I am a senior and had purchased a mountain bike at a big retail store and not a proper cycle shop…read moretwo years ago. It was okay, but parts seemed to wear too early. Bit by bit as things broke or wore out I brought my bike into Frontenac Cycle for repairs. All parts that were replacing the worn out original parts were a definite upgrade in quality. As of this review my pedals, sealed cartridge bearings, freewheel, handle bars, ergo grips and thumb shifters have all been upgraded and the cost did not break the bank. I have been very impressed with the professional knowledgeable staff and hope to have a long enjoyable cycling relationship with Frontenac Cycle. It's nice to know these days where you can go for great service at a very good price . p.s. my bike now is nothing like it was when I bought it new,it is so much better.

Awesome service! I…read morebrought my NORCO in for a quick tune up as the weather is getting colder and I want to continue riding my bicycle into the winter. The guy that dealt with me was really friendly, and assured me that they'd have things tuned up and ready to get back on the road by the next afternoon. Excellent. When I arrived back to pick it up, they almost let me leave without paying, which was a funny moment, but after things were settled up, I was able to see that they did a great job servicing my ride. I'll be coming back in future for sure. There is also a good selection of gear and accessories, so if you are looking for fenders, racks, gloves, locks, or lights, they likely have something to meet your needs.

Absolutely love this business! To the point where I make an annual visit from Toronto to select…read moreitems for my spring-summer wardrobe. Many Canadian items and always stylish. Staff are knowledgeable regarding the stock and are so helpful when I'm trying to find a match to an item. Together with its sister store Fancy That this business is a real gem in Kingston.

I know it is always easy to criticize customer service, but rarely do people take the time to…read morecompliment it. Our experience was somewhat unique and the crew at Kingston MM: Jake, JoAnne, Chris & Matthew bent over backwards to accommodate me. Our mother is quite ill and needed a better mattress for spending long hours in bed. After pitching me the perfect choice it came to the attention of a new employee that they in fact did not have it in stock, lesson learned I suspect. When someone needs something yesterday, don't sell them something that can't be here till next week. Instead of sending me off empty handed we settled on a compromise hoping it would work. It did not. I contacted them, they got it sent from Ottawa and the exchange took place. We live on an island, getting on and off, timing when Mom would not be in the bed, would be almost impossible. The solution bring the replacement back to the house, do the switch when she was up in the wheelchair, and change them out then. This is not the store policy, and frankly should not be, but our situation required some compassionate compromise and it was delivered in spades. Since Covid, the whole service industry has been thrown in a tail spin. Staff shortages, lack of experience, the list goes on. The end result has been overall poor customer service everywhere, with the expectation that we the customer pay more for it and accept it. For us, in a time when good old customer service was needed, we got it! I can't thank the team at Kingston Mattress Mart enough. It has not been an easy 6 weeks and it won't get easier, but at least we know that Mom can sleep comfortably. Thanks again for your efforts.

I purchased a mattress and bedframe for our guestroom from the Kingston store. The sales person…read morewas very helpful, asking us several questions so that he can better understand our needs. He then suggested several options at various price ranges. Our only disappointment was with the delivery. The driver was rude and appeared to be in a rush, resulting in damage to our mattress. Once I brought this to the attention of the store manager the problem was immediately rectified, and the mattress was exchanged. The manager and new delivery team were amazing to work with. I would highly recommend Mattress Mart as they have a wide selection of great quality merchandise, with great sales & after-sales personnel.

Called Vicky's appliance - Rick the technician arrived. Fast, dependable and I would highly…read morerecommend.

After leaving a message with them they called me on a Sunday morning,which I thought wow , thats…read moregreat. I drove to their place Sunday and met Andre , they did not have the part I needed but to meet me on a Sunday and do their best to help ,PRICELESS ! Thanks Andre and Rick ,I will highly recommend them and put their business card up at my place of business .

Most expensive zipper I've ever had done, and it's a cheap zipper which is already having problems…read moreafter only a few weeks. Ridiculous cost may have been because they took it upon themselves to have my coat dry cleaned without my permission - I've washed it over a dozen times trying to get the stink out, but those chemicals are hardcore and almost impossible to remove, so now I get sick every time I wear it... guess my six hundred and something dollar parka is ruined now, and I can't replace it with my pension budget. Worst part is that they bit my head off and shouted excuses at me instead of apologizing. Oh, and they did not return my really nice leather zipper-pull.

I have been a customer for over 10 years and have had only one minor problem (due to my poor…read morecommunication) that they immediately corrected. I have always found them amazing at what they can do with a sewing machine. Many times I have walked in with a problem, zippers, pants hemmed, invisible mending, new elastic collars and wrist bands and they have offered me excellent solutions. I highly recommend this hard working sewing business.

The owner is great! The product is great! The store is clean, and decently decorated. The staff is…read morehit or miss. They range from the extremely helpful to the offensive. Sadly that is what drops this otherwise splendid review to merely adequate. When a manager infers that your child is a liar, and that "it's not her profit margins" the someone needs to remind the hired help that if not for the customers, there would be no work for her therefore not pay.... Wait what was that about her profits? Never the less just watch who you deal with at that outlet. The owners was fantastic. Thanks Mr. Laird.

Super helpful during our very long shopping trip there. Peter who worked there on 07/23/19 was…read moreabsolutely amazing. He helped us find every pair of shoes we asked for and was very accommodating. Great shopping experience!

Consigning your items here is often difficult. I've heard…read moreseveral complaints. Better vibes from the backroom could go a long way... Friendly customer service is VITAL to business success in Kingston. However --it does have nice selection and pleasant floor staff.

One of the only consignment stores in Kingston. I've found a few great deals here over the years,…read moremy favourite one being a Marc Jacobs tote bag for $20.00! However, this isn't one of those stores where you leave with a huge haul every single time (like Value Village or Talize). They have a smaller selection and prices are a bit higher, so I tend to be picker when selecting items to buy here. The store is fairly well laid out, and I appreciate that the clothing is color coded (Talize does this as well, but Value Village does not). I also like that the price of the item decreases the longer it's on the sales floor, which is unique. I often think of consigning here, but to be honest after reading the rules on the website, it seems like it would be a bit of a hassle. For example, it says that they don't accept items over 2 years old. How on earth can they tell (besides the item being in poor condition)? One time when I inquired about consigning, they told me about all the "cheaper" brands that they don't accept...yet every time I go in, I see those brands! It's also strange that on the website it says that Danier is one of their best selling brands, yet they say they don't accept leather coats (yes I understand Danier doesn't JUST have leather jackets, but you get where I'm coming from). Also, this might just be me, but I wish the change rooms had actual doors and not just curtains. I don't know how many times a lady has just waltzed right into my change room while I'm changing! No etiquette it seems. All in all, a few minor inconveniences, but it's a store I will continue to visit once every couple of months to see what's new.