I've been a loyal customer for some time. I have tried other lots. Just to be turn down but not…read morehere. He tried to work with you and gets you approved. Go see them today and drive away happy.

I was looking to buy a used vehicle and ran into this dealership in Lexington, they have plenty of…read morechoices from SUV's & small vehicles. I found a VW Jetta for a great price and the owner was explaining my different options (in house financing or cash, which is always cheaper) I definitely bought it cash. I will be back for a second car soon!

Excelente consumer service fast , friendly , honest sells staff. I got the right car for the right…read moreprice . They even suggested an insurance company that was 50% cheaper than what I was paying . I couldn't be more pleased Thank you Woods Auto sales

Got a truck from them 6 months later end up putting more money in it then I paid for it. Don't get…read moreno vehicles from this place it's a rip off

I took my vehicle to DSN for evaluation of several lights that had come on in my vehicle. We were…read moretold to bring the vehicle in at 8 am July 14th and they would run diagnostics on the vehicle and let us know the issue. We had already showed them which lights were going on and off along with a speedometer issue, and giving all of the fault codes showing. We were told it would take a few hours and they would let us know. We called at 430pm that day to see what they decided was wrong with the vehicle. We were told that no one had looked at it yet, that it would be the next day instead. On July 15 we were called and told that the issue was sensors. These are the same sensors they had told us a year ago were an issue with a different set of codes and light combination. We had already replaced those sensors. We did not have DSN replace them because they wanted $1300 for parts and labor that we could have done for less than $500. We told them the sensors had already been replaced and that was not the issue. They stated the sensors had gone bad and that they needed to be replaced. We finally agreed to let them replace the sensors, but they then let us know they had to order the parts and it would be at least the 16th before my vehicle would be ready. Late the afternoon of the 16th we received a call to let us know that the sensors had been replaced, but the lights were still coming on. Now they believed the problem to be ABS actuator that needed to be replaced and parts and labor would be at least $1400. They already had us for sensor replacement that had not been needed for $1300. So now they are wanting $2700 to repair the vehicle and they can't guarantee it will be fixed. After much discussion we did finally get them to admit that the sensors had been fine. That one had a lower voltage than usual but that they had not been the problem. However they would not put our original ones back on and that we still owed them for the $1300 unnecessary repair they had already completed. They said they would have to order the other part that was needed and it would be at least 3-5 business days before that part would be received and it was a refurbished part because Nissan no longer makes that part. They were told to put my vehicle back together and I would come and pick it up on Friday morning. On Friday morning I argued again that I should not have to pay for a repair that wasn't necessary, but I wasn't allowed to have my vehicle back until the bill was repaid and they would give me a $150 discount. This discount basically covered the taxes and credit card fees that they pass on to the customer when you pay with your card. I paid the bill so I could have my vehicle back. I did not get the original parts back, I can't even confirm that they actually replaced the sensors that they say they did. I did however order the exact same part that they told me needed to be replaced for $350 and we replaced it ourselves. Magically all the lights are gone, all the codes are cleared and the vehicle is working as it should. So no I would never recommend DSN to anyone. I am out over $1300 for repairs I am not sure they did, can not prove they did, but they did admit were not needed.

After a series of reprehensible experiences at Miracle Nissan of Augusta & Miracle Nissan of North…read moreAugusta, I came to Dick Smith Nissan of Lexington for my 5,000 mile service. The staff were warm, attentive, efficient, and cohesive. Even my after-service follow-up has been consistently helpful and exceptional, and that's coming from someone who grew up around the car business and was previously a service advisor. I am looking forward to returning for my 10,000 mile service in the new year!

So Tuesday I have my BMW checked over at a local shop because if you have been to any dealership,…read moreyou know that machine latte and golf repeats for your viewing pleasure , means your invoice is going to be in the thousands. So apparently there were 36 cars taken in by Philips, and none of the customer service reps were rattled. They sell cars, but no predatory sales people tried to sell me one while I waited for my repair. In fact, they took me early, charged for no unnecessary repairs. I anticipated being stressed and needing an adult beverage at some point but I couldn't have asked for a more perfect experience. Apparently the other 36 people figured out the best place to take their car too...

Nicole, Your…read morestatement and follow-up are inaccurate and do not address the concerns I have regarding the professionalism and quality of service your shop provided. I informed your team that I had replaced the spark plug and coil pack myself. Was it communicated to you that, during my conversation with your staff, we discovered I had actually replaced the wrong side? If so, why didn't your technician verify that first before moving on with additional diagnostics? A thorough diagnostic process should begin by confirming the basics, especially when that information was provided upfront. Additionally, your diagnostic did not identify a faulty fuel injector as the cause of the issue. The person I spoke with on the phone specifically stated that checking the fuel injector would be the next step in the diagnostic process--not that it had already been confirmed as the problem. That directly contradicts what you stated in your response. You also stated that repair shops do not keep replaced parts to show customers. That has not been my experience. Every dealership and independent repair shop that has worked on my vehicles has either offered to show me the replaced parts or kept them available until I picked up the vehicle. It is a common practice for shops that value transparency with their customers. At this point, my concern is not just the repair itself but the inconsistent explanations and lack of accountability throughout this process. Rather than addressing the issues I raised, your response contains inaccuracies and does not reflect the level of professionalism I expect from a repair facility. I see that your name also appears more then it should on the bad reviews for this establishment. Being you're listed as the business manager, I would've thought you'd actually take the time to do your research before posting a response. That is definitely not a good look on your part, and totally not surprised at the asinine response you provided being you're probably the main key to the bad customer service this shop provides.

They were very nice to deal with. I was able to schedule an appointment for the same day. They also…read moreappeared honest in their recommendations and explanations. I would consider them again.

This shop is top tier, honest fair shop they wont rip you off im a single woman have took my cars…read moreto different shops they took advantage of me over priced me and dint fix my vesicle..this shop fair across the board i needed so many parts for my jeep it took a while to fix i dint mimd waiting the waiting are was so clean.i will only take my veicles to them 10/10 will definitely recommend...

Das Autohaus took excellent care of my 2014 VW GTI earlier in 2024. Dropping the car off and…read morepicking it up was simple and painless, and they communicated with me while inspecting the vehicle. I highly recommend them if you have a German car, and I'll definitely continue to be a customer in the future.

Moving from California to Lexington, I thought my Audi's would be deprived of the Custom service i…read morewas used to back home. Lo and behold, i found this place and couldn't be more happier. Other than the programming part, Shad and Allison will be handling all my Audi needs. Shop is clean and organized and they are such a pleasure to deal with. This is the place that will take care of your import!!! Thank you