June 22, 2018
To: Joe & Sandra Pagliuso
Re: Joey Pagliuso
Hello. I am typing this letter because I believe there was a miscommunication problem between myself and your son Joey Pagliuso. I know my chart reads 2014 and I don't know why, but I've been coming here since 2013. Since you guys open your first Corona, California location. I came from the other company. I've been a loyal member, I've been volunteering my time and money to help you guys. Plus when I go host events and volunteer at other places I bring you guys' business cards. I've passed out you guys' cards at the parks and so on. I'm always referring people to your company. I haven't given any problems and I don't appreciate the fact that - I'm being told that I can't come in until I give $47. When I said, I would bring it the first week of July 2018. Again I've been a member since 2013 and it's 2018.
My contract is for $49 a month 2 or 4 times a week for Muay Thai and Kickboxing. If you look at my attendance I've barely been there. You guys have been getting $49 from me for years plus and I've been coming once a month, a couple of times a month if even. How many of your other members pay for months and they don't even come? How many members do you guys have still here from the beginning (2013)? Before June 2018 I was last there in March 2018. I am paying for months where I wasn't even there and I didn't have a problem with it. But I have a huge problem with someone being inconsiderate and money hungry. When I have been nothing but respectful, loyal and wonderful to this company. I felt disrespected and unappreciated. I was pretty surprised by this poor decision. I don't ever run business like this. I also thought that it's really funny that somebody is willing to lose a loyal member over $47 or over any amount. I thought this was a family business?
When you have employee's calling to collect money, the correct thing to do is to train them to call someone correctly - How are you doing? We haven't seen you in a while. We were calling to check up on you and also to let you know that you have a balance due. When you have somebody sitting on the phone telling them: I'm having financial problems, I'm having this and that problem, I just Graduated from College with Honors and three kids - You want to give them encouragement, you want to congratulate them, you want to motivate them. You don't be careless and inconsiderate. I want my money and that's it. When your former employee Savannah (I believe that's her name.) called me - She was very considerate, encouraging, welcoming, understanding, always checking on me.
As I stated before - If you guys aren't willing to wait until July 2018 for me to pay (I do not have the funds today.), I will take my business elsewhere and never return. I will be very vocal about this situation and I will never refer anyone to this company again. I don't have a problem with never coming here. I can find a closer location, where I am appreciated and respected. Were they have employee's that aren't lying and gossiping, that actually win matches on a regular. Where I'm not limited to just come on Saturday's with a coach that I feel motivates me. Now that I just finished school I have more time to train. But again I have no problem with taking my business elsewhere. No matter if I'm paying $49 a month or $116 a month or whatever the fee is, I'm going to be trained correctly. I'm going to be appreciated and respected.
Since I've been training on Saturday's I've only seen two other adults come in. Sometimes there's a couple of kids, but for the most part it's just me. I wasn't hurting anybody, I wasn't taking away from anybody, I wasn't taking advantage of anybody. I stated that - I was having financial problems, I was suffering from depression and I was finishing up school, but that didn't matter to some of you. I've noticed a lot of your long time members and non have been going to train elsewhere. I'd look into what is being done wrong here.
- Destiny read more