two hours of standing while we opened a new account. Then im told to get my veterans discount I…read moremust wait 30 days and call customer service. ok, so I did and they told me to go on line or if I have my DD214 to directly to the store. So, back to the store I go. More waiting in line and then Im told they cant help me because their not really a Verizon store. REALLY? Everything in the place says Verizon. So they scan my DD214 and email it to me. Wow, so helpful. So back home and go online except Verizons discount page directs me to an Employer info and headquarters of my Verizon employer? $#@*&%$ This store is NOT helpful and once your hooked in a contract, your old news. Ok, so the store mngr calls snd apologizes for the inconvenience and offers her assistance. So she encounters the same glitch in Verizons web site that I did. But, the attitude was much diffetent and eager to help. So they are working on getting my veterans discount so I don't have to wait around. A little effort in customer service goes a long way! Especially with the techno-disadvangetged like me. I'm pleased with the improved service and customer care. Now we wait to see if Verizon holds up its end.

Manny Escamilla waited on me this morning in Baker's Verizon store. Were they busy, yes. Were…read morepeople ahead of me, yes. But he came up and asked me what I needed and tried a quick fix, which didn't work, then told me he would be with me as soon as he finished with his current customers. He was very polite and knowledgeable. He fixed the problem with my husband's phone, a complicated fix, and I was out the door in 40 minutes with a smile. I won't hesitate to go there again.

Great experience. Have used them a few times over the years…read more Thankful to have them nearby to help us when we have had issues with our computer. Knowledgeable, friendly, and excellent customer service. Would definitely recommend.

From the owner: $40 flat rate ANY issue…read more Three Options to a Happy Computer* I can remote in and fix it anywhere in the USA.* If you are in the Baker City, Oregon area I can make a house call.* You can drop it off at my office, But before doing any of this please call me at (541) 297-5831 to schedule an appointment and talk about the best option for you

They helped us set up our new iPhones but it took forever and we later found out our cellular…read morecarrier would have done it for free. The guy didn't seem to know exactly what he was doing and we stood there while he played around with it part of the time. Didn't explain much and what he did tell us was way over our heads. $70 later we walked out with some new cords, adapters and a $30 case for my wife. She looked online for a new case and found one just like theirs for $9.99. Took the $30 back and they gave me credit. Then adapters didn't work. Took them back. Then one of the car adapters was the wrong one. He had me use the old one but rigged it up to use the old one since he didn't have the right one in stock. It was just one thing after another and I ended up there at least 3 times. I'm reluctant to use them again esp after reading more unfavorable reviews. They need more staff.

I went here to fix an Iphone 11 screen, after a few months the screen went black. When I brought it…read moreback They insisted I had cracked the screen. I told them I hadn't and was using it when this happened. I took the screen cover off and showed the there was no crack. The man agreed with me. I asked how much it would be to fix. They told me it would be 165$ to fix after I had paid 180$ dollars for the first screen. The iphone 11 as of 03/19/2024 is 199$ dollars at walmart.com. I am very frustrated that I was sold a faulty screen and bad service.

I cannot recommend EONI highly enough! My family and I, have been customer's for nearly 10 years,…read morethey are the best of the best in my opinion. Always great service, internet speeds are reliable and almost always up. When they are down, very rarely for us, it's because of a power outage or extreme weather. We're on their wireless, any harsh winter weather can affect the tower, high on the mountain we get the signal from. If you truly want great service, reliability, prices and people. Please look to EONI. The owner, a very nice person, got involved personally; to help us resolve a pesky problem a few years ago. Also, the staff is awesome. This has been our personal experience always, and simply cannot say enough good. Thank you EONI for always being, the best of the best! Jess & family North Powder, Oregon

If you are paying for internet at a residence and decide to discontinue your internet service…read morebecause you are moving, DO NOT inform them that you are moving. They will take advantage of you. When my partner and I moved from our residence in Joseph (where we had Eastern Oregon Net Inc. servicing), we called EONI to cancel our internet The EONI representative informed us that we were lucky, because we called on the last day of our billing period, and would not owe anything! We thought that was awesome, but we were also a little baffled that it was so easy to just cancel and that was that, nothing else had to be done, no more bills to be paid. 3 Months later (where did the 1 month, 2 month bill go?) we receive a bill saying that we owe 3 months of internet service to a house we were no longer living in. Wait a second, I thought we cancelled and thought we didn't owe anything? On top of that, after being miles away, they informed us that we must return our internet box. Yes, this seems like something that should have been done, but they didn't request it until we were miles away from the home were previously renting from. Plus, the box was already there when we moved in? If we don't return it we will be charged. What bothered me most about doing business with EONI is not the fact that they made mistakes in billing us and appropriately communicating with us the true steps in cancelling our internet. What is very upsetting is that when I tried to communicate my frustrations as a misinformed client, they handled it very unprofessionally. In my years of doing business as a manager and as a client, I have rarely experienced a negative interaction where a problem couldn't be fixed, and the customers needs did not come first. My entire phone interaction involved me being repeatedly passed from person to person until they handed me with the most intimidating person to talk to. This person was absolutely unconcerned in how I felt about my service and what they could do to try and resolve the problem, and admitted to making the mistake but would not make up for it. I can't help but feel that we were taken advantage of. And we suffered, because we listened to what they told us. I feel walked over because they don't seem to care about the situation we were put in. I strongly believe that EONI took an opportunity to scam a young couple that they knew would be moving far away and be stuck to keep paying for a service they were informed they wouldn't be. From other eastern Oregonians I have spoke with, I gather that this company does in fact scam you when they get the opportunity and they use intimidation to keep residents paying unnecessary fees. Their business ethics do not represent the EO communities (La Grande, Enterprise, Joseph), who look out for each other and treat every customer like family. Their wireless internet pricing rips off residents and is extremely unreasonable for young people who are still trying to get settled and must move once in awhile. http://home.eoni.com/accessWireless_pricing.cfm I know I am not the only client to feel this way and I hope that others will share their experiences as well.

So we get a call today, a month later. The RUDE gal said "we were on winter break". My wife says,…read more"well nobody mentioned that or called" so this RUDE clerk says" so do you want Charter or not"? The wife asks if she can call us later we are out shopping at the grocery store. The RUDE clerk says "nope, I'm leaving for the day after lunch" and promptly hangs up. Steer clear of these folks!!!!!