This is a fantastic UPS store. Top notch service and the nicest staff you have ever met. We are…read morein Canada and often have to purchase things in the US that we can't get at home. We can always trust that everything is ready and waiting for us when we come across to pick things up. Five stars all the way.

Quick, helpful, and friendly people. No problem you may have that they can't help with or explain…read more They are pros at Amazon returns and international packages.

These folks are Awesome. I got stuck in Alexandria Bay because the Canadian border doesn't…read moreunderstand that the importing vehicle program is a total scam (I worked for it, I know), so I couldn't drive my car up. I called around, found A Bay storage, and they offered to store my car for $30 a month. $30 A MONTH!! Unreal!! So I went, dropped it off, and waited for my uncle to pick me up. HE FORGOT HIS PASSPORT, so he couldn't cross the border to get me. Diane had one of her sons drive me TO the border, where I walked across, with all my crap. These folks are the salt of the earth, they have a fitness centre that I imagine must be great too (same location)

Awesome service from a great family! Great prices and always willing to help you out in any way…read morethey can.

Rented a U-Haul. Owner super friendly and accommodating. Had the trailer we needed. Hooked to our…read morevehicle and made sure we had everything

We used the uhaul company to move to Alexandria Bay, NY from Houston, TX. In Houston, our vehicle…read morewas attached to the 5'x8' trailer we had rented by the staff. When we arrived at Thousand Islands Auto to return the uhaul trailer we had used, at approx. 2:30pm, we were told by the Owner/Manager that we needed to disconnect the the trailer ourselves and manually put the trailer away with the other uhaul trailers on his property ourselves. This took us approx 30-35 minutes to fully disconnect the electrical system and chains that the staff had connected the trailer with, we had no idea how to do this because we hadn't been where the staff was in Houston when it was connected. The vehicle was due back that day at 2:45 pm. By the time we came back in (just after 3pm), the Owner told us that we were now late and would have to pay for an additional day. We said we were there on time and couldn't understand being charged an entire day for a trailer that was by his standards "15 minutes late" and not even being rented. We fully understand protocol but this was ludicrous. He then said we could get clearance if we spoke with the Houston, TX property and after they confirmed that it was not their policy to charge for an additional day due to our situation, the owner then declared that they were privately owned and that he physically could not remove the charge. He refused to be calm or use any sort of a peaceful or professional demeanor with us and was very aggressive and at one point laughing in my husband's face when we said we had to get out of there because my husband's father was in ICU like we had made up some lie or guilt trip for him. Incredibly rude and carries a Better Business Bureau sticker on his business, unfortunately he is not current on that and should remove the sticker as he does not have the privilege of such an esteemed position with his business. Look it up if you don't believe me. We were charged $30 for the additional day on a vehicle we did not use for an additional day and were even given an okay from the company that originally wrote up the paperwork NOT to be charged. Even if the man HAD to charge us (which he didn't because our vehicle WAS there on time) he could have had a better professional demeanor for customers. We have every receipt and all the paperwork. For $30 this individual earned lots of free publicity. NEGATIVE publicity. This is a very friendly mom and pop community and does not need outsider fat cats trying to cash in on the area's reputation and legacy by scamming people.

Awesome place! Great fast and prompt service. Pleasant employees treated me amazing. Value was top…read morenotch

The Kanata team assisted with moving some quite heavy/difficult-to-get at pieces of furniture. They…read moreoffered excellent value, and worked efficiently, putting in a huge amount of effort and providing great service! I will definitely call on them again.

Porter Refrigeration used to be a great company. Unfortunately Larry retired and since then they…read morehave gone downhill. Unreliable and unprofessional.

Do not hire these guys. Our heating was working but I figured it needed some maintenance because…read morethe fan was making a noise every time it started - once running it was working though. Porters guys came and told us we needed a new motor - took it apart, couldn't get it working again, couldn't find a new one, then ghosted us - left us high and dry without heat in the middle of December and sub-zero temperatures. So unprofessional .... who does that to another person?? After a week with no heat and realizing Porter was lying and had no intention of helping us, we managed to find someone to rescue us. Porters had done work for us a few years back and were great. Hence the reason for calling them this time ..... but Larry and his son no longer run the business....it has the same name but is NOT Porter! Justin had no right attempting to run this business under the Porter name.