I have had many internet companies over the years and i HAD to get this one when i moved to OK as…read morethe choice was them or ATT and at this point i rather have ATT. This is the worst company i have ever dealt with. At this point as a twitch stream they owe me money. There service is such garbage my messages take minutes to send or don't send at all. They told me its a main line and refuse to fix it. Do not get internet from this company!

I get disconnected often from internet. Big time in the evenings I believe they suffer from…read morebandwidth issues. Unfortunately there isnt another option in Altus, Ok but blue peak will soon be on my side of town may give them a try. I have called customer care and have techs out and they know they have issues and nothing can be done. Swapped equipment....nothing helps.

Do not use this store go to Lawton They liars and thieves I…read morehad insurance on my phone, they lied and said it was canceled and I had already used my upgrade months this was all to sell a phone

TL;DR: There's a T-Mobile across the street; spend your money there instead. You probably spend a…read morelittle more, but you also won't be blatantly lied to as a "sales pitch". I purchased a screen protector for my phone when I got it and started my plan with them, transferring from T-Mobile to save money. At the time of purchase, I was told that it had a lifetime replacement warranty, and that it was a simple bring it in and exchange warranty, no money trading hands, no website to visit, all handled in store (I made very certain of this, and got a very clear affirmation from the sales rep). Come time to replace the protector, I am told that it will be $22, as the warranty only covers half the cost, and they won't stand by what I was told. I would never have spent almost $50 on a cheap tempered glass protector that I could have gotten at Wal-Mart for $20 with a better warranty if not for being told differently. I highly recommend at the very least skipping any accessories in-store and buying them online. I will be replacing this with an OtterBox cover from Amazon for $25 brand new, with a proper lifetime replacement warranty. I have spoken with another customer who made a purchase the same week and got the same lie, and was also told it would be $22 to replace when they came in to warranty. This is absolutely not how retail is done sustainably. Short-term margins do not make for long-term profitability when you can't produce repeat business. T-Mobile, I'll be bringing business back to you guys soon.

I had a great experience from this store especially from Bryce, he'll take care of you and he's a…read moreveteran too!

Well I just got my Internet with resound the tech William Parker very amazing nice respectful…read morepatient accurate explained everything to me and very good at his job thank u William for your service your amazing

Suspended our service for service in February when we had never been late before Jan was paid and…read moreFeb was paid by check on the 1st it just hadn't arrived yet and March was paid at the same time. Moving to Starlink.

Awesome provider timely and efficient fidelity/spark light, had low Mbps but was a simple Fix just…read morea out dated system quick upgrade and boom back to high speed internet amazing tech very knowledgeable answered all my questions and had my service back up and running smoothly Thanks Tech: Douglas

Fidelity...what a lie of a name. Their service for wi fi…read moresucks. Always buffering, sometimes cannot even get the main screen. Have called and service people, while courteous, blame it on Netflix, other channels, or apps, everything but themselves. When none of the TVs work in the house it is not the apps but Fidelity. I cannot say how badly Fidelity is for crap. You can count on them for nothing. Go with the new fiber optics providers if you can. Of course, this is Lawton and so services, restaurants and utilities are never on par with a real city but still you'd think the people that run this town would try their best to have good services and attract decent restaurants and decent utility companies. But they don't give a damn and offer contracts (in citizen's names) for garbage. If I wasn't a long time resident with roots here, just based on services I'd move. if you live here. long enough you just assume this is how life is everywhere. Avoid Fidelity at all costs, they have more excuses for their shoddy services than the US government. I'm embarrassed to host friends when visiting. No wonder our young people flee Lawton after college.

I just wanna brag on x-treme services for a quick minute. I've been with them for years and they do…read morea phenomenal job! Anytime there's an issue with the Internet they can usually walk me through it on the phone quickly, or they send a tech out. Just like today made the phone call around 3 o'clock and the problem is solved by 430. Just always super impressed with their employees, on-site technicians, and every experience I've had. Keep up the good work

Fourth service call on intermittent speed issue. Speed will drop for hours on end to 2-6 Mbps down…read moreand 4-7 Mbps up with ping times hovering in a respectable 21-30 range. Keep in mind I am using the same measurement site as XStream uses. The service guy Christian shows up with a new modem, great, we can try that as a solution. He won't hardly speak to me about the issue I have, acting very put off by being here. So I, suggest that we may need a dedicated line for the modem if this doesn't work. Christian doesn't like that I have a suggestion and says so because he knows his job and I know nothing. Forget the fact he tracked mud across my carpet and kitchen floor, His attitude was plain bad. By the way, I am an Engineer in electronics manufacturing and have been in the industry in many areas for a long long time and I do know a few things about modems and what constitutes a dedicated line. I hope I have no further issues and the new modem fixes the speed drop issue. I only want the service I pay for, nothing more, nothing less. I pay for high speed, I expect it.

The connection is alright and we haven't had any problems with customer service until today…read more The guy who came out was very opinionated. I simply allowed him to fix our wifi and noted his complaints as he uttered them. He advised multiple times that we move and complained about having to come out to our home on a Friday afternoon before Labor Day weekend. He even said that we owed him "a whiskey or something" and said that coming out to our street to help us and our neighbors is the worst. It's really not my problem if he doesn't like his job or enjoy the location of our home. He doesn't have to live here. And from now on, please do us all a favor and send someone else. I'm sure he would be okay with the arrangement as well.

