Kiana was wonderful; I was having a few problems with AT&T just about refusing to let my phone go…read moreso I could switch over to US Cellular. We probably sat there for 1.5 hrs+ going round and round with AT&T and not only was she being super patient but was a lot of fun to talk to, too. Never tried to sell us anything we didn't need, they were super helpful, and we had a good experience at this location!

Absolutely do not do business with these people. They are predatory in their approach to selling…read moretheir products and completely inflexible in dealing with customer issues. Save yourself the trouble and find ANY other cellular provider. The only reason they get even one star is because I can't give them a 0.2 star. Not to mention I literally overheard two of their sales associates discussing some folks who came in to get a product. This is a direct quote "What's their problem?" The reply? "They're old!" Just in case you might wonder how they view clients.

Apple said they couldn't do anything and after two years of my phone being off, Ali saved my phone…read more I didn't think it would ever turn on again. Thank you! I recommend

Despite using an otter box I have managed to shatter the back of my iPhone. I was getting quotes of…read more275 from one company stating the whole housing had to be changed. I walked in talked to him, he showed me the replacement part and I picked it up in 4 hours. No upfront payment till I received and was happy. I have 0 complaints it was so nice and simple.

Do not use their screen replacement services for iPhones…read more We went there on 2/08/2020 to replace the screen on my iPhone SE which with the exception of a cracked screen worked perfectly. Thirty minutes later we picked up my phone with the new screen however the phone kept rebooting when using any app, including making calls. We took the phone back immediately and the technician blamed the case, the battery and finally when he was proven wrong on each matter, he simply said that the phone was old. Additionally he claimed that the vibrator was broken which wasn't before I submitted it to them. Later I found out that the battery wouldn't charge and I wasn't even able to sync as well. Lack of integrity with incompetence makes for the worst customer service . The technician didn't even attempt to fix what he had broken and we were not given a refund. So basically we paid $55.00 to have my phone broken and lose a lot of valuable data.

Beware - they have a no refund policy! I didn't see the sign and bought a $40 case along with a $25…read morewireless charger. With one overnight use, the charger shorted out (or something). I noticed the bottom was really hot and upon further inspection I noticed the plastic on the bottom had melted. It could have caused a fire in my home. The employee refused to refund, offering only store credit. I don't want another dangerous charger and I just bought a new case. I don't want a store credit that I'll never use. I get the no refund on items you decide you don't like. However, I'm disappointed an exception for a defective product could not be made. Employees were nice and helpful with purchase but when trying to return I got the too bad, so sad, it's our policy run around. Depends on what matters to you I guess. I won't be back.

My phone was frozen couldn't open it at all. They found my screen was cracked and fixed it with in…read morean hour. Very friendly and knowledgeable. I was back in business thanks to Gene. Jim Williams

I recently had my phone repaired and I'm extremely satisfied with the service. The repair was fast,…read morereliable, and the customer service was excellent. What's more, the prices were very budget-friendly. Thank you for the great help!

Thank you so much, Ashley Button and Leslie, at the Kay Jewelers in Crabtree Valley Mall. I truly…read moreappreciate your outstanding customer service, patience, and professionalism. You both made my experience enjoyable and stress free, and your guidance helped me feel confident in my purchase. Thank you again for going above and beyond. Your kindness did not go unnoticed! Sani & Rachelle Ibrahim

My husband wanted to upgrade my engagement ring and wedding band for our 5th anniversary. He…read moreoriginally purchased my set from Kay's and he decided to go back again due to the awesome experience he had and the wonderful customer service. He work with a couple of ladies here, he said both were outstanding, went way and beyond to help him decide. He decided on Neil Lane again. The original set he purchased was a Neal Lane brand and we both highly recommend looking his rings. The are very unique and well designed! The set he picked out was beyond gorgeous!! When you see it it's like "BAM" "WOW". He decided on a pear shape diamond with gorgeous diamonds around it. The wedding band he picked out was beyond gorgeous and complimented the engagement ring so nicely! This set is so unique and I am sure this set is few and far between as seeing on it others. Love, Love this set!!!!He said his service was awesome, from start to end and those two ladies went wayyyy beyond to help him. He said he was in the store around 2 hours. Highly Highly recommend shopping here for your jewelry needs! This place is awesome!!!!! BTW my husband is best!!!!!

NJP No. 8...Ask for BRENDA!! FANTASTIC SALESPERSON!! I went to the store and found some merchandise…read morethat I wanted. BRENDA was courteous, helpful, knowledgeable, polite, personable and willing to see I received a fare price!! I left the store with the items I wanted and will continue to be a patron!!! THANK YOU SO MUCH BRENDA!!! 5 Stars!

This place was a party when I walked in The woman who helped me had this kickass 'girl power'…read more pin, and had the magic hands: she turned on an amp that I was unsure about selling because I wasn't sure it was working! She also told me about this underground guitar brand that's so sexy, and I dropped off a really unique one-of-kind Squier purple bass and sunburst yellow Epiphone guitar (because I needed money in a jiffy to buy this awesome business program, Ecom Babes started by a girl from Swampscott, Massachusetts )

We are all entitled to our own opinions right? Well here's mine:…read more Parking: 4 Location: 4 Decor/ambiance: 4 Customer Service: 4 Visited this location to search for a second phone. I had intentions of getting it for my dad. Cricket has some amazing plans and they are all super cheap. The parking and location is ok. It was a decent drive for me across town but no worries. The service was good. Nothing out of the norm for a cellular device store. Stocked shelves and fast service

Mr. Ryan is an honest, intelligent and hard working American that speaks clear and fluent English…read more This is important to me, I am older myself and I have moderate hearing loss. I hightly recommend his services. Edward Fey

Bill Ryan from American Mobility was able to install a Stannah stairlift for us on very short…read morenotice. Quality product, expert installation, and reasonable price. Bill basically did exactly what he said he would. Highly recommended.