This is a great location and if you do not need help from staff it's great to drop mail off ONLY…read more Last Friday, I had a one of the worst customer service experiences. I submitted a complaint on the post website it was so disrespectful. The manager named himself and then would not listen to my side/perspective on their tape rule. He interrupted me, walked away and even said "I'm done talking" after interrupting me for the last time because I addressed it. The supervisor has called and apologized to address the matters. I appreciate them acknowledging their wrongs. Unfortunately, this will not be my first post office choice anymore, even though it is the closest to my home. For some reason, whenever I need staff help I have found the experiences to be rather uncomfortable due to poor customer service. Like another postman said, "there's just a certain way to go about things" I understood I was wrong and they have this tape policy but I will not allow poor (rude) customer service to go unnoticed as a person that has worked in the customer service industry. The golden rule needs to be in every office, treat others how you want to be treated. This is a great post for DROP OFF ONLY and I did get my passport here so they do get the job done but are friendly...maybe

Horrible customer service ..if you don't like your job then quit. I tried to ship and item for 44…read moreand was using a 100 bill. I was told we have no change huh..you can't break a 100 bill. All three employees were rude to customers and bad attitudes. Do yourself a favor and go to the Murrieta location they are great..

Amazing service Kelly was very helpful and she help me figure out the best way to return my Amazon…read morepackage it was five jeans and I have to send it back individually , so we was very patient , thank you .

Rude old white ladies who are more concerned with their conversations then helping out customers…read moreproperly and no kindness or welcome too bad this is one of the only ups around town

I have had a biz and a personal box here for about 7 years. I'm telling you, you could not ask for…read morea nicer couple, the owners. They are a dynamic duo, so kind, easy going and with excellent, caring service. Support small business!

I use Dandy all the time to ship things for my small business…read more Randy is always so helpful in making sure he understands your shipping needs and delivery expectations. He always does his best to get you the best price possible while ensuring your packages are delivered by the date requested.

There are not too many waits at this location and good service. It's also very spacious parking…read morewise.

Last few times I went here they were not as nice. Not rude, just no welcoming and no smiles. I gave…read morethem a few chances to see if they were just having a bad day. Nope. So I go somewhere else now. Too bad. A smile and welcome are so easy. It's honestly mandatory if you are dealing with the public. Oh well. .

Love this place and the staff! Great pricing and always…read morehelpful! Skip the post office come here instead. They even give military discounts!

We prepaid for 2 signs for our small business almost $5000 and they only delivered one. It was in…read morethe wrong color and crooked. They kept promising they would come fix it and deliver the second sign and never did. They basically stole $5000 from us.. WILL NEVER do business with them. Very shady dishonest owner. Kept promising to show up and never did I asked for a refund and he offered me $300 back from $5000 when I received nothing but an incorrect sign. Then he just ghosted me after I waited over a year for him to show up month after month promising he would. Thief! Absolutely disgusting human.

Shoutout to the UPS team on Grape St in Lake Elsinore for consistently great service dropping off…read morepackages. Tracy deserves special recognition for handling long lines before opening with such a positive attitude, especially in the early morning rush. With Amazon Fresh and Staples closed nearby, they've really stepped up to support the increased demand. Truly appreciated!

I will add more onto my review since their "Business Customer Service" replied to my review-…read more The owner told me "you can go home," after I questioned why they were trying to charge me $4 for a 4 inch piece of tape for the top of my box. I had my credit card in hand, ready to pay for my $3 printed shipping label, as I always do. "Please know that our pricing is based on the high-quality materials, expert labor." - Yeah, "expert labor" is really needed to slap a piece of "high quality" tape on the top of my box. I'm not even paying with my own money, but off principle alone, I'm driving 10 minutes to the next UPS where they don't try to nickel and dime every customer that walks in. I've been to a UPS in several different states, and all happily taped the top of my box with no questions asked.

The PostalAnnex at California Oaks (Murrieta, No. 92563)…read more Murrieta, California. The wide avenues of Riverside County stretch beneath a relentless sun, where strip malls rise like modest caravanserais along the trail. Tucked into one such outpost at 40960 California Oaks Road lies PostalAnnex--a quiet emporium of shipping, printing, and the unexpected. You arrive expecting the usual postal rites: boxes, tape, the faint scent of cardboard. What you discover instead is a pleasant revelation--this unassuming annex offers LiveScan fingerprinting, a service as rare in these parts as a cool breeze in July. Convenient? Exceedingly so. Mere minutes from the highway, sparing one the pilgrimage to distant county offices or sterile government halls. The gentleman behind the counter greets you with genuine courtesy--no hurried sighs, no veiled impatience. Friendly, efficient, almost disarmingly so. The process unfolds with expeditionary grace: forms completed, fingers rolled across the glass platen, digital ghosts captured and dispatched to whatever bureaucracy awaits them. The entire affair? A brisk twelve to fifteen minutes--swift enough to feel like a minor detour on a grand journey. The store itself brims with character: shelves laden with knickknacks, gadgets, greeting cards, and the sort of eclectic inventory that invites browsing. A touch of organized chaos, the mark of a true general store reborn for the modern age. One small quibble--the scanning platen bears the faint fingerprints of previous travelers, a light film that speaks of steady use rather than neglect. Nothing, however, that a quick mist of Purell cannot remedy (bring your own, or politely request; either suffices). Service requested: LiveScan fingerprinting. Quality: swift and personable. Value: exceptional, given the rarity and proximity. In a landscape where such services are often distant or dour, this PostalAnnex stands as a welcome surprise--an oasis of convenience and cordiality. One leaves with clean records (eventually) and a lighter step. Yes. Most certainly.

Every time I go here to mail things staff is always friendly and ready to help me! Location has…read morebeen clean and welcoming ! I recommend this place if you need to mail something !

Love this place, ladies are super nice and helpful. I'm not sure why the bad reviews, its not a…read moreactual post office or ups store. Its an idependant shipping store that uses their own supplies so why wouldn't you have to pay for labels and supplies used?

Whenever I have to mail something, I don't usually have to…read morego far thanks to Postal Plus in Lake Elsinore Ca. It's really close to my house and I can pretty much mail anything from there. The staff are always really friendly too!

Sheila and Yvonne are typically the young ladies that always greet me with a smile and superb…read morecustomer service! This is my go to for ALL shipping and return needs! Thank You ladies for all your hardwork, dedication, but more importantly your work ethic. I commend this location on providing phenomenal service to their customers at all times! Thank You Postal Annex-Mission Trail

If you have online returns DO NOT GO HERE! They charge you for labels and don't tell you. I had…read moreno money and 100% of the time don't need it when I do a FREE FedEx return and she was just going to throw the labels away anyway but wouldn't allow me to return with out charging me! She should have let me know as she knew I had never been there before. BAD CUSTOMER SERVICE. Thank God I had the $10 on one of my cards (after 3 others were declined) I am NOT happy

I've been using this post office to drop off packages for my business. The location is very…read moreconvenient. The staff is always friendly and helpful.

May 1 4:30 pm Absolutely abysmal customer service. Stood in…read morea long queue of like 20 people, for about 20 minutes. When I got up to the front the lady took a look at my package, which was already packaged up, not shoddily, it was packaged well.. well, she took it and looked it over and told me that the tape I used (duct tape) was not permitted. I've been to countless usps locations and never encountered this issue before. Malicious compliance maybe, or something else? Who in their right mind would be so up their own to demand I purchase new tape from usps and repackage my item in person, when it was already solidly packed and ready to go, is just SUCH. Karen move, I couldn't believe it.!