Really the most basic thing. Why can I not leave the pump inside my car. It keeps on launching…read moreitself out unless I forcefully hold the pump in. Is this some kind of dumbass safety protocol? I don't know about because it just seems like a way to make me not want to spend money.

Seems like a family run spot Friendly smiles…read more No public restroom Shelves are stocked very well and their prices aren't super inflated for profit Good experience overall and all their pumps work unlike a lot of other gas stations Will use them again, thank you

This is a wonderful little gas station, right in the heart of Thousand Oaks. Their gas prices seem…read moreto be lower than the price gougers on Thousand Oaks Boulevard. The additional benefit of this gas station over others is that they have a very reasonably priced car wash on the premises. This makes things convenient, especially in the rainy/winter season, when cars get dirty, and need a quick wash, but don't justify a full service hand car wash.

If I could give zero stars I would. If there's not an issue with the car wash or a rude attendant…read moreor the pump stopping mid cycle, it's the most condescending ppl who work there when you go in if there's any issue. Definitely not going back here. Unreliable and rude

Always a quick and friendly service here. I've gotten my tires patched up and oil change here…read more Andrew from customer service is very helpful!

I have been coming to this Shell gas station for years, for gas, for my tires and even snacks since…read moreI do business with the building next door regularly but after my experience this morning, I will not be returning. I needed to use the restroom before pumping gas and buying items inside. Previously, the staff kept the outdoor restroom locked with a key for customer safety and access. When I asked the cashier, a lady with glasses, she nonchalantly told me it was just open. When I went around, the door was locked. I waited for nearly 10 minutes, checking back multiple times. When I asked her again, she casually told me, "Oh, they're probably sleeping in there." When I pointed out that this is why they should manage access with a key so paying customers can use the facilities safely, she rolled her eyes and rudely told me, "Well, why don't you just go somewhere else then?" Her attitude was incredibly dismissive and hostile. To make matters worse, she then assigned me the wrong pump, forcing me to move my car. When I came back inside to buy a drink, she completely ignored me and scanned my item without a word. Refusing to manage basic safety, enabling people to treat the customer restroom as living space, and telling loyal, paying customers to go elsewhere is unacceptable service. Management needs to address this employee's attitude and restore proper access control to their facilities immediately. Their used to be a very friendly cashier a couple years ago in the mornings but I think she's gone and has been replaced with this new one who I give Zero starts to. The afternoon shift has always been questionable. Weird guy sits in his car and acts strange. Shell needs to hire better and yes that means pay better!

Sheriff's Department Thousand Oaks 2101 E Olsen Rd,…read moreThousand Oaks, CA 91360 Reference: Incident Number 23-86415 Date of Incident: 6 July 2023 9:39 pm Location of Incident: USA Gasoline 1715 E Thousand Oaks Blvd, Thousand Oaks, CA, 91362, Tel.: (805) 496-8045 On 6 July 2023 at approximately 8:30 pm I visited USA Gasoline at 1715 E Thousand Oaks Blvd to replenish the fuel in my vehicle. I have been to that gas station dozen of time over years. Upon arrival, I went to the building to pay cash and the attendant and his patron started changing the door sign from OPEN / CLOSED back and forth within about 2 second intervals. The door was open, so I entered and requested $50.00 of pump gas. Jose took the MONEY and then stalled looking out of the window and fidgeting with items on the countertop. I asked if the station was open for service, and Jose became hostile and threatening. Jose then provided a RECEIPT and continued with his threats. I left the building and went to the gas pump and no gas was dispensed as the pump was subsequently manually disabled by Jose. The pump indicators and fuel price was displayed & illuminated. I went back to the building to inquire about the disabled gas pump. Jose stated to leave the fuel station. The Sheriffs Deputies were called to respond to this incident of theft.1 I did not get the fuel service, and I did not get back my money until arrival of the Sheriffs Deputies at approximately 9:00 pm. Other customer pumps were operational, and Jose did not offer alternate methods of payment such as point-of-purchase cards. This is the second interaction with Jose as the first was his employment at Jiffy Lube at 2905 E Thousand Oaks Blvd, Thousand Oaks, CA 91362. On 28 April, 2023 he refused service bypassing me to another customer and I had to get service from another technician. The customer stated "I believe this gentleman was ahead of me", but that did not deter Jose from refusing service.2 1 Penal Code § 484(a) PC sets forth the California crime of "petty theft", which is defined as wrongfully taking or stealing someone else's property when the value of the property is $950.00 or less. Up to 6 months in county jail. 2 The Unruh Civil Rights Act (California Civil Code Section 51) provides protection from discrimination by all business establishments in California, including housing and public accommodations, because of age, ancestry, color, disability, national origin, race, religion, sex and sexual orientation. On a side note, although it was dusk with reduced visibility I notice Jose red truck has tires that protrude the vehicle frame (not confirmed by inspection).3 3 When you're driving in California, you have to abide by regulations that limit how far your tires can stick out from the vehicle. These limits are set to avoid accidents and protect you and other drivers. The maximum allowable tire width is 4 inches, and the maximum allowable tire height is 2 inches. This is determined by measuring the distance from the center of the tread to the edge of the tire. If your tires are more than two inches from the wheel well and you have less than four inches of remaining width on each side, you will be required to replace them.

