So far I am impressed. I just hung up with the guy. It's Sunday the 2nd just after New Years at 10pm. He answered the phone personally....at 10pm at night. I own a property in LaGrande that had a pipe break and it is leaking everywhere. I'm personally out of town and can't take care of it. He said he will run right over there and get the water shut off so no further damage will happen until he can get in there to actually fix the issue in the morning. If things don't run as smooth tomorrow, I will update my post, but for now, I am very happy! read more