You can get cheaper internet with glo fiber but expect extra work for yourself after they leave…read morethe installation. Outside and inside. They left mud on my sidewalk, cold patch over my driveway (only to be picked up by my tires an drug into my garage), I had stone and brick set around my mailbox and it has to be dug up and re layed.​ They drilled a 1/2" hole through my house for a 1/8" line and left a pile of drywall dust where they drilled the hole and absolutely no caulking in the inside or outside of my house. They are absolute pigs. I don't know how they live but my home wasn't like that when they arrived. I guess that is what you get for cheap internet.

Phone has been out twice in the past week. Last week on hold 15 min. left a call back number and no…read morereply. This week on hold 35 min. to talk to tech dept. Total time on phone today 1 hr. Supposed to send a tech to my business sometime today. Total elapsed time of 1 hr. 15 min. @ $120/hr. shop labor= $150 lost to this point. May be more time lost whenever the tech shows up and if he can fix the problem. On top of all this how many customers have not been able to reach the business? G K Automotive Verona, Va.

absolutely HORRIBLE EXPERIENCE!!!!! DO NOT waste your time coming here, go to the experience store…read moreinstead!! i came here today to get my screen protector changed as it is cracked. i previously went to the experience store instead hburg (where i always go) but it had an hour wait so i decided to come here. i walk in, smiled at the lady, she proceeded to just look at me, ok cool. i say i need my screen protector changed, she doesn't even look at me and says smartly, "do you have insurance with us?" i say yes i do. she proceeds to get up and get a screen protector that fits my phone. the go to brand in the blue and white box. i state that that brand is NOT the ones they put on my phone at the experience store. however they DO use the GLASS ELITE ZAGG SCREEN PROTECTER IN THE RED AND WHITE BOX!! i would know this since ive had this same phone for over a year now and have gotten this same screen protecter replaced numerous times. she sat there and argued with me telling me that is in fact NOT the screen protector i have on my phone since it's not "blue light blocking" or "privacy"... i'm well aware of this. it's the same brand just the glass elite version not the blue light blocking or privacy. she then proceeded to try and put the go to brand on my phone because she's arguing and saying that's the one on my phone. then she very rudely told me to go to the experience store since they put the zagg brand on my phone. trust me i will only be going to the experience store!!! i will never step foot in this one again! i am disgusted and mad is an understatement! i don't think customer service is the job for her!!!! 10/05/2025 at 2:30pm below you can see the difference in the screen protectors.

I only giving one star because they don't let you leave none. This location must have some of the…read moreworse customer service I have ever experienced. After 20 years of customer service I very disappointed they didn't try any harder to help and seem to only go in circles. I would have been fired for treating customers the way I have been treated at this location!! Multiple times my spouse and I don't have gotten attuditue from imployees for simply asking questions and standing our ground on paying for things we didn't understand why.

Ben and Carter were our install guys, they were professional and friendly, walked us through the…read moreprocess and got us hooked up with no issues!

We have had Longo for several years and service had been adequate- we use it for streaming TV…read moreservice. Lately, our service has been subpar. Very subpar. I submitted a claim for no service and was told they could see service had been performing in adequately for awhile and we could get a bill adjustment when issue was resolved; however, they could not give any timeframe when the issue was going to be repaired. Received word today that issue was resolved but would only be given credit from when time i submitted a work ticket and not from the time they were able to track that we had been receiving less than optimal service. Will be concealing service as soon as possible. I was told when I signed up for service that I was not under a contract. Funny, now that I want to cancel, I'm under contract!