These folks are Awesome. I got stuck in Alexandria Bay because the Canadian border doesn't…read moreunderstand that the importing vehicle program is a total scam (I worked for it, I know), so I couldn't drive my car up. I called around, found A Bay storage, and they offered to store my car for $30 a month. $30 A MONTH!! Unreal!! So I went, dropped it off, and waited for my uncle to pick me up. HE FORGOT HIS PASSPORT, so he couldn't cross the border to get me. Diane had one of her sons drive me TO the border, where I walked across, with all my crap. These folks are the salt of the earth, they have a fitness centre that I imagine must be great too (same location)

Awesome service from a great family! Great prices and always willing to help you out in any way…read morethey can.

Rented a U-Haul. Owner super friendly and accommodating. Had the trailer we needed. Hooked to our…read morevehicle and made sure we had everything

We used the uhaul company to move to Alexandria Bay, NY from Houston, TX. In Houston, our vehicle…read morewas attached to the 5'x8' trailer we had rented by the staff. When we arrived at Thousand Islands Auto to return the uhaul trailer we had used, at approx. 2:30pm, we were told by the Owner/Manager that we needed to disconnect the the trailer ourselves and manually put the trailer away with the other uhaul trailers on his property ourselves. This took us approx 30-35 minutes to fully disconnect the electrical system and chains that the staff had connected the trailer with, we had no idea how to do this because we hadn't been where the staff was in Houston when it was connected. The vehicle was due back that day at 2:45 pm. By the time we came back in (just after 3pm), the Owner told us that we were now late and would have to pay for an additional day. We said we were there on time and couldn't understand being charged an entire day for a trailer that was by his standards "15 minutes late" and not even being rented. We fully understand protocol but this was ludicrous. He then said we could get clearance if we spoke with the Houston, TX property and after they confirmed that it was not their policy to charge for an additional day due to our situation, the owner then declared that they were privately owned and that he physically could not remove the charge. He refused to be calm or use any sort of a peaceful or professional demeanor with us and was very aggressive and at one point laughing in my husband's face when we said we had to get out of there because my husband's father was in ICU like we had made up some lie or guilt trip for him. Incredibly rude and carries a Better Business Bureau sticker on his business, unfortunately he is not current on that and should remove the sticker as he does not have the privilege of such an esteemed position with his business. Look it up if you don't believe me. We were charged $30 for the additional day on a vehicle we did not use for an additional day and were even given an okay from the company that originally wrote up the paperwork NOT to be charged. Even if the man HAD to charge us (which he didn't because our vehicle WAS there on time) he could have had a better professional demeanor for customers. We have every receipt and all the paperwork. For $30 this individual earned lots of free publicity. NEGATIVE publicity. This is a very friendly mom and pop community and does not need outsider fat cats trying to cash in on the area's reputation and legacy by scamming people.

The good: excellent service! Accepts non-USPS deliveries (e.g., accepts UPS and FedEx)! The bad: No…read morelonger provides recycling or trash receptacles except at the counter (i.e., you can throw away your used packing materials only during counter hours).

The two one-star ratings were given by a) a person who is referring to another post office as there…read moreis no male staff member on Wellesley Island and seems to be referring to Claton, N.Y. and b) a person who has a beef that has nothing to do with the Wellesley Island office. Like Julie T. has said, the staff at the Wellesley Island office is fantastic! Friendly, helpful, and I also get greeted by name! I could no ask for anything more.

So it pains me to have to leave a one star rating for this business but it warrants it…read more I was doing an Amazon return, which I provided a box, and the one issue I had is I wasn't able to print label. This UPS store charges $1.29 to print the label. I had no problem with this as I have paid in the past. The only difference this time was the two workers weren't the regulars and when my tap to pay wouldn't work with their system they said you need the physical card. I showed them the money was in my account that matched the debit card on file with tap to pay. The last time this happen the worker was nice to take tne $1.29 out of his pocket. This is not common now days but he held me to the honor system that I would bring him in a 20 ounce Pepsi which was fair enough. In this case I went the same day and got the beverage, and left the beverage with the owner of this location for the employee. I also gave tne employee a compliment to the owner for going above and beyond the scope of his employment. In closing it sicken me that they could have taken down my card information, and my driver license number and contact number in the event I didn't come back to pay. Just think Amazon only uses UPS for returns, and the UPS store is the only place in town to connect the return so you have to come back. I now have to make the arrangement with Amazon to get the package picked up at my house.

We have been using this US location for years for cross border shopping and we have always had…read moreexcellent customer service.