This is the location you go to test your patience. These people know nothing about phones or…read morecustomer service. Spending hours to get one person set up while others are waiting forever just to get a question answered, pay a bill, or cancel service. I'm honestly surprised the company doesn't care about the performance here.

Been a customer for over a decade of price increases. Monolopistic competion at its finest.read more

Service was great, Caesar Romero Called to tell us when he was arriving,…read more Arrived on time, did a great job. Was knowledgeable and thorough. I would recommend him to anyone.

Columbia Basin Satellite & Electric (CBSE) installed under cabinet lighting in our kitchen. After…read moreusing it for two days, we realized improvements to the on/off switches were needed and Mike came out to do that for us. He just wanted to see us happy with the end result, and we are! CBSE stands behind its work. So glad we found them.

All you need to know is what these Yelp reviews make so painfully obvious. 68 reviews and 52 (now…read more53...) of them are 1 STAR. I've been with them for over 30 yrs and if you don't "bundle" they will screw you as badly as they can. NO MAS! I've had it with these vultures... Now that we have Ziply, AT&T 5G and Starlink these clowns at Spectrum think they can still gouge you... I talked with their "Customer Service" and asked them if they could lower my bill to be at least somewhat competitive. They said they could drop it $5/month. Tried this a number of times in the past and they would drop it $5 but it would go back up in just a couple of months. So disingenuous!... I asked them as a customer for over 30 yrs. if they could help me out. Her response was "being a long standing customer has no impact on what we charge"... then she quickly rephrased it to "it isn't like we don't care about a long term customer... this is just our rate structure" regardless of how long you've been a customer. Now, I have a choice between AT&T (for a 350 Mb stream) or Starlink for about $65 for a somewhat faster one, or wait for Ziply to come to my neighborhood for about $30/month for a gigabit stream. I don't know who runs Spectrum, but whoever it is, has clearly given up on the pedestrian person's support. So... I am almost giddy about finally being able to tell Spectrum to take their service and stick it where the proverbial sun doesn't shine. You've lost a customer for life.

Update for internet services. Spectrum iNET (formerly…read moreCharter Comm) One thing I often fail to do is update old reviews and note improvement etc. That's not very fair for the businesses. Changes are good in the last 2 years. Pros: + Moved from 80% up time to 99% up time and I only reboot for refresh not out of necessity. + Phone customer service is quick compared to a few years ago and through the "plandemic". + I have the highest contracted speed for my home area and it's plenty fast for all my needs. We are a heavy bandwidth household. Cons: - If you're not intermediate tech savvy, they're scripted solutions for problems can cost you unnecessary time and money. - Buy and use your own equipment! Always split the modem from the router and own both. Their combo free lease equipment solutions are not best. - Cost is high compared to some red state markets but low compared to the gouging in places like Cali.

If Dish would offer internet they could probably pull a LOT of Charter customers because they suck.read more

Yet another example of corporate greed. Now they have dropped the networks and charge you for…read morestuff nobody wants when free tv is better. I would like to be the first to offer my condolences. You are on your way out. I tried to post a complaint on your website but the list of complaints was so long, I couldn't find it. Hope you all have other jobs lined up because you are never going to make it if you don't bring back the networks and lower your price. Keep in mind Netflix, antenna, hulu, dvds, etc. we don't need you anymore. (This is in regard to the Oregon/Washington area which recently dropped Fox, NBC and CBS)

We receive emails in Southern California from Kelley's service every time my elderly aunt's phone…read morerings in eastern Washington. The service costs us $6 month for incredible peace of mind. My aunt is in a facility for memory care, but she's had her phone for over 60 years and we didn't want to disconnect it while she is still alive and can receive visitors or calls. The phone is not at her house anymore. Her phone provider maintains it for us at their central exchange (that is a separate $20/month to maintain the number). My aunt has cousins and friends in other states who still don't know that she has moved into a facility. Some health care providers still call regarding appointments that were set up last year. Using Kelley's and having it be so affordable is a godsend. Every time someone calls, I get an email instantly. I can tell if it is "0-3 seconds" (a solicitor) or ten seconds or more from a legitimate caller. I can see the number and who called most of the time. I can call in and listen to the message 24 hours a day. I call people back and update them. We are able to support my aunt so smoothly with Kelley's help. Our family is very grateful for the professionalism and smoothly operating system that Kelley's provides us. They have been flawless in their technical service and their customer experience has been outstanding.

Terrible service, I would not recommend working with this company. I was a brand new customer and…read morethey never gave me service. They claimed they had some technical issue starting my account. They billed me. Then kept stringing me along saying my service was about to start. But the service never started. They sent me a bill surprisingly. I told them they needed to give me service first. They refused and instead sent my account to collections. I received numerous collection calls and my business ' reputation was completely damaged. This horrible company would not even talk to me about the issue before they decided on their own to send the account to collections. Any one that would do this to a brand new customer they will do it to you. As a business owner, i would not risk your business or reputation doing business with the kind of company that will think nothing of sending their brand new customers to collections over their own errors. You may contact me directly if you have any questions about this review. The company has not made reparations since notified.