I have a 2012 Ram 1500 with a misfire on cylinder 8. After replacing the spark plugs and coil with no improvement, I determined it needed a fuel injector. I purchased one from O'Reilly, but when I opened the box, it contained the wrong part -- right box, wrong injector.
I returned to the store and explained the issue. The employee pulled up the part on the computer, compared it to what was in the box, and even though it was visibly different, insisted it was correct and would fit my truck.
I went home, removed the old injector from my truck, and brought it in to show them. At that point they admitted the parts weren't the same. The same employee then mentioned they had been looking in the back for the correct part before I even returned, which made it seem like they knew it was wrong and were hoping I wouldn't notice.
There was no apology, and they seemed irritated that I questioned them. I didn't appreciate being treated like I didn't know what I was talking about when they were the ones who gave me the wrong part. read more