great customer service. switched 5 lines over from AT&T. staff is great, store is cleanread more

They advertise 100% satisfaction but that is crap. T-Mobile and their customer service but they are…read moreawful!

Worse experience ever!!! Came in to the Smithfield store with an emergency as my phone which I use…read morefor work and client access was not working at all. I have taken this phone in before with the same problem but no help. This time near tears and frustrated I came in again only to be treated rudely by an associate. Never have I been treated so bad by someone when I'm the paying customer. If Verizon trains their associated to be this way, I will be leaving Verizon.

Service was great and employee was very friendly and got what we needed done quickly and…read moreefficiently. I don't like to go to Verizon and other stores like it because it usually takes forever! This was quick and easy and we got exctly what we wanted done. thank you

Today, I called to cancel an iCloud subscription I've had for quite a few years…read more Although this is not AT&T's responsibility, Tyson was kind enough to walk me thru how to do so. I truly appreciate his going above and beyond in his customer service to me.

Worst service ever. We went in to get get the new iPhone 15 which we were eligible for upgrade we…read morejust had to pay off our other phones. The young lady who helped us said it would be better if we did our phone transfer in the store and it would be faster. Fast-forward three hours of her yelling at us because she couldn't figure out how to do it and the transfer said it was complete and none of our apps worked, and our Sim cards didn't work. Nothing worked and she yelled at us and said oh, it's not our fault it's corporate fault you know I know you guys are just being impatient. We've been there for three hours with our 10-year-old, who managed to hijack their TV and watch the entire home alone movie plus another documentary and the phones were still not working and so we ended up taking our old phones back getting our old Sim cards and walking out. Just furious I would never ever ever go back to the store again. The manager and her three coworkers were sitting at one table while we were at that point the only people in the store and they were completely ignoring us and we were there for three hours and 27 minutes. total waste of time do not go here. If I was the owner of this franchise I would fire every single one of them. My husband is a veteran and very patient and never raised his voice at the employee and she just yelled at him for a good 15 minutes because she was incapable of doing her job. If I could give it negative points I would.

My phone was screwed up and the did a factory reset and reloaded the data and done at a very…read morereasonable cost.

For the first time, I recently went to this repair shop for my PS5, and the situation on what was…read moregoing on with it. And just in a few days (3-4) I have received a call from them to come in and watch them test everything and it was fantastic! My PS5 works now! Customer service was also amazing! I do recommend coming here if you need a simple repair for whatever technical issue you have. And the price to just get it repaired was super cheap. I was in shock!

We needed to replace a battery in the Samsung 6, so I bought the battery online, and Staymobile…read morereplaced it for us. Cost was very reasonable and cheaper ($45) than other shops in the area. Hat goes off to Jarvis and his team. Great job, and would definitely recommend them to others.