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    AT&T Store

    3.0 (2 reviews)
    Closed 9:00 am - 8:00 pm

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    Cricket Wireless Authorized Retailer

    Cricket Wireless Authorized Retailer

    1.0(1 review)
    0.5 mi

    I had one of the worst customer service experiences ever at Cricket Wireless. I went in on Thursday…read moreto set up four lines -- buying two new phones and activating two old ones. They told me I had to pay upfront for the new phones and that they would activate my numbers once the phones arrived. Half an hour later, I realized my old phones had no service at all. I immediately went back to the store and told them I wanted to cancel and return everything since no lines were activated. The employee said I'd have to wait until the new phones arrived, then bring them back for a refund. The phones arrived on Tuesday, and I returned to the store to process the refund. That's when things got even worse. The employee Andrea and her manager Louis were extremely rude, unprofessional, and disrespectful. They refused to give me a full refund, keeping $250 for "activation fees" -- even though no lines were ever activated. This company charged me for services I never received, wasted hours of my time, and treated me terribly when I tried to resolve it. Andrea was openly rude, and Louis just sat there doing nothing. After spending close to $2,000, I left with missing money and zero service. Cricket Wireless is a scam. Do not trust them with your time or money. Their customer service is a joke, their staff is untrained and disrespectful, and they'll happily take your money without delivering the service they promise.

    From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSAread more

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    AT&T Store - mobilephones - Updated May 2026

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