This location used to be an ARCO. I noticed they moved to a fancier location further East on T.O…read more Blvd. I'd forgotten that this was now USA Gasoline on T.O. Blvd. at Erbes. They freshened up the convenience store with an exterior paint job, but the overall property is not the most scenic in town. Very utilitarian, with the added "feature" of several bags of trash on the ground in front of the shop. The pumps have various bells and whistles, but don't collect cash like the pay stations at ARCO. Have to pay inside, but you can receive the receipt right from the pump. Be careful if you exit onto Erbes, as cars can come whipping around the corner off T.O. and there's not a lot of distance to spare. Prices are lower than the national brands, but not the lowest in the area.

BEWARE! Faulty Pumps! Overflow!!!! Scam Artist!…read more What a horrible experience purchasing gas here. Around 8:30 PM at PUMP # 1, their pump did not disengage when my tank was full. It spilled all over my new car and the floor. I told the night attendant, Sy (Nick) and he immediately apologized, offering me some napkins. I am always grateful for an apology, but in this case napkins, would only scratch my car. He then offered a bucket of water. I asked for a water hose. I drove around to the other side of the building, where there was a taped together, poor excuse for a hose. It sprayed water everywhere from at least three holes, before it even reached the official opening. God forbid there was a fire. I asked Sy (Nick) to close down and block off PUMP # 1, so this horrible disaster doesn't happen to anyone else. He assured me he would. Instead he went inside the store to refill their drinks. The next day I went to speak with the manager, Sal. He works from about 6 AM - 3 PM. PUMP # 1 was wide open and never closed off. Sal yelled at me and was extremely rude. He assured me that nothing was wrong with PUMP # 1. He even had the audacity to pour water on the floor by the pump to try to convince me that less than a gallon had spilled. He offered me $5 for my trouble. Sal is a scam artist. 2861 N Moorpark Rd, gas station is set up with faulty pumps to rob you of your hard-earned money. They do not automatically disengage. They spill fuel on your car. Sal doesn't care about his customers and thinks he is above the law. Beware of this gas station and especially the owner Sal. He is too cheap to care and throws up racist arm gestures when he is done yelling at you. I know my truth, Sal. My tank was not completely empty. More than a gallon spilled all over my car and your floor. I had to wash my car of the fuel at 9 PM to avoid damaging the paint, if left overnight. With your overpriced, Premium Fuel at $6.30 a gallon, your pathetic offer of $5 for my trouble, just goes to show you have no consideration for your customers. You are a rip-off. You should be banned from doing business in the United States. This is no way to treat a paying customer, let alone, a human being. You should be ashamed of yourself Sal.

