suuuuuper late to this review but I got my phone screen replaced here a few years ago and it was…read moreone of the most efficient and professional phone repairs I have ever had. The service was excellent and that replacement screen never had a single glitch. Awesome service, anyone from Knox College reading this should for sure go here for phone repair.

From the owner: Here at The Phone Aholic, we specialize in Cell Phone, Tablet, iPad, and Laptop Repairs…read more We also specialize in Cell Phone Carrier Unlocking. Do you have an unused Cell Phone? Sell it to use for Top Dollar.

Worst customer service ever. Store personnel failed to complete set up of a new account. After one…read moremonth with no service AND and $83 bill, 90 year old patron returned to the store....where he was told to "please step aside, I have new customers." 4 hours on phone with customer service revealed the issue....by then the phone # he has had for 70 years is now no longer available. No apology, nothing....

We walked into Verizon after a sour experience with US Cellular. The store was empty. Chris greeted…read moreus and listened to our situation He presented us with several options as we were conflicted on whether we wanted teens on our lines or not, how much data we really needed, if we wanted entry level phones vs high end. When he noticed our phones were draining quickly he offered us use of a wireless charger ("This is a phone store. We've got chargers!") By now the store was packed and people were waiting. We never felt rushed nor pressured to spend any amount of money at all. We walked out brand new Verizon customers leaving behind 18 years at us cellular and 4 new phones with unlimited data for $60ish more than we had been paying for 2 lines and 5 gigs at us cellular.

Terrible customer service. My aunt bought an overpriced cell phone case, poor quality. Anyway, she…read morefound one online that same evening and decided to purchase it. We decided to return her other case back to Cellairis the next day. I went into the mall for her and gave the receipt and case back to the employee there who told me that she could not do returns. When I asked why she said that she was not authorized, nor was she trained to do so and that I would have to come back when they had some other employees at the store. I told her that we didn't live close and that the phone case that was purchased was for my aunt and she was returning home to where she lives and we would not be able to come back. So I insisted that something be done to help us out and she said she couldn't do anything. I insisted that she call a manager and get the approval to offer the return and she said that she could not call him and that I would have to because his number is a long distance number. So I had to use my phone and called twice with no success at all. Chris was his name and he was the manager who hired the girl at the counter. Chris, why would you leave a seemingly nice girl, untrained, and alone at your store? You are a bad manager and have set her up to fail. The girl at the counter then said that we could try and call Laura, another employee of the store. Laura is the reason I am writing this review. The first thing that she explained was that I would be charged a 20% restocking fee. I read their return policy........... In order to receive either a FULL REFUND or full value for an exchange, then you must (i) be returning a NEW AND UNUSED ITEM item that has never been opened (if the item was in a package); (ii) bring the item back ONLY to the store where you purchased the item; (iii) within 7 days of the purchase of the item; (iv) with the original receipt. If you choose to exchange the item for a more expensive item than the item you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item for a less expensive item than the one you had originally purchased, then you will receive a refund for the difference. For undamaged used items or undamaged items that have been opened (if the item was in a package) then you will receive either a refund of the purchase price less a restocking fee of 20% of the purchase price (unless the restocking fee is prohibited by law) or you can exchange the item and receive a credit of the purchase price less a 20% restocking fee as long as you (i) bring the item back ONLY to the store where you purchased the item; (ii) within 7 days of the purchase of the item; (iii) with the original receipt. If you choose to exchange the item(s) for a more expensive item than the item(s) you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item(s) for a less expensive item than the one you had originally purchased, then you will receive a refund for the difference. Any applicable restocking fee will not apply if you choose to exchange the item for another item of equal or greater value. I was returning a NEW AND UNUSED ITEM not an UNDAMAGED USED ITEM or UNDAMAGED ITEM THAT WAS OPENED. Laura thinks she understands the policy. She clearly doesn't. Not every return should be charged a restocking fee. There are two paragraphs listed here for a reason. When I asked about that she told me that my item wasn't new because my Aunt's phone was placed into it after she had purchased the phone, by the clerk who sold it to her. The case was in perfect condition. Back to the phone call. As I was trying to explain the company's policy to her, the employee, she became rude, demanding, condescending, and finally hung up on me. The clerk at the store had to call her back to learn how to do the return. I finally said return the item and keep the restocking fee because I knew that I would not be able to return to the mall that week. One of the things Laura tried to use to justify their "strict" return policy was tell me that Forever 21 doesn't even offer returns. I guess she tried to tell me that to make me feel better that I had to pay Cellairis money to return my item. When I told her that Kohl's accepts anything back she told me that that is not even the same thing and that I can't compare their store with Kohl's. I didn't know Forever 21 was a cell phone accessory store. News to me. To the girl who couldn't process a simple return, find a new job. It is clear Chris and Laura don't care much about you when they leave you untrained to handle the everyday situations that a person in your position should know how to take care of.

Over priced, was accused of stealing my case even when I had a receipt. The guy was rude and very…read moremean.

Spoke to a manager at the location in Iowa and he said that my Apple Ultra 2 watch is a fake. I…read morealmost wanted to tell him, "you're a fake!" The people at the smartphone plus can't tell if your watch is an authentic apple watch. Becareful sending anything in through the mail because if you get it back it might not be the same. I sent him proof of purchase and he still went on talking about it not being authentic. Who knows what they did with my watch? Im about stop by somewhere they can check out my watch to see if they removed anything. Also, i had them examine the Air Pods and the manager said it was a fake because of the buttons. Wtf are you smoking? Just check to see if the noise cancellimg function works. These people working there should pay whatever they qoute you especially when they are receiving exactly what they are told they are buying. I shouldnt have to think about what if they think its fake and then they send back a fake one.

The staff is a bit rude with the customers almost giving an arrogant experience. Won't be coming…read moreback. The process to get help in the first place takes forever as they only hold 2 employees ready to assist at a time so you will be waiting there for awhile if more than 2 customers are there. Ive also heard a couple bad experiences from friends of irreparable damage done to their cellphones. I don't recommend them or their repair service!

I came in today with problems with my charging port in my iphone. I left with a new phone, and was…read moreextremely well taken care of. If i could give this store 10 stars I would. Barb and Dave took amazing care of me. They were funny, and made sure I got what i needed. They go above and beyond to help their customers, and it shows!

i worked in Dubuque for about 9 months close to IN Touch, besides being close and friendly, they…read morealways asked if there were any other needs i had for my phone. The owner Barb and her employees took great care of my phone needs. Thanks Geno