Ridiculously fast and friendly this time for our passport appointment. It wasn't that way when we…read morelast renewed our kiddo's passport a few years ago, but today, Roy got us in and out Ahead of schedule. Plus he gave our girls little treats like it was Halloween morning!

If I could, I would give this place a -100. Missing mail, the delivery woman saying don't pay…read moreattention to informed delivery because you can't count on that, to packages missing, to notifications saying I have a package at a locker then turns out it wasn't mine but I am supposed to believe they delivered some other package that's missing is not their fault? What gives? Do they know how to sort mail, or is it the delivery people who don't know how to close a mailbox as I watch them drive away not closing it and someone takes it? Went in person to research the package in a locker waiting 15 minutes to come to the "special door" then another 30 for the lady to forget she was supposed to be helping me. "Oh, I forgot about you." or "That informed delivery sure has made my life hard," is just some of the things I hear out of this location. Where is DOGE when you need it? lol Do we need informed delivery or just another scam? Shame Shame. Do postal workers still have to take tests like they did way back? lol If not, bring that back for some basic skills. This PO makes me want to move from Mansfield but dang I really love Mansfield. Darn shame. After the locker incident, I went outside and a lady stopped me to tell me she has to file another complaint with the postmaster they can't seem to delivery her mail. The neighbors gather on the street sometimes to trade off mail. Gave me all the info I needed. I put it off because of the holidays and forgot. But after missing yesterday's mail and receiving today's mail while comparing it to informed delivery, I am going to follow through. This place makes me forget I who I am and I act a fool talking to them. Lord have mercy...

seems like I won't be the only one giving a bad review. Clerk number 25 seems to have an attitude…read moreproblem and wants to argue with parent right in front of a child. The manager was standing right next to her didn't say a work or anything when is it OK to disrespect a customer right in front of their children and how is it all right to allow an employee to talk to a customer like that. I would give this place a negative thousand stars because of that one individual that seems to have multiple reviews on here and nobody seems to get rid of her .

Martha was amazing and very informative. She Answered all my questions. I couldn't be more excited…read more Highly recommend this post office. If you are going for a passport as a walk in, get there by 9 AM or make an appointment

I have no idea why, but someone reported this office was closed. Like I said, I have NO idea why. I…read morecan tell you that they are NOT closed, they are definitely OPEN FOR BUSINESS.

First off this branch closes at 4:30 which is hard for a working person to get in to on time. Then…read morewhen I can not it still doesn't help as their supply rack is completely empty. Not to mention the multiple times that they have messed up delivering and re-delivering mail that has been on hold. One time mixing it up with our neighbors that were also out of town. Typically ran branch of our "government"!!! **** they don't even deserve the one star.

Post office delivered package with $200+ worth in clothing to wrong household. THIS HAS HAPPENED…read moreMANY TIMES. Was told on Thursday this would be taken care of by Monday. It is now the following Thursday and nobody has called to update about missing package. Should hire people with common sense and good customer service. Shouldn't be leaving packages at wrong household. Lady who I spoke with over the phone stated there was nothing they could do to resolve this issue and seemed defensive as to why I was calling for updates/ complain. 0/10 customer service

We keep getting other peoples mail in our mail box that is 1/2 mile from our house. We also do not…read moreget important mail. Our annual tax document/very important, was delivered to someone else who was nice enough to drop it off. The add'l problem was that they must have not secured it. And we found it under the porch where the wind must have blown it. But the problem is that the postal delivery person had put it in the wrong mail slot. Another stupid thing: They put a package in the small slot. That fit when the whole thing was open. When it's closed, our slot was not large enough to get the package out. It took forever to get the people at the PO to understand the problem. It never occurred to them that what fits in the open slots may not fit through the little slot we have. And this type of service has been going on for over 40 years that we have lived here.

Amazing staff, best post office of anywhere I've lived, hands down! Even my parents who live out of…read morestate were blown away by the kindess of the staff

I've never left a review for a post office before but I was blown away by the staff here. There…read morewere 3 men, Troy was helping me, and he made my day. I could have waited in line all day and been perfectly happy. Troy and the other guys were so welcoming to everyone and called people by first name and I left in a better mood, as odd as that may sound. Great job and thank you Troy!

This is a small post office that treats you like family when you come in, never a complaint with…read morethe customer service you receive when you show up. Today was nothing different, I came in before the crowd. In and out! Just the way I like it.

I wish we have 0 star to rate this post office, the personal are so rude and don't like to help us,…read morewe paid for the service, please hire better personal

I'm Natural Born, 12th Generation American Citizen dwelling in North…read moreTexas, Tarrant County, Texas, USA, and specifically in East Arlington, 76014. In my lifelong work, I have sampled much of our USA, comparing services and such as The USPS, I can truthfully declare that in 2025, my Region of Texas, has the absolute worst Mail Service I have encountered since 1955. My Phone Is 682-256-0164 and email is michaelpoliver7@gmail.com. Address is 605 Travis Court, #11-16. Within Two years, The My USPS had "Lost"Two Packages sent from Dallas, Texas V.A. Medical Center, valued at somewhere near $400, and with Glaucoma Meds. Never Delivered, as the so called daily mail of May 1st, 2nd and third! NADA, Nothing Received at The Jerry, 600 East Arkansas Lane. Zip 76014. The OFFICE, USPS Substation at 1301 E. Bartin Road. Arlington, does NOT Answer their Phone of 817-472-8201. I Quick Visit (Not Possible) Would show Often, Mostly Clients Waiting for SERVICE!!

I wish they had a scale or better a self service kiosk. They do tend to have long lines, at times…read more1-2 people there to service a town. I haven't had any issues with their customer service. Always very patient. The look of the location needs care. Area needs to be kept up, swept. Trash and debris on the outside. Counters, and floors need cleaning in the lobby. Cob webs everywhere. I wonder if management cares, they cant get a cleaning crew? Waxahachie office leaves little to be desired. Such a great town. Also- whats up with the guy with the stick in the post office? Is he security hahahaha

On two separate occasions this year I have filled out and turned in the form to hold my mail and…read moreturned in the form to a clerk at the post office in Waxahachie on both occasions I have gotten back and found that my mail has been delivered I had prescription medication dropped off at my house most of which was in my yard don't we have a box at the CBU that is for large mail The overall experience is just horrible.

For coming with the after work crowd the week before Christmas I'm actually impressed. They were…read morefast, friendly, and effective. I was pleasantly impressed. The post office is my favorite to get to, easy parking lot, clean, organized and nice staff members.

AVOID, AVOID AVOID AT ALL COSTS!!!…read more If I were you, I would NEVER use this post office for anything!!! If you like your packages stolen when dropping them off there, then go ahead and use them. I dropped off a prepaid package to sell my cell phone to Gazelle and it was stolen, it was never scanned into the system, it just dropped off the face of the planet, and do you think I am going to receive compensation from the post office? NOPE!! They gave me some consumer affairs number to call and start my complaint, but when you call that number, no one answers. You as a consumer are FARKED!! Plain and simple!! Thieves run that post office.