There is zero chance anyone is choosing mediacom over competition. The ONLY reason people "choose "…read moremediacom is because of no actual choice. Also Don't be fooled by Mediacom "Total Care". This is a department that seems very trained in "legalese" and are depending on customer ignorance to push service problems back on the customer. The only reason the "Total Care" email is spammed all over social media, reddit, Google/Yelp reviews, etc is to give the illusion they are fixing the customer issues. They simply aren't. tl;dr - In my opinion (and others), this department is a waste of time. My advice is to avoid Mediacom if you can. Sometimes you get lucky and their service works great but as someone who spends a lot of time on the internet, their service is very subpar for the price.

When I moved into my house 3 years ago, I had Mediacom Internet service. Everything worked fine,…read morehowever, Imon came to be and had a $70 per month 1G plan available, so I switched. Only to find out that my Apple Mail would not work! My email provider, Spectrum, could not verify my credentials, so I could not add my account to Apple Mail. After 2 years of arguing and using Webmail, with both companies blaming each other and Apple, I couldn't take it anymore! I switched back to Mediacom, so now I'm tearing out what little hair I have left!! The service was installed in mid-May, and the cable is still not buried!!! I have called, texted, emailed, chatted, and even went into their Iowa City office! All I get is apologies and excuses! And the worst thing is, their Customer Service phone lines and chat ring in the Philippines! Nice people, but they do not have a clue!! At least Imon had USA-based Customer Service!

I have been being charged for a land-line phone connection that I asked to not be set-up during…read moreinstallation. They basically talked me out of it, yet have been charging me for it. They're refusing to refund me. I was not told or shown anything regarding this during installation. I have been paying via auto-pay and honestly just trusted that my bill was accurate. Very poor customer service in this regard. I will be switching my provider and looking into small-claims court. Extremely disappointing since I grew up with this company. Apparently it's gone downhill without Frances then JR. Also, I've never had great experience with their internet quality. I know some have, however. Most expensive internet in the area with marginally better service.

Used south slope fiber internet for about 2.5 years and yeah you can find higher speed internet for…read morecheaper but in those years, internet fully went down only a handful of times highly recommend using them if its available in your area.

Subject: Commendation for Outstanding Service - Erick A…read more To the Management Team at Comelec Internet Services, I am writing to express my sincere gratitude for the exceptional service I received this afternoon. Your technician, Erick A., spent the better part of the day at my home upgrading my routers and optimizing my connection. He is an incredibly intelligent and skilled professional. It was clear throughout the process that he takes great pride in his work, and your company is very lucky to have someone of his caliber on your team. Because of the wonderful experience I had with Erick, I will proudly continue to be a loyal Comelec customer. Please ensure that he is recognized for his hard work and expertise. Sincerely, Gary Wittman

A real person actually answered the phone!! We left the area for a while and paused our internet…read moreservice. The company initiated a call a couple times just to check on our status. Upon our return we were having some difficulty connecting to the internet. The rep who answered the phone was very patient and helpful. He was able to quickly troubleshoot the problem...it was a rather simple fix at our end. He stayed on the line until we had connectivity. He offer to send a technician to move our router to improve the connection. Great service and highly recommend Comelec if you are looking for an internet connection in Dubuque.

Started great, ended with filing complaints with the FCC and Iowa AG…read more Signing up was a great experience. So was the install. Didn't have cause to contact them until the internet speed was slow...like 4 download and 6 upload...yes, that is correct, the upload was faster than download. In the country, I have few options. Was tired of dealing with it and I could tell their customer service model had changed. Have since gone with Starlink. I cancelled with Centurylink using their app about a week before the end of the billing period and it showed me a prorated amount. I was waiting for the online amount to adjust. It didn't. Called customer service and was surprised to get someone domestically. She said my cancellation order didn't go through but that she could see I tried to cancel using the app...didn't have an explanation on why it didn't go through. Told me the prorated amount. I asked about paying the final bill and was told I'd receive a paper bill in the mail. Waiting for that paper bill, I received a "courtesy" email with an amount due that was more than the prorated amount. Using Chat, I chatted with non-domestic customer service reps and discovered they charged me a late fee. Long story short, and after chatting with a supervisor, they will not remove the late fee. Why would I have paid the full amount when I was told it would be prorated and a paper bill was forthcoming? Not my fault (now my problem) their billing system would not update the amount due to reflect the prorated amount and they would have had to refund the overpayment...and probably good luck there...more time and effort on my part. I paid the bill, minus the $18.00 late fee and filed my complaints. Not sure what happened to them, but steer clear!

