What was once a better place than going to Iowa City or Coralville has severely fallen apart. The…read moredispays where minimal at best with about maybe a half dozen new phones on display. As we turned to leave, the customer service person asked us if we where sure we wouldn't buy our replacement phone from her. If the parent company doesn't get this store fixed I don't know if I can go back.

Found out that we have to make an appointment to visit and was very abruptly told to do that…read more Pointed to a sign on the door after the stores hours to scan a QR code and really felt like we were stupid for not seeing it. Told we couldn't be helped that day 'probably'. The sense that we were in the way and a bother could not have been more clearly made . Will take our business where it will be welcomed. We were looking to pay cash for a new phone that day and sign up for more service. Will give it to another franchise Verizon entity somewhere else. Third time lack of welcome and inattentive service at this site. Never again

The owner contacted me and was extremely helpful and willing to resolve the issue, he set up an…read moreappointment for me to have someone look at the frame of my phone and either fix it (for real) or give me a full refund so i can send to insurance. The full fix was going to take days cause they'd have to gut the whole phone and on the phone this was never mentioned. I was told that because i also had a battery put in (which was aftermarket and had information smudged off of it in two places i noticed) that i would only be refunded $140 of $180. Sure you put in a new battery, but i cant really use it..i'm sending it to insurance (Which will cost me $200 deductible ). so i can have i truly fixed phone. I wish i could give a better review, but they weren't going to help me until i gave a negative one (initial offer was only %15 another 139 charge). And i'm still out $40 and right back where i was before. The initial person looking at my phone apparently thought the bend in the phone wouldn't effect another screen as it had the last. The actual technician seemed very knowledgeable. All in all unfortunate, but a huge hassle.

Absolutely pathetic with the work they do. I went to get the top screen of my 2ds xl replaced,…read morewhich was the only thing that was broken, only to get it back with a cracked bottom and top shell, dust/dirty bits that are inside the stop screen, and the bottom touchscreen's touch not even working! I brought it back to them to get the bottom screen fixed, and after I got it, while it senses taps, the touches are never in the right place, even with me calibrating it multiple times. Absolute waste of money. Their student discount, is abysmal, and the service is just so bad. More things are broken getting my device back, than what was originally needing to be repaired. I recommend looking at another repair shop and staying away from this one as much as possible. Spend your money on a better service, and for those who actually deserve it.

I wish all vendors were as responsive as Austin at Parametechs. Within minutes of texting him, he…read moreresponded and arranged a time to fix my daughter's broken iPhone screen. He was professional, polite, speedy and provided a much needed service at a more than fair price. Great local business.

From the owner: ParameTechs. Your one stop shop for affordable Apple repairs, parts, devices, accessories, &…read morecustomizations.

