Unbelievable waits! Came in in the morning and there was 2 people working and I was second in…read moreline. After 15mins I left because customers kept walking in with on-line appointments and the "walk-in" line was never addressed. So I made an online reservation for the next available appointment (which was 1:40pm). When I came in for my 1:40pm there was now only 1 person working, and there were 10 people in the walk-in list and 2 in the reservation list. 1 wasn't called until 2:15pm! Well over a half hour past my "appointment". Come on! This company advertises about its great service, yet has no one working when you stop in for help! When I did get to customer service, they really didn't help me with much. Seemed way more interested in trying to sell me a phone line than to deal with my billing issue. Seems this company has put all their efforts into selling phone lines and not really caring if they keep their cable and internet customers.

I had a problem which couldn't be solved from where there servers are located if in this country…read more But when switching to frontier the same problem occurred. Three techs showed up to solve problem z the problem was with my phone which had vpn activated . Apparently interfered with their router.

Awful! I was lied to about many aspects of the agreement. Please, do not trust Brad. Read every…read moreword of what you sign.

I was charged twice for my phone and I went to the store on Business Drive in Sheboygan and Isaiah…read morehelped me out, explaining what was wrong and why I was charged twice (I wasn't). I came it a bit upset and he explained what was wrong. I have been a long time customer at US Cellular and I appreciate his great customer service.

Kathryn in your Manitowoc Wisconsin location is amazing! My…read morescreen on my phone was frozen she fixed it with in a minute! Cheerful and friendly! She made my day! T mobile is so lucky to have such an amazing person working for them. Kathryn I hope you go far in your career you deserve only the best! I am so impressed by your technical skills and genuine kindness! T-mobile is lucky to have such an incredible employee!

We were helped by Brandon and Daniel and they were both extremely helpful and knowledgeable!…read moreCouldn't have been happier!

My 90 year old mother (who still drives ) - her phone crashed recently - preventing daughters from…read moretracking her location and also Mom didn't have navigation tools. Jen and Becca @ Verizon spent FIVE HOURS with us recently to get Mom outfitted. They were Kind and Abundantly Patient!! I cannot express my gratitude for their assistance!!!

I was visiting in the area when my phone broke. I was lied to and misled when I needed Verizon the…read moremost. Still trying to get my money back.

Came in today to pick up my reserved order and figured I'd ask if there were any Pokémon products…read moreleft while I was there. I asked one of the employees, and they told me there was nothing left without even checking. Not even a few minutes later, another customer asked a different employee the same question. This time, the employee actually went to look and came back with one item. I was still standing there like... seriously? I even told the other customer she could have it, so it's not about me trying to take it. It's just frustrating when you're told something isn't available and then see that it actually is, just because someone else got help from a different employee who actually checked. I get that things sell out fast, especially Pokémon stuff, but at least take the time to look before saying there's nothing. It just feels inconsistent and unfair. Just hoping for better communication and effort from staff next time.

Had great experience with Derrick in the Geek Squad. Not happy thay we can't get help with tech…read morethings anymore

Will helped my daughter and I to find a new phone for her. I had some other issues with my account…read moreand he was able to walk me through everything. I love it when you can go into a store and you get quality service with a smile.

Wish I could give it 0 stars. We went in to switch me over from my parents plan to my husbands plan…read moreand the woman we had was beyond rude. She had an absolutely rude tone to us the second we sat down acting like she was higher than us. She tells us that we needed my father there to get off of his plan and we asked if we could take a form and she said no and claimed that we would just go out to our car and forge a signature. Before she even helped us she had a lady in front of us that she used the same rude tone with. She wouldn't even answer the questions we had and just gave us excuses that we needed my father. She wouldn't even let me speak when I wanted to. If i ever go to US Cellular I will never be going to this place ever again after dealing with her.

Absolutely horrible 8 hour experience. The person helping me, clearly wanted nothing to do with…read morehelping me either. I feel like I should be owed 8 hours of pay for that debacle.

I had one of the worst customer service experiences ever at Cricket Wireless. I went in on Thursday…read moreto set up four lines -- buying two new phones and activating two old ones. They told me I had to pay upfront for the new phones and that they would activate my numbers once the phones arrived. Half an hour later, I realized my old phones had no service at all. I immediately went back to the store and told them I wanted to cancel and return everything since no lines were activated. The employee said I'd have to wait until the new phones arrived, then bring them back for a refund. The phones arrived on Tuesday, and I returned to the store to process the refund. That's when things got even worse. The employee Andrea and her manager Louis were extremely rude, unprofessional, and disrespectful. They refused to give me a full refund, keeping $250 for "activation fees" -- even though no lines were ever activated. This company charged me for services I never received, wasted hours of my time, and treated me terribly when I tried to resolve it. Andrea was openly rude, and Louis just sat there doing nothing. After spending close to $2,000, I left with missing money and zero service. Cricket Wireless is a scam. Do not trust them with your time or money. Their customer service is a joke, their staff is untrained and disrespectful, and they'll happily take your money without delivering the service they promise.

From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSAread more