T-Mobile Authorized Retailer

1.0 (3 reviews)

Mobile Phones

Closed • 10:00 am - 6:00 pm

Updated 2 months ago

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T-Mobile Authorized Retailer - Mobile Phones Near Me - Harrisonburg, Virginia

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Emma H.

1 year ago

absolutely HORRIBLE EXPERIENCE!!!!! DO NOT waste your time coming here, go to the experience store instead!! i came here today to get my screen protector changed as it is cracked. i previously went to the experience store instead hburg (where i always go) but it had an hour wait so i decided to come here. i walk in, smiled at the lady, she proceeded to just look at me, ok cool. i say i need my screen protector changed, she doesn't even look at me and says smartly, "do you have insurance with us?" i say yes i do. she proceeds to get up and get a screen protector that fits my phone. the go to brand in the blue and white box. i state that that brand is NOT the ones they put on my phone at the experience store. however they DO use the GLASS ELITE ZAGG SCREEN PROTECTER IN THE RED AND WHITE BOX!! i would know this since ive had this same phone for over a year now and have gotten this same screen protecter replaced numerous times. she sat there and argued with me telling me that is in fact NOT the screen protector i have on my phone since it's not "blue light blocking" or "privacy"... i'm well aware of this. it's the same brand just the glass elite version not the blue light blocking or privacy. she then proceeded to try and put the go to brand on my phone because she's arguing and saying that's the one on my phone. then she very rudely told me to go to the experience store since they put the zagg brand on my phone. trust me i will only be going to the experience store!!! i will never step foot in this one again! i am disgusted and mad is an understatement! i don't think customer service is the job for her!!!! 10/05/2025 at 2:30pm below you can see the difference in the screen protectors. read more

T-Mobile Authorized Retailer - the glass elite ZAGG screen protector that is on my phone!!!! - Mobile Phones Near Me - Harrisonburg, Virginia

T-Mobile Authorized Retailer - the one she argued and said that's on MY phone! - Mobile Phones Near Me - Harrisonburg, Virginia

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AnnaMarie F.

5 years ago

I only giving one star because they don't let you leave none. This location must have some of the worse customer service I have ever experienced. After 20 years of customer service I very disappointed they didn't try any harder to help and seem to only go in circles. I would have been fired for treating customers the way I have been treated at this location!! Multiple times my spouse and I don't have gotten attuditue from imployees for simply asking questions and standing our ground on paying for things we didn't understand why. read more

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Sarina D.

5 years ago

I would rate them less if I could. They raised their voice at my grandmother for something that she totally didn't understand, as technology isn't something she knows a lot about. As we were leaving the store, they were grumbling under their breath about us. They just didn't want to preform our service because it wouldn't make them any money. The change from Sprint to T-Mobile has just been terrible. Cassidy in particular was yelling out the door at us. I didnt catch the other girl's name, but she was particularly rude to my grandmother. How embarrassing! I hope they feel ashamed of themselves. read more

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More info about T-Mobile Authorized Retailer

1741 Virginia Ave
Ste N
Harrisonburg, VA 22802
Directions
(540) 435-6172
Call Now
Visit Website
https://www.t-mobile.com

Hours

What time does T-Mobile Authorized Retailer open?

T-Mobile Authorized Retailer opens at 10:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T-Mobile Authorized Retailer opens at 11:00 AM on Sunday.

What time does T-Mobile Authorized Retailer close?

T-Mobile Authorized Retailer closes at 6:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

Mon-Sat 10:00 AM - 6:00 PMSun 11:00 AM - 6:00 PM

Payment methods

Does T-Mobile Authorized Retailer take credit cards?

Yes, T-Mobile Authorized Retailer takes credit cards.

Outdoor Amenities

Does T-Mobile Authorized Retailer have parking?

Yes, T-Mobile Authorized Retailer has parking options.

From the Business

Specialties

Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

Established in 1994.

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬¨'Ä†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

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Verizon

1.9(14 reviews)

3.4 mi

•$$

I have been to this Verizon 3 times so far and everyone who has been working has been nothing short…read moreof helpful! BJ helped my husband and me the first two times I came in and BJ along with Stephanie helped me with some discrepancies in my bill. Both of them were extremely personable, kind, and made me feel at home in the store. Couldn't recommend this Verizon store more. Thanks, BJ and Stephanie!

A sales person at the Harrisonburg Va store let a unauthorized person into my account on 7/14/25…read morethey had paper work in my name and marked a / where I should have signed I and my husband are only ones that are authorized we were both at work knew nothing about it till we saw paperwork I went Friday 7/18/25 to talk to mgt to find out how this happen he never told me that he said he would talk to sales person and make note on my account which should not have to do because I can not get into my account without ID and a Tex sent to my phone for me to ok on 7/14/25 they checked unauthorized person ID and his name is not the same as my husbands in anyway so want to warn everyone to watch your account this is fraud

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Gadget Town

2.5(15 reviews)

1.9 mi

Had a shattered Iphone 8 that worked for months and then eventually the top 1/2 of my screen…read morestopped working completely. I choose 4 stars instead of 5 because they're (for a college student) more expensive than other places in Harrisonburg... but! the dude was really nice, didn't have a problem/wasn't rude about me having with me paying 3/4ths in 5's and 1's and the rest on card, and my screen is absolutely perfect with 0 glitches or issues! So all in all- great customer service, fast, kind, and a great repair! Thanks Gadget Town!

I paid $147.42 for a new screen for the iphone 12 pro max. It was so glitchy, for example, trying…read moreto type it would auto type random letters. It was so bad I asked Gadget town, what can be done. They say, "yep those phones with those screens often have problems" I'm thinking, then why offer this service. I told him my previous cracked screen worked better and I asked if he could just reinstall it. He then proceeds to say, for $20 more the OLED screen is great. Well, $20 more and after a few weeks, I'm noticing glitches with this one. The screen won't work while plugged in and when it's in my pocket, it will randomly select and activate apps. My advice is, go to a professional for new screen installments.

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New location same awesome people : Pawn Emporium Building at 268 N Main st Harrisonburg VA 22802.

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Lenovo laptop

Verizon Authorized Retailer - Wireless Zone

1.0(1 review)

5.2 mi

Worst customer service I had today, no smiles from the woman or boy that was working. We said hi…read morethey didn't even acknowledge us while sitting there, nothing. Just horrible customer service.

AT&T Store

1.9(9 reviews)

3.5 mi

I came in with a service problem and they were able to help me with my problem. Very efficiently as…read morewell I had to be on my way to Maryland and was able to return on my way very shortly after. Harry and Jordan H were very great help.

Buyer Beware!!! Deceptive business practices. Went to store…read moreto upgrade a phone. Manager stated it would be easier to cancel old line and get a new line. The new line was given the same promotion I was to get for upgrading. Today I called to cancel the old line. After mentioning the new line, customer service stated the promotion would become null and void. It's a mess getting this straightened out. Also noteworthy is during our visit, a gentleman came in returning a tablet. He was told he was buying the tablet for one penny. They didn't tell him that they added a line to his plan for it. Luckily, the corporate office was able to resolve my issue but this entire ordeal was quite stressful.

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T-Mobile Authorized Retailer - mobilephones - Updated October 2026

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Can't say enough positive things about this company. I walked in with an issue that had been making…read moreit difficult to work on my laptop. Other computer people had been unable to help. Valley MicroComputers fixed it while I waited with no problem. They are so smart and also very friendly. Only place I'd ever take my PC again.

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I love the LensCrafters in Harrisonburg. The staff is friendly, professional, courteous, and…read moreextremely helpful. I have been a repeat customer for years. I highly recommend LensCrafters. I get quality frames and lenses for good prices (especially when they have sales). You can't beat their warranty. They are always happy to help adjust your glasses whenever you need without an appointment.

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I have been with Anthony for years, ever since the place opened under other management. He has…read morealways been very helpful with any problem I have had over the years. I have had him build a new computer for me and have been more than pleased with the service, his expertise and questions answered. i would recommend Knight Owl Computers to anyone who has any questions about their computers. Can't get any better help than with Anthony.

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T-Mobile Authorized Retailer