So we get a call today, a month later. The RUDE gal said "we were on winter break". My wife says,…read more"well nobody mentioned that or called" so this RUDE clerk says" so do you want Charter or not"? The wife asks if she can call us later we are out shopping at the grocery store. The RUDE clerk says "nope, I'm leaving for the day after lunch" and promptly hangs up. Steer clear of these folks!!!!!

I cannot recommend EONI highly enough! My family and I, have been customer's for nearly 10 years,…read morethey are the best of the best in my opinion. Always great service, internet speeds are reliable and almost always up. When they are down, very rarely for us, it's because of a power outage or extreme weather. We're on their wireless, any harsh winter weather can affect the tower, high on the mountain we get the signal from. If you truly want great service, reliability, prices and people. Please look to EONI. The owner, a very nice person, got involved personally; to help us resolve a pesky problem a few years ago. Also, the staff is awesome. This has been our personal experience always, and simply cannot say enough good. Thank you EONI for always being, the best of the best! Jess & family North Powder, Oregon

If you are paying for internet at a residence and decide to discontinue your internet service…read morebecause you are moving, DO NOT inform them that you are moving. They will take advantage of you. When my partner and I moved from our residence in Joseph (where we had Eastern Oregon Net Inc. servicing), we called EONI to cancel our internet The EONI representative informed us that we were lucky, because we called on the last day of our billing period, and would not owe anything! We thought that was awesome, but we were also a little baffled that it was so easy to just cancel and that was that, nothing else had to be done, no more bills to be paid. 3 Months later (where did the 1 month, 2 month bill go?) we receive a bill saying that we owe 3 months of internet service to a house we were no longer living in. Wait a second, I thought we cancelled and thought we didn't owe anything? On top of that, after being miles away, they informed us that we must return our internet box. Yes, this seems like something that should have been done, but they didn't request it until we were miles away from the home were previously renting from. Plus, the box was already there when we moved in? If we don't return it we will be charged. What bothered me most about doing business with EONI is not the fact that they made mistakes in billing us and appropriately communicating with us the true steps in cancelling our internet. What is very upsetting is that when I tried to communicate my frustrations as a misinformed client, they handled it very unprofessionally. In my years of doing business as a manager and as a client, I have rarely experienced a negative interaction where a problem couldn't be fixed, and the customers needs did not come first. My entire phone interaction involved me being repeatedly passed from person to person until they handed me with the most intimidating person to talk to. This person was absolutely unconcerned in how I felt about my service and what they could do to try and resolve the problem, and admitted to making the mistake but would not make up for it. I can't help but feel that we were taken advantage of. And we suffered, because we listened to what they told us. I feel walked over because they don't seem to care about the situation we were put in. I strongly believe that EONI took an opportunity to scam a young couple that they knew would be moving far away and be stuck to keep paying for a service they were informed they wouldn't be. From other eastern Oregonians I have spoke with, I gather that this company does in fact scam you when they get the opportunity and they use intimidation to keep residents paying unnecessary fees. Their business ethics do not represent the EO communities (La Grande, Enterprise, Joseph), who look out for each other and treat every customer like family. Their wireless internet pricing rips off residents and is extremely unreasonable for young people who are still trying to get settled and must move once in awhile. http://home.eoni.com/accessWireless_pricing.cfm I know I am not the only client to feel this way and I hope that others will share their experiences as well.

There's no one to answer the phone or help solve issues. The folks there are not on top of their…read moregame. Expect to waste your money if you venture down this rabbit hole! Basically the god almighty dollar dictates their business. There is no customer service.

The internet works great... when it works. When it doesn't, don't expect anyone from Oregon…read morewireless to actually answer the phone.

I just want to go on here and give a review to wtechlink your customer service is horrible the…read moregentleman answering the phone named Mitch is a rude a****** that likes to cut people off constantly talk over you talk to you in a condescending voice and talk to you like you're stupid your service is gone to hell anymore it's a hit and miss with my service and all they ever say oh just unplug and power cycle your equipment will solve the issue it doesn't

It's very inconvenient in 2018 for a prominent internet company to be closed for business and not…read moreprovide any technical support on the weekends. After working hard all week, with a paid bill and completed steps to restart and troubleshoot router...we sit all weekend in the quiet. missing live games and prime time viewing. Thanks a lot!

Every time I've been here it's at least an hour wait. There's no customer service. The techs don't…read moreknow their job . Ill go to Ontario before going back

Manny Escamilla waited on me this morning in Baker's Verizon store. Were they busy, yes. Were…read morepeople ahead of me, yes. But he came up and asked me what I needed and tried a quick fix, which didn't work, then told me he would be with me as soon as he finished with his current customers. He was very polite and knowledgeable. He fixed the problem with my husband's phone, a complicated fix, and I was out the door in 40 minutes with a smile. I won't hesitate to go there again.