We went in today to add a line to our plan. Initially the sales rep was very nice until she…read morerealized we wouldn't change our plan. Then the attitude came out and was less than helpful. Not only did she tell me to call #611 while in the store, but told me what to do. Then, after completing that, she told me she couldn't do what she told me to do. Called ATT while still in the store and got it squared away. She did not say goodbye or acknowledge our leaving.

Service was quick, Austin had helped me. I liked that he didn't try to push me into a different…read moredevice than what I had ready intended on buying. We got right to the point and it was a fairly quick process in and out.

Kathryn in your Manitowoc Wisconsin location is amazing! My…read morescreen on my phone was frozen she fixed it with in a minute! Cheerful and friendly! She made my day! T mobile is so lucky to have such an amazing person working for them. Kathryn I hope you go far in your career you deserve only the best! I am so impressed by your technical skills and genuine kindness! T-mobile is lucky to have such an incredible employee!

We were helped by Brandon and Daniel and they were both extremely helpful and knowledgeable!…read moreCouldn't have been happier!

Worst store ever! Drew the owner is a terrible person. I highly recommend you don't go here. He…read morewill damage your expense property. He is careless & very rude. I left a very expensive game system there to get fixed. It sat unfinished for an entire year. Always had an excuse. He just laughed about it. I dropped it off in mint condition & he kept it under his desk & it was all scratched & beat up. He had no remorse. Terrible person & store. No one should support a person or store like this.

The fish sandwich was REALLY GOOD. The tartar tastes home made. The fries? eh, nothing special…read more Good selection of tap beer and cute waitresses, too. I'm dinging one star for the dated decor, and the creepy stuffed moose on the wall.

My 90 year old mother (who still drives ) - her phone crashed recently - preventing daughters from…read moretracking her location and also Mom didn't have navigation tools. Jen and Becca @ Verizon spent FIVE HOURS with us recently to get Mom outfitted. They were Kind and Abundantly Patient!! I cannot express my gratitude for their assistance!!!

I was visiting in the area when my phone broke. I was lied to and misled when I needed Verizon the…read moremost. Still trying to get my money back.

Horrible experience. Store "manager" Brian Bailey was caught in several inconsistencies in his…read moreresponse to selling me a battery they said I needed but it turns out the battery they replaced was brand new (I didn't know it at the time). He claimed Dave Kiley (his boss) said there was nothing that could be done. This business clearly doesn't care about customer satisfaction. Please don't give your business to them.

Completely different people on both days but one day staff was great. The second day staff was…read morerude. And half service my phone now I have to go back and get it looked at.