From the owner: Pinnacle Network Solutions was founded for one reason only; to provide fast, reliable on-line…read morecoverage to rural areas that big companies won't serve. No longer do you have to live in the center of town to be connected. We offer high speeds, up to 5mps download, and dependable signal to even the most isolated area. Pinnacle provides custom installation and business services including in-office consultation and installation. We provide service to hundreds of customers in Petrolia, Burkburnett, Archer City, Iowa Park, Lake Arrowhead, Wichita Falls, Olney, Holliday, Nocona, Dean, Electra, Byers, Cashion, City View, Henrietta, Arrowhead Ranch Estates, Newcastle and now even in Vernon. And more locations are being added soon. All of this, at an affordable price...from $49 per month.. Speed...reliability...innovation. Pinnacle Network Solutions provides it all.

I've never been a big phone guy, in fact I waited 9 months to use my upgrade from my 3 year old…read morephone. Now I'm writing this review with the latest model because Coleen helped me out. I couldn't have asked for a better sales rep, she was incredibly informative, made the process easy, and got me all kinds of deals that I didn't know existed. I've been glued to my phone ever since. 10/10 would upgrade here again.

Worst experience ever! On 2/13/26 my husband & I had promotions on our phones to upgrade to the new…read moreiPhone 17 Pro Max w/ $550 off w/ trade-in we went into the store not the 1 in the mall, sells guy named Mike told us he was new. he was very nice. He was getting everything ready. He said let me go get the phones. He went to the back. He came back w/ no phones. said his supervisor said that it had to be done Online. He said why don't you get some lunch order them online select to pick up in store we can have them ready by this afternoon. Y'all can come back & pick them up later this afternoon we did that the only thing is the only option was shipping only . On 2/15/26 we were outside when UPS delivered 1 small box containing the items to return the trade-in Phone just 1. my husband contacted Verizon through the chat & let them know that we both had received text messages saying that our phones had been delivered, but that we did not receive our phones that we only received the 1 box containing the trade-in item. The lady that my husband spoke to said that she would open a ticket that it would take 48 hours on Monday we hadn't heard anything so I reached out to them. They wouldnt speak to me telling me that they would only speak to the account older, which I am a manager on the account, but they would only speak to the account older. My husband works overnights & he was asleep. I explained this to them, & I explained that I was a manager on the account that they could speak to me, but she would not speak to me, so I then had to later. Wake my husband up & tell him this so that he could then try to speak to them through the chat again & they told him that the 1st person had put the ticket on hold. They didn't know why the ticket had been put on hold, but that they had to open a new ticket & it would then take another 48 hours by Wednesday I had enough I called. I had to speak to 3 different people to finally speak to a supervisor all 3 people had to have my husband say I could speak to them. He had to give them permission for me to speak to them, even though I am a manager on there. Finally, I spoke to a supervisor explain the situation explain how long it had been taken. Keep in mind that on Friday the 13th we have paid $259.41 for sales tax & fees for these phones & haven't received nothing & all of the time they kept asking are you sure you didnt receive these phones? No, we didn't receive the phones so she then was trying to re-order the phones, but said because the ticket was attached to the missing phones she was gonna have to have ordering help replace the order. Then the next thing you know after 2 1/2 hours on the phone with her, some guy was on the phone she had been dropped off the phone. Her name was Sheena was the supervisor she had been dropped off the call & was the ordering guy & he had no clue how to get her back on the line & he disconnected the whole line so then I had to call back & finally EJ was able to re-put the order in for the phones without the promotion without the refund so I had to pay $198 for them to re-order the phones so that we could get the phones the next day on Thursday almost a week later in the store in the mall so I called Thursday & ask if the phones were ready some dude answered the phone. I gave him the order number he said yes the phones were ready so we went up there Brandy I know is smiling with greeting us with a big welcoming smile. I tell her we're there to pick up our phones. She said they don't have an order ready for us. She doesn't know why he told us. It just happens. Jaquees comes in about that time & she asked him to assist her in finding out what's going on with our order. I explained to Brandy what all has been going on with this order & how we keep getting 48 hours 48 hours 48 hours 48 hours & here it has been almost a week & we have not gotten our refund from the initial order how I had to pay again last night & now here they're telling us our order is not ready again Jaquees look at the computer &attach to our order says fraud so he gets on the phone to the customer relations whatever & to the fraud department & they don't show any fraud on there. They don't know why it's showing fraud. They can't release the order to us because it's showing fraud on their side so they need the order canceled so they have fraud department transfer him to another lady which this lady says she can't cancel the order. She doesn't have that authorization that it has to come from a higher authority so he then tells her then to please connect him to the supervisor & she sits there argues with him for at least 20 minutes & he tells her six different times please just let me speak to the supervisor you've already told me that you cannot assist me with this issue so please just connect me to your supervisor finally after almost 45 minutes. He finally gets to speak to the supervisor. We then are able to get the refund for the 198 that I paid the night before they are a

I signed up with spectrum on their bundle plan. Internet and mobile. Everything was ok…read moreUNTIL.. I cancelled. First I cancelled the Internet in December 2024. No problem. Then in January 2025 I cancelled the mobile service. PROBLEM. They have charged my credit card EVERY month. I have called the so called customer service to find out why they are billing me for a service that I haven't used since January. All I am told is we will look into it. As of my last credit card bill there is a charge for 39.99 spectrum mobile. Now I have to call my credit card company to dispute the charge. My advice is never give this company your credit card..they will bill you for services you use.

Horrible customer service Outrageous cost for pathetic channel selection Most of the channels are…read moregarbage

Went to switch over 5 lines to cricket and the manager on duty I believe her name was Anyssia, was…read moredown right rude and disrespectful. I will make sure all my family and friends in the surrounding area never comes to this store. Horrible management.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Altus store today.