The fact that you guys lie,never show up, and waste a whole day of work to tell me that you won't…read morecome back and do what you said and install the system is ridiculous, I lost a day and a half of work waiting on this shit company to be pushed off for another 6 days..you guys are a joke of a company

I have now been lied to twice by John regarding the necessity to accept insurance when I told him I…read moredid not want it. I was told I had to accept it and then cancel it later. He also screwed up a simple replacement that had now cost me over ten hours on the phone and and three trips to the store. The store tells me that folks on the phone don't know what they are talking about and the folks on the phone tell me that the the folks in the store don't know what they are taking about. I'll never get my time back and feel truly taken advantage of. You should never be lied to so an employee gets their bonus or perks...truly despicable service.

You know, if I can avoid going into a Verizon-- I will. I have legit PTSD from repeatedly being…read moreasked if I took my phone's battery out or turned off my phone as a fix from the 00's. This Verizon does the job but isn't going out of its way to be stellar. I traded in an iPhone and forgot to send it. So I brought it in... folks didn't know what to do and couldn't help me. Ultimately, Verizon does the job for us. I do very much like their online interface and app. Overall-- I've had US Cellar, TMobile and Verizon. Verizon is my fave of the three.

They advertised free installation. Charged me $149. It worked pretty good for 3 weeks then quit…read more After 5 calls to their "service" team, they told me I needed a new router. I had to makea 30 mile trip to pick it up from their office. It didn't fix the problem. So after 3 more calls to the "service" they finally sent someone to fix it. It worked another week then quit again. After another 2 hours on the phone getting passed to four different people I finally just screamed and cancelled them. They suck so bad.

I've had their service for two years and its been a disappointing experience. Sporadic download…read morespeeds that are nowhere near their claims of "up to 100Mbps". There was also a two day outage due to upgrades with no apology or discount or any attempt to make up for the time and money I lost as a work-at-home business person despite two trips to their office to complain. Customer service over the years has been mediocre at best. Now it appears they've missed one of my payments. It just doesn't seem to end. Lisco here I come.

I run a small business and Cramer IT has been a huge help. easy access to services, knowledgeable…read morestaff and very reasonable pricing, They have helped our business many times and we are grateful for their services.

They do a great job of installing & are a big help when a problem comes up with a carrier.read more

From the owner: The Choice is Clear...Crystal Clear! Your Local Authorized DIRECTV Dealer. Residential and…read morecommercial entertainment experts. Applications Include home, apartment complex, hotels and lodging and institutions. We have provided legendary customer service for over 15 years in all of Central Region. Call now and take advantage of free residential installation. Mention code Website and receive additional savings and special promotions. We are looking forward to serving you!

Logonix provides point to point internet for my apartment complex. Its barely acceptable at 94 kbps…read moredown and 42 up. But when one more person moved in their service drops off completely. Im getting slower than dial up speeds when it works. I believe the last time I tried to test I received a speed of 30 kbps down and 8 kbps up. Most of the time it breaks web pages, and has trouble loading Google. Not sure if its the apartment or the service but all I know is the connection serviced by them is the worst ive ever had to deal with.

What was once a better place than going to Iowa City or Coralville has severely fallen apart. The…read moredispays where minimal at best with about maybe a half dozen new phones on display. As we turned to leave, the customer service person asked us if we where sure we wouldn't buy our replacement phone from her. If the parent company doesn't get this store fixed I don't know if I can go back.

Found out that we have to make an appointment to visit and was very abruptly told to do that…read more Pointed to a sign on the door after the stores hours to scan a QR code and really felt like we were stupid for not seeing it. Told we couldn't be helped that day 'probably'. The sense that we were in the way and a bother could not have been more clearly made . Will take our business where it will be welcomed. We were looking to pay cash for a new phone that day and sign up for more service. Will give it to another franchise Verizon entity somewhere else. Third time lack of welcome and inattentive service at this site. Never again