The staff goes above and beyond to make sure customers are top priority. Friendly staff and…read moreatmosphere with efficient service.

Quick and convenient! They are always so friendly and helpful! There is nowhere else I will go for…read moremy my mailing and package needs!

I have given 3 stars as it's a mixed bag every time I go in here. Some of the counter staff and…read morevery friendly and helpful and some are just outright rude and extremely unprofessional. I visited recently and both times the same lady "helped" me, I asked a few questions and she seemed like I was totally bothering her, she even rolled her eyes at one point. I actually don't think she even knows she's doing it as when I asked was there an issue she seemed unphased like this was just a normal situation. I wish I could get the same guy every time I go in. But I'm really looking at trying to find another post office as this place is just unpleasant most of the time sadly. I did call the location recently and after waiting 45 minutes on hold I gave up trying. Quick update - since posting my review on the webpage for USPS I have had a call back from the manager of the location. She took my feedback seriously and was goingt work with the employee. I really appreciate them listening and taking the time to improve the service.

I can't say all of the front desk staff is unhelpful and unkind, but there is one lady there…read more(usually afternoons ~12pm) that is extremely condescending & unhelpful. From the start, she acts like it's an inconvenience that I'm even there and then if it's something she "can't" do, she immediately shuts you down and is extremely rude when giving other options. I don't like to leave bad reviews and I typically give people the benefit of the doubt, but this has happened now twice with her and I'm very disappointed. I try to use the self service kiosk when I can, but some things, I have to go to the front desk. If I have to do that, I will go to another post office, because both times I've been turned away saying there's nothing they can do or that id have a charge of $200 for a package that depop made the label for. Save your time & go to another one unless self service!

I've been going here for about a year. Haven't had any problems yet. There is a large selection of…read moreP.O. Boxes for those who need another mailbox. Located between Advanced Auto-parts and Rush's

I ordinarily don't have a problem with the USPS because I have a great courier who is always…read moreconsiderate and consistent with his deliveries to my residence. He even knocks on the door and hand delivers my packages to me. Something that no other courier (including other USPS mail persons) does so it baffles me what happened on September 25, 2026. There was a package (and a rather personal one) that was slated to be delivered on this day. I know my driver's route (at least my section) like the back of my hand so I know when he drops off my mail/packages daily as it's always around the same time. In any case I was tracking the delivery for my package and noticed that (right on cue) around that specific time the tracking indicated the package had been handed directly to the resident at the intended address. Except that it wasn't. Looked all around my property thinking that maybe it was left somewhere as I had to step out momentarily from my residence. Checked with my nearby neighbors to see if they had got it by mistake. None of them did. Then finally several hours later a neighbor (who isn't even nearby) came knocking on my door to hand me my package and said they got it by mistake. A package they had for several hours, clearly saw the name on it wasn't theirs and an address not remotely close to theirs but they decided to open and rifle through it just to see what was inside (which again was personal and private things) before deciding to be honest and give to me what was mine. I'm upset with my neighbor for obvious reasons but I'm more upset with USPS as this should have never happened. For over 30 years I've lived at the same address and never had a problem with a package being delivered to my house. Even if I'm not home and I miss a delivery they leave it on my backdoor steps (where it's hidden out of sight from the street). I don't believe it was the usual courier who did this based on the comments I stated before. In any case as soon as I saw the tracking stated delivered and I didn't have it I called the USPS customer service number. They in turn told me there was nothing they could do since the tracking indicated it was delivered to the resident at my address and to contact the West Main Street office. For 3 hours I tried calling the West Main Street office for no one to pick up. Gave up at 5pm since that was their closing hours. The next day I went to the West Main Street location. Tried to find someone to talk to about my package delivery issue and before I could even finish my sentence the female attendant at the counter tells me I have to go to the South Lake Drive location if I have a problem with a delivery, then turns her back to go work on something else. By the way the location was empty and I was the only customer in line during that early part of the morning. In any case I go to the South Lake Drive location, which by the way had a huge line - nearly out the door, and they had only one associate working the counter. Why? This doesn't make any sense. In any case I get to the front of the line to speak with the associate to try to explain the issue with the delivery of my package and again I get cut off before I could finish. Tells me I need to speak with the route supervisor who isn't there. I ask if there's any supervisor I can speak to. Tells me 'no' and tells me the person I need to speak to doesn't work weekends. Advises me to comeback on a weekday to file a complaint which I tell him I can't do because of work. He then basically gives me a "sucks to be you" look and moves on to the next customer while I'm still trying to explain the issue, ushering me out of the line. Rude, discourteous and disingenuous is how I would describe my interactions at both the West Main Street and South Lake Drive locations. Couriers should know their routes, even the substitute ones and shouldn't be allow to mark packages as delivered to the right residence when clearly on this day the courier didn't. My house is clearly marked with my address numbers on both the back and front. If this driver was using GPS it would have taken them down one of two side roads (both of which are very close to the main 4-lane highway) and direct to my house (which can be seen from the side roads but not the highway due to a storage garage building placed on the property in front of my land owned by another entity). Because of the ineptness of the courier on this day they exposed my personal life and situation to a stranger who had no business receiving my package which allowed them to see the contents and know things about me that I wouldn't share with anyone I wasn't comfortable with sharing. I'm embarrassed, humiliated, outraged and filled with so much anger over this. It seems the only thing the other USPS locations (and customer call center) want to do is pass the buck with each other and keep one jumping from one place to the next. It's just inexcusable.

