Trailhead is one of the BEST Kingston businesses on Princess street. I'm not a frequent customer here, probably because I like to think I'm outdoorsy, but really I'm a outdoorsy-wannabe, but every time I do visit Trailhead I have such a great experience.
First off, the staff are extremely helpful. They don't get all up in your business when you browse, but when you need help or want to ask questions, they've got the knowledge and they love to share it. Everyone who works here is a clear sporting enthusiast, and it shows through in product knowledge and passion for where they work.
Second, they really want their customers to love and enjoy the outdoors as much as they do. Case in point, I was with a friend who wanted to rent skates recently, but we arrived at the store at the exact time they were closing up shop for the day. Defeated, we stood outside, wondering if there were any other solutions nearby (nope). One of the staff members noticed and came out saying, "I know exactly what you need - Skates! - and we're going to make sure you can go skating today!" We had rental skares within 5 minutes and were happily off to the rink. Taking the time to serve us even though they were close is a small gesture, but one that I won't soon forget. I will however try to make it there during operating hours. :) read more