My credit card information was stolen here…read more How do I know? Because it was the first time I used it and the only place I had used it at. My old card expired and I had just received a new one. It still had the sticker on it and had a new number. We were getting gas and I ran inside to grab us water bottles; swiped my card at the counter. By the next day, almost $2000 had been spent on that card. The only charges made on the card were for the gas station... and then all the fraud charges. Doesn't take a brain surgeon to figure out what happened. I called this location to let them know what happened, even though I'm pretty sure someone who works there must be involved since I scanned my card INSIDE of the business, but the guy told me to call corporate and hung up on me. Great customer service. I literally own a business right next door and have told everyone what happened. But it seems everyone in the neighborhood already knows not to go there.

It's the only touch-less car wash in the area and it works so 5 stars. The typical gas station car…read morewash uses dirty towels which are bad for paint.

Buyer beware this gas station rips you off!!…read more Sunday June 2nd I used the vacuum and the suction was not working. I went inside for a refund and there was a customer complaining he was overcharged for gas. He was showing the attendant his phone and his banking app with a $22 charge and a $28 charge right after it. I got my refund, vacuumed my car and went thru the carwash. I paid $8 for the middle car wash by swiping my Venmo debit card at the carwash kiosk (by the way the dryer shuts off with 20 seconds of time still left) On my way home I checked my Venmo account and was charged $50.00 see photo. Drove back and the attendant had no explanation and of course there is no manager there. The attendant was trying to blame it on the gas pump um no I have an electric car I do not use gas! I have to wait until tomorrow for the manager to call me. Meanwhile the funds are not available in my Venmo account. Go there at your own risk and if you do, check your receipt or pay cash. 2 sketchy unauthorized transactions from this gas station within 15 minutes of each other!

The man I've seen working there for a couple decades or so (maybe owner, maybe manager, Idk) is…read morevery nice & I've always liked him. However, the man working 7/27/25 in the afternoon is very CONDESCENDING. I've been a local resident for the better part of over 5 decades & I'll never go back again.

The service here sucks.. the workers are rude!!! Theres a lady with a really thick accent who has…read moresuch a bad attitude and the other male who i think is the owner has a nasty attitude as well. Im starting to think its racially motivated because I've heard them greet and talked to all the other people in this neighborhood but as soon as I come in, they don't even say hello or ask me how's my day they don't say thank you for your purchase. There's no sense of customer service here. This gas station is horrible! Not to mention the bathroom is always dirty. There's no soap they barely have any toilet paper!!! if I could leave zero stars I would

I can't stress how inconvenient/convenient. This location is. Although this is the closest gas…read morestation to me it is always a pain to get gas here. There's always a bottleneck and you wind up having to circle as it's always busy. I've also had plenty of issues in which, after using the credit card Swiper here suddenly I wind up having fraud on my credit cards, despite not using the cards elsewhere. This location doesn't do deals on their beverages if you're running in for a quick soda, energy, drink, or whatever as well. My recent visit I tried to input my Vons number number and the price was lowered. However, after swiping my card, selecting a grade and pulling out the pump and about to issue gas, the pump requested I talked to the cashier. When I notified the cashier issue, he wouldn't help me inside and insisted me using the pump. When I tried to demonstrate what I wanted to do, he was very persistent and would not allow me to enter the rewards. When I asked, I wanted to use my rewards points, the clerk was adamant. That's not how it's gonna work. To me that's the final nail on the coffin. I don't want to go to a gas station where I have more issues than anything else. Plenty of other nearby gas stations if you're not able to go to Costco when you need to do a quick gas fill up

Only pump Chevron wherever I go. Stopped in to fill my car tank. Great friendly service . This…read moreChevron is pretty clean . Lots of snacks to purchase inside. Filled my hybrid with 60 bucks. Typically lasts me a month or so . I notice that when I use cheaper gas ... I run out of gas fast , so I don't . They have an app to earn points which I always forget to download!

My heartfelt appreciation for Mr. Bao Tang expertly fixing my car for smog repair. In no time he…read morefigured out a few problems that 2 other places could not find in a timely manner. My car is very old, so a lot of places can not fix it. Very honest and gave me a good price for fixing everything. This definitely will be my go-to place for smog and repairs. Thank you very much Mr. Bao Tang Jan

Cheap gas, clean store, good selection of everything you will need. Love stopping here.read more