Went in today and dealt with a capable and on the ball young man named David Mangiardi. Important…read moreto name salespeople who give exemplary customer service. I have used prepaid for years and I wanted to continue but they had limited viable options for prepaid, so I said to heck with it and got myself a brand new iPhone 11 with all the options. David could not have been more knowledgeable or helpful. Got me squared away in about a half hour, went through new numbers manually for me to find me the best possible line for my needs (I wanted a 310 or 503 number, Portland or L.A., but ended up settling for a local one) and most importantly he got me the price I wanted. I'm impressed that AT&T is hiring smart and effective salespeople. They used to seem disinterested. 4/5 and will be a long term customer.

I had two phones upgraded at this store and both were supposed to have promotions applied, but…read moreneither were applied to my phone bill. I went back to the store later and the manager said it was because my phone was on a grandfathered plan that wasn't eligible, but I was never made aware of it by the sales associates. The manager at the store has absolutely no authority to make things right even though the sales associate admitted that it was his first month and he was poorly trained on the promotion and didn't know until a month later that the promotion would only be applied to new plans. I appreciated the accountability of the sales associate who admitted his part in the issue which is why I gave the store more than one star. I was not impressed with how the manager handled the issue. I know he didn't have authority, but when you are in customer service you hear out the issue and you give empathy. In an ideal world you get on a phone and make it right. Which is what I had to do - 5+ hours later on hold with AT&T support (Note: This is something the manager could have done himself with me in the store) and I finally got it settled. I'm generally happy with the cell phone service itself and the plan, but the customer service and hoops almost made me switch carriers - which is still a possibility going forward. Like another reviewer all the blame isn't on the store - a lot of it had to do with corporate - and maybe it wasn't the manager's best day, but all in all I wasn't impressed.

Received prompt and capable service from Tyler at the Ashland store today. Helpful to have this…read morelocal resource. After an initial complication with a purchase that customer service was unable to fix, we got the help we needed in store.

Five stars is not enough to communicate the outstanding service provided by Tyler and Tammy at the…read moreVerizon store in Ashland. I have never left a review anywhere, but felt compelled to comment on the stellar service that I received there. They are kind, patient and knowledgeable. They went above and beyond to give me the best possible deal and spent so much time getting me set up and ready to go. I never felt rushed, despite the fact that there were other customers waiting. On the contrary, I felt like their highest priority from the time I entered the store in a panic with a defunct phone until the time that I left with a new working phone. Honestly, you would've thought I was a member of their family, not some stranger who walked in off the street. I cannot recommend this store highly enough.

About a year ago i took my old phone to Mobile Madness to fix, but it was beyond repair because of…read moremultiple issues. So instead of repair, I bought a refurbished Samsung phone from them at a good price and its been working great. However, Samsung switched to Google RCS format without my consent. My phone became full of non-stop spam Trying to text and call out would take several minutes each time to do. I took the phone to Aaron at Mobile madness where where he fixed my phone and restored it back to its previous smooth and spam less operating system. He was very professional, and friendly, in solving this problem quickly. Thank you, Aaron

These guys just saved me $1000 from having to buy a new phone at Verizon by changing out the…read morebattery and doing some cleanup. I love these guys!

I've made many purchases from Connecting Point over the years, and every purchase along the way has…read morebeen handled very professionally! Everyone that I've worked with has been great! I trust their expertise and highly recommend them!

Apple notified me that my iPhone battery needed to be replaced. Chat GPT recommended Connecting…read morePoint. I read their reviews and made an appointment. I'm so glad I did. Jason did the intake with me. He is a very clear, cogent communicator, which put me at ease immediately. He underpromised and over delivered, which I appreciated: He estimated 4-1:2 hours yet I got a call my phone was ready after 1-1/2 hours! AND it was done right, most importantly. Plus, everyone who works there is warm and friendly. Really great service and technical expertise.

From the initial call the service and expertise were extremely knowledgeable. The value was better…read morethen any service provider.

Kinda chaotic atmosphere Made us feel on the fence for a…read morewhile Guess..., ok Good value but insecure through the process