Since changing cell providers, I'm extremely impressed with the quality of service that Luiz has…read moreprovided for our family. He is very kind, professional, and concerned with providing great customer service. I have been telling all my friends to check him out at Verizon. Thank you Luiz.

My 90 year old mother (who still drives ) - her phone crashed recently - preventing daughters from…read moretracking her location and also Mom didn't have navigation tools. Jen and Becca @ Verizon spent FIVE HOURS with us recently to get Mom outfitted. They were Kind and Abundantly Patient!! I cannot express my gratitude for their assistance!!!

Will helped my daughter and I to find a new phone for her. I had some other issues with my account…read moreand he was able to walk me through everything. I love it when you can go into a store and you get quality service with a smile.

Awful! I was lied to about many aspects of the agreement. Please, do not trust Brad. Read every…read moreword of what you sign.

I was charged twice for my phone and I went to the store on Business Drive in Sheboygan and Isaiah…read morehelped me out, explaining what was wrong and why I was charged twice (I wasn't). I came it a bit upset and he explained what was wrong. I have been a long time customer at US Cellular and I appreciate his great customer service.

Kathryn in your Manitowoc Wisconsin location is amazing! My…read morescreen on my phone was frozen she fixed it with in a minute! Cheerful and friendly! She made my day! T mobile is so lucky to have such an amazing person working for them. Kathryn I hope you go far in your career you deserve only the best! I am so impressed by your technical skills and genuine kindness! T-mobile is lucky to have such an incredible employee!

We were helped by Brandon and Daniel and they were both extremely helpful and knowledgeable!…read moreCouldn't have been happier!

THE costumer service is horrible they treat you bad . They are very rude . I will never go their…read moreagain. They told me that nothing They could do to fix my phone because it passed one day on my warranty. But when I called att they helped me right away I am getting my new phone today .

We went in today to add a line to our plan. Initially the sales rep was very nice until she…read morerealized we wouldn't change our plan. Then the attitude came out and was less than helpful. Not only did she tell me to call #611 while in the store, but told me what to do. Then, after completing that, she told me she couldn't do what she told me to do. Called ATT while still in the store and got it squared away. She did not say goodbye or acknowledge our leaving.

great service and return desk/customer service PROFESSIONAL attitude. No complaining or excuses…read moredoing anything.

They were stocked on most things but the employees are very rude. We got yelled at for "opening…read moreitems" but it was already open and a chunk was missing. They also would not move their carts that they were using to restock.

I HIGHLY advise anyone and everyone not to use this so called company. In order to get ANYTHING…read moredone to your account, they have a 24 hour time frame you have to wait for a tech2 programmer to call you... Not just a regular 24 time frame, but a 24 hour time frame based off of their scheduled 8 hour days!! Do the math, and they have stuck you with 3... that's right, THREE DAYS in all actuality! Their "managers" do not even have access to anything to assist a business owner such as myself in desperate need of their assistance. I could go on, but I think I've vented enough. I had no choice but to give at least 1 star as a rating.

I have never been treated with such disregard and with the worst customer service ever. I have not…read morehad internet for 3 days, finally get it connected and within 5 hours it disconnects again. Couldn't even get a signal up to 5mbps when we are supposed to be paying for 10mbps. Have called numerous times with zero actual help or attention to our problem. I am appalled that this company is still able to be in business. I don't even want to put one star on this rating because they do not even deserve that. I will be looking for further ways to voice my displeasure and utter frustration with this company.

Sheboygan, WI - Business drive location…read more I wish I could give it 0 stars. I went in and got helped by JP, he added a line without having a physical phone, had me pay the $20 to add a third line without confirming fully I could even add the second. My bill went from $70 to $150, which I almost had to pay even though I never used either line. I had to call customer service twice and raise my voice in order to finally get a refund. I had to go out of my way for his mistake. Clearly the workers don't know what they're doing. From now on I'm not going back to this location. On a separate occasion I was helped by another associate there as well, and he didn't know what he was doing either. The manager was even standing right there and didn't do anything, just watched them mess up my bill and do things I didn't even ask for.

I have been a Sprint customer for over 20 years. The have recently merged with T-Mobile. I have had…read morenothing but HORRIBLE customer service since the merge. It was time to add additional line to my account. When I was in store I was told that I could add a 3rd line for free. I agreed (even though the free line would not be needed for a few years). Now my bill comes and I am charged for the line. So...I chat with Sprint/T-mobile and am told multiple times that it will be taken care of and that the promotion will be applied. When I chat again today I am not told that my line does not qualify for the free promotion and I will be charged $40/month. This is so wrong, as I would not have gotten the line had I know I had to pay. They rope customers in to purchasing something and then screw them over. This is not an acceptable way to conduct business. I hope to prevent someone else from being put through this situation.