I wish they had a scale or better a self service kiosk. They do tend to have long lines, at times…read more1-2 people there to service a town. I haven't had any issues with their customer service. Always very patient. The look of the location needs care. Area needs to be kept up, swept. Trash and debris on the outside. Counters, and floors need cleaning in the lobby. Cob webs everywhere. I wonder if management cares, they cant get a cleaning crew? Waxahachie office leaves little to be desired. Such a great town. Also- whats up with the guy with the stick in the post office? Is he security hahahaha

On two separate occasions this year I have filled out and turned in the form to hold my mail and…read moreturned in the form to a clerk at the post office in Waxahachie on both occasions I have gotten back and found that my mail has been delivered I had prescription medication dropped off at my house most of which was in my yard don't we have a box at the CBU that is for large mail The overall experience is just horrible.

What is wrong with our mail carrier? I've NEVER had one so bad. They left a medium postal box, with…read morea manuscript inside, outside my gate (so I didn't know it was there) in the pouring rain. It's of course soaked, as are the 400 pages inside. WHO DOES THIS??????????????? These are the most incompetent people I have ever seen.

I live in a large apartment complex, many residents moving etc. making life for postal employees…read moredifficult, but every time I see one at our mail area, they are out going and friendly

They put a hold on my mail that I was not aware of until I called to find out why I hadn't been…read morereceiving my mail since 03-10-2023. And still have not received my mail as of 03-16-2023. Our postal driver hasn't even driven down our street, can't get any answers as to when and why Very Frustrated Debora Nenneman

Frequently give my mail to someone else and don't answer their phone. Terrible serviceread more

I am a teacher trying to get out prizes in the mail to my second graders as they reach their online…read moregoals. My hometown post office lady wouldn't help me and was very short and annoyed with all the customers. I know this Covoid 19 is a crazy time, but still, you should be nice and helpful to one another. My friend said to try the Mabank post office. I did! Kyleen was my person and she was so patient with me, hearing what I was needing to do and helping me with each package and how to get it out to each student at the right time. She even picked out special postage for the boys and the girls!! Their entire staff was smiling and friendly, in spite of all the craziness on the world and being very busy. Kyleen was wonderful and her help will make my second graders happy when they get their prizes in the mail! Kyleen- you are SUPER! Thank YOU for being you!

I didn't actually go inside the building, since I came after hours. All I did was drop off a small…read morepackage into the larger drop-off mailbox outside in the parking lot, since this package was still too big for the standard mailbox slit. The parking lot & entrance(s) & exit(s) may have been confusing for someone who had never been there. But if needed, I wouldn't mind going back there again, maybe even to check out the inside of it.

I have no idea why, but someone reported this office was closed. Like I said, I have NO idea why. I…read morecan tell you that they are NOT closed, they are definitely OPEN FOR BUSINESS.

We keep getting other peoples mail in our mail box that is 1/2 mile from our house. We also do not…read moreget important mail. Our annual tax document/very important, was delivered to someone else who was nice enough to drop it off. The add'l problem was that they must have not secured it. And we found it under the porch where the wind must have blown it. But the problem is that the postal delivery person had put it in the wrong mail slot. Another stupid thing: They put a package in the small slot. That fit when the whole thing was open. When it's closed, our slot was not large enough to get the package out. It took forever to get the people at the PO to understand the problem. It never occurred to them that what fits in the open slots may not fit through the little slot we have. And this type of service has been going on for over 40 years that we have lived here.

Amazing staff, best post office of anywhere I've lived, hands down! Even my parents who live out of…read morestate were blown away by the kindess of the staff

Very friendly and helpful staff. They process passport applications here and had us in and out…read morequickly.

I switched to this for most of my post office needs after such poor service in other areas…read more Sometimes they open late?. But, Horace and the other lady at the counter are awesome at their job. Keep it up!

An amazingly clean post office! The staff were very nice & helpful. I just wish they had a mail…read morekiosk, that would be really helpful for small things.