Came on a Saturday morning, noticed it is a self service post office. Very sure during certain…read morehours they have clerks to help those with their stuff. Went to the kiosk, had a little difficulty entering address and Apt number a few times until it got it correctly to be sent to NY. It is best to measure your box, since it ask for the length, width and depth. Overall, Ok experience, except for the address entry with apt number that kept giving an error. Advice: enter address & apt on same line and click to keep it that way and not correct it.

I had to ship my wedding flowers to a company that was going to preserve my bouquet for me, which…read moreneeded to be expedited of course so the flowers wouldn't die. I paid almost $300 for OVERNIGHT shipping to ensure they would be there. I shipped them out Monday afternoon and its 1.5 hours until Thursday and the tracking says they are still in Columbia. I'm beyond livid. I paid $500 already to the company and now $300 for my flowers to be in a box for the past 4 days. I wrote all over the box "RUSH, PERISHABLE, WEDDING FLOWERS, FRAGILE, ^^ THIS SIDE UP ^^." The employee was already tilting the box and obviously didn't care what was inside. The website is complete shit and I can't even find an email to speak with someone about this. I will most likely have to purchase replacement flowers to get preserved now since mine are guaranteed to be wilted and dead from my wedding this past Saturday. Honestly a heartbreaking experience. UPS and FedEx were way more expensive for overnight shipping, but at this point I wish I would've went with them.

Fast, friendly, most welcoming post office I've ever visited. I never thought I'd enjoy the…read moreambiance of a post office, but their décor is awesome!

This is the place to go for your USPS needs. The owner Hugh and his very competent staff handle…read moreyour patronage cheerfully and efficiently. Compared to regular locations, this contract unit is a far superior operation...try it...you will love it!

This location is open until 5:30 p.m. on weekdays and until 11:30 a.m. on Saturdays. There is an…read moreindoor drop box for packages, which is convenient if you arrive after hours and need to leave a shipment. However, the drop box is often full by Sunday. One ongoing issue is delayed package scanning. When packages are dropped off here, they are not always scanned promptly. In some cases, it has taken 3 to 5 days for a package to be scanned into the system, which should not happen. Additionally, mail hold requests are not consistently followed. Even when a formal hold is submitted, carriers do not always adhere to it. The carriers may still continue to deliver mail daily. I have been using this location for a long time, and it has had the same issues for many years. Other locations in the area seem more reliable.

Each time we have used this post office branch we have been treated well by the staff this time we…read morewill give a shout out to Roc who was patient with us and answered all of our questions. Thank you, sir!

On my way dropping off my Christmas gifts for FHF, I decided to visit this post office as I figured…read moreit wouldn't be crowded. This PO is located inside of a store. There was one person in line in front of me. When it was my turn, the young man behind the counter greeted me with a smile. He was very courteous during our transaction. Also offering a lower price option when I wasn't paying attention to it. I shipped ground instead of priority. Same 3 day time frame, but it saved me $4. If on this side of town and if I need to make a PO run, this will definitely be my go-to location.

This is a convenient location if you just need to mail something real quick. The employees are…read morefriendly. They don't have a wide selection of forever stamps like the full size branches. If you're a stamp collector, this isn't the place for you.

This seems like a serviceable enough Post Office. I've purchased stamps a few times here, and the…read morestaff is always kind, friendly, and efficient. It's also a great place to conveniently drop off mail from your car.

This is a horrible place. Employees are incompetent, lazy, dishonest, and rude. Supervisors cover…read morefor their postal carriers instead of making sure they are accountable for their misconduct. They will intercept complaints submitted directly to Consumer Affairs by the 800 number so they can cover up misconduct, will then promise to fix the issue and follow up with you, but will ghost you instead. Higher supervisors will cover for those under them. They are just a huge waste of time and only show a total lack of respect towards customers. They should be shut down - once and for all. My next step is the OIG.

This is a pretty bad post office, which is disappointing because considering its location, size,…read moreand historical significance, it should theoretically serve as the model for all the post offices in the metropolitan area. I've come here many times to try and buy stamps, and I don't think there's been one (1) time where they've had a full sheet of stamps for me to buy. They either have a half-sheet, 2-3 individual stamps, or direct me to use the kiosk, which I don't like doing. Second, a lot of the times when I try to use the drive-up blue collection box, it's stuffed full to the point of being impossible to even put mail into it. Finally, and perhaps most frustratingly, I had to mail something off after work one day, and dropped it in the outside blue box at 4:58 p.m., just in time for them to come out and collect it. Well, because it was an important piece of mail, I waited in my car for about thirty (30) minutes to make sure that they were going to collect it, and nobody ever came out to pick it up. So, as a result, it's going to look like I did not mail it out in time, when in reality, I rushed to the post office to make sure I got it off in time. The only thing that saves this office from a one-star review is that as a big fan of both minimalist and brutalist architecture, I love the aesthetic of the building. At first glance, it looks kind of ugly, but it gradually grows on you, and has become a signature part of the city's skyline. I just wish that I could say the same about the quality of service. While this post office might be the most accessible to most people, I would try to find a different location, even if it's a little less convenient, if you're able.

Yesterday, my husband and I were out, and I had just finished purchasing a gift for a friend's…read morebirthday. While we were up the street from the post office, I figured I would go ahead and mail off the gift. Never been to this location, so I was thinking maybe the line wasn't long. I was wrong. Had me wondering if people sending off Christmas gifts already! I have to say even though it was full, the line moved pretty fast. As for the customer service, one of the employees who assisted me was rude. I said good morning and all I got was a stare and silence! I am assuming she was in a mood, so all I needed her to do was ship my package:) The place was functional, clean and organized from what I saw. Again, I am not a regular customer there, so I can't speak any further. Long story short, I completed my task, and I was on my way!