Terrible customer service. My aunt bought an overpriced cell phone case, poor quality. Anyway, she…read morefound one online that same evening and decided to purchase it. We decided to return her other case back to Cellairis the next day. I went into the mall for her and gave the receipt and case back to the employee there who told me that she could not do returns. When I asked why she said that she was not authorized, nor was she trained to do so and that I would have to come back when they had some other employees at the store. I told her that we didn't live close and that the phone case that was purchased was for my aunt and she was returning home to where she lives and we would not be able to come back. So I insisted that something be done to help us out and she said she couldn't do anything. I insisted that she call a manager and get the approval to offer the return and she said that she could not call him and that I would have to because his number is a long distance number. So I had to use my phone and called twice with no success at all. Chris was his name and he was the manager who hired the girl at the counter. Chris, why would you leave a seemingly nice girl, untrained, and alone at your store? You are a bad manager and have set her up to fail. The girl at the counter then said that we could try and call Laura, another employee of the store. Laura is the reason I am writing this review. The first thing that she explained was that I would be charged a 20% restocking fee. I read their return policy........... In order to receive either a FULL REFUND or full value for an exchange, then you must (i) be returning a NEW AND UNUSED ITEM item that has never been opened (if the item was in a package); (ii) bring the item back ONLY to the store where you purchased the item; (iii) within 7 days of the purchase of the item; (iv) with the original receipt. If you choose to exchange the item for a more expensive item than the item you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item for a less expensive item than the one you had originally purchased, then you will receive a refund for the difference. For undamaged used items or undamaged items that have been opened (if the item was in a package) then you will receive either a refund of the purchase price less a restocking fee of 20% of the purchase price (unless the restocking fee is prohibited by law) or you can exchange the item and receive a credit of the purchase price less a 20% restocking fee as long as you (i) bring the item back ONLY to the store where you purchased the item; (ii) within 7 days of the purchase of the item; (iii) with the original receipt. If you choose to exchange the item(s) for a more expensive item than the item(s) you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item(s) for a less expensive item than the one you had originally purchased, then you will receive a refund for the difference. Any applicable restocking fee will not apply if you choose to exchange the item for another item of equal or greater value. I was returning a NEW AND UNUSED ITEM not an UNDAMAGED USED ITEM or UNDAMAGED ITEM THAT WAS OPENED. Laura thinks she understands the policy. She clearly doesn't. Not every return should be charged a restocking fee. There are two paragraphs listed here for a reason. When I asked about that she told me that my item wasn't new because my Aunt's phone was placed into it after she had purchased the phone, by the clerk who sold it to her. The case was in perfect condition. Back to the phone call. As I was trying to explain the company's policy to her, the employee, she became rude, demanding, condescending, and finally hung up on me. The clerk at the store had to call her back to learn how to do the return. I finally said return the item and keep the restocking fee because I knew that I would not be able to return to the mall that week. One of the things Laura tried to use to justify their "strict" return policy was tell me that Forever 21 doesn't even offer returns. I guess she tried to tell me that to make me feel better that I had to pay Cellairis money to return my item. When I told her that Kohl's accepts anything back she told me that that is not even the same thing and that I can't compare their store with Kohl's. I didn't know Forever 21 was a cell phone accessory store. News to me. To the girl who couldn't process a simple return, find a new job. It is clear Chris and Laura don't care much about you when they leave you untrained to handle the everyday situations that a person in your position should know how to take care of.

Over priced, was accused of stealing my case even when I had a receipt. The guy was rude and very…read moremean.

Great customer service. Helped transfer data off an old phone. Overall good experience.read more

I went to this U.S. Cellular to get my data plan changed as well as to change my two phone numbers…read morearound to different phones. The gentleman named, Glenn, assisted me and I was provided with great service. He was very kind and friendly and able to easily answer my questions. I spent around an hour there trying to figure out other options with my phones. Overall, great experience.

They were quick to get me in and be able to accommodate my schedule. They transferred files from my…read moreold HP Desktop to my new laptop for a fraction of the price someone else had quoted me. The work was good and exactly what I wanted. Guaranteed his work although hope not to have to use that for any reason which I have not yet as he did a thorough job. Said if I had any concerns to just contact him. Can't ask for any better service and customer service. Thanks.

It took 4 days to fix my phone which was supposed to be done the same day. They didn't have the…read morecourtesy to call me an say the phone wasn't done. I had to make multiple trips which could've been avoided with a simple phone call. Also I was quoted 1 price and was charged a different increased price even after the 4 day delay. Their response to this matter was "it's not our fault." I'd rather drive to Des Moines then give them my business again.

Spoke to a manager at the location in Iowa and he said that my Apple Ultra 2 watch is a fake. I…read morealmost wanted to tell him, "you're a fake!" The people at the smartphone plus can't tell if your watch is an authentic apple watch. Becareful sending anything in through the mail because if you get it back it might not be the same. I sent him proof of purchase and he still went on talking about it not being authentic. Who knows what they did with my watch? Im about stop by somewhere they can check out my watch to see if they removed anything. Also, i had them examine the Air Pods and the manager said it was a fake because of the buttons. Wtf are you smoking? Just check to see if the noise cancellimg function works. These people working there should pay whatever they qoute you especially when they are receiving exactly what they are told they are buying. I shouldnt have to think about what if they think its fake and then they send back a fake one.

The staff is a bit rude with the customers almost giving an arrogant experience. Won't be coming…read moreback. The process to get help in the first place takes forever as they only hold 2 employees ready to assist at a time so you will be waiting there for awhile if more than 2 customers are there. Ive also heard a couple bad experiences from friends of irreparable damage done to their cellphones. I don't recommend them or their repair service!

Not worth your time. Can not do major repairs and troubleshooting with take 2 days+ but he doesn't…read morestate that in messages.

Jon recently replaced my speaking's in my apple iPhone 11. I've known Jon since he was a young man…read moreand trust him with everything I own. Polite and friendly. He charged me a fair price and had my phone for maybe an hour while I had lunch in downtown. Professional. God bless you Jon