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Authorized Retailer UScellular & T-Mobile

3.0 (2 reviews)
Open • 10:00 am - 7:00 pm

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Verizon Authorized Retailer - Wireless Zone

Verizon Authorized Retailer - Wireless Zone

(8 reviews)

$$

I canceled service with Verizon in January and switched to TMobile. My access to my Verizon bill…read morewas immediately suspended. I visited the Verizon store in Mineral, VA. They were also unable to access my bill, but assured me the final bill would be mailed. I still have not received a final bill, but Verizon attempted an automatic withdrawal for monthly payment in February (I disputed it). This morning I woke to $777 being automatically withdrawn. They lied at the store about final bills. Verizon lied. They can't be trusted, no matter how friendly they are as people. Filed a BBB and FCC complaint this morning.

Worst experience of my life. Started with a situation they messed up & repeatedly could not get…read moreright...to TURNING PERSONAL & PERSONAL ATTACKS. It's true they are just a bunch of kids working there...STILL WORST RETAIL EXPERIENCE OF MY LIFE. Bad enough the account couldn't be set up correctly the 1st time..or 2nd time....bad enough I had to go in 5 times, but THEN the manager there became NASTY & RUDE..making comments like, "you need to just go back to your old carrier" & "this is not worth me wasting my time in" & "YOU are the problem, not the system" (presumably because I insisted on having it done correctly. I wouldn't have had to return there for correction if they could have fixed it the 1st or 2nd time, but seriously, who would NOT be unhappy after the 5th time????) & "you need to take your stuff & leave...I never want to see you again". Although I did not engage in ad hominem attacks...apparently the manager there was unable to resolve everything WITHOUT TURNING IT PERSONAL. Shameful behavior on the part of the manager there. I'm sad to write this review...but the truth is the truth.

Authorized Retailer UScellular & T-Mobile - mobilephones - Updated May 2026

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