The absolute worst experience. John, the "Postmaster," was openly rude and dismissive, and Adele…read moreappeared equally miserable to be there. I arrived at 4:55pm -- 5 minutes before closing -- along with two other customers. Instead of helping, John literally said, "What is wrong with you people coming at 4:55?" Customers shouldn't be spoken to that way. The Post office closes at 5:00 and we were there before closing. Full stop. Your job is to serve the customers and mail items. To make matters worse, they couldn't figure out how to ship a cell phone. They work at a post office -- mailing items is their job. The level of incompetence between John and Adele was shocking! They turned me away saying they can't mail a phone. They don't know how to do that?!!! . Plus its now 5:05 so we can't help you any longer. I think these two are putting the post office out of business. Happy to give UPS/Fed Ex my business. They will be friendly and competent. When Gene was at this Post Office, he knew how to serve people and run the place properly. What a shame. Now it feels like the post office is staffed by two miserable grinches who seem bothered by doing their own defined jobs of mailing items.

I've had some very irritating experiences with the Saddle River Post office over a period of…read moreseveral years. Today I tried to contact them by phone because although I forwarded my mail and validated the forwarding via the internet I am not getting most if my mail where I had it forwarded to. I got 1 letter and 1 small package since I executed the for ward request a month ago. Since I did get those 2 pieces of mail I know that I did the forward and the follow up validation in the internet. I just spent an hour calling the Saddle River post office starting at 3:45 and finally I called the Saddle River police because I thought that something might be wrong over to at the post office. The recording at the post office clearly states that they are open until 5:pm and that you should hold until "The next available agent is available". I held as the number that was ringing cut me off after about 12 rings. I called back 12 times and got the same result. This is a tiny office that wasn't busy enough during COVID days to be under staffed enough to not be able to answer a phone for over 40 minutes. This tiny post office should be closed down and all of the employees fired. Waste of money keeping this place open.

The allendale post office staff is beyond the most helpful and kind group of people I've ever met…read more I will always choose to come here out of any other post office in Bergen County. Joe assisted us with a passport renewal and so friendly and helpful with whatever questions we had. Compared to many other local post offices you genuinely don't get this type of experience. Any trip here whether it's for passport services or simply to mail a package is worth the extra miles.

Front counter is always prompt with service, patient and efficient. No delay in waiting, unless…read morethere is a line.

i moved into the area in march of this year. i have somewhat of a handicap and have a hard time…read moreopening my p.o. box. everytime i go into the post office i am delightfully greeted by the staff with a smile and a little anecdote that makes me smile or laugh. this is the first time ever that i can honestly say that i love going to the post office and although i often get there when they are out to lunch, its worth the trip back

The workers here are pleasant and friendly, which already sets this location apart. It wasn't too…read morebusy when I visited, and they had all of their stamp designs in stock. Some nearby post offices tend to run out of certain ones, so that was a nice surprise. The history of this building, along with the statue and memorial outside, is pretty grim but also really interesting. It adds a level of character you don't always see at a post office. Overall, a solid experience.

They have a parking lot but purposely block it off so that average people in a rush running errands…read morecan't use it.

Small town post office with the small town charm…read more The staff in this office goes above and beyond. It's amazing actually considering the bad rap the P.O. usually gets. I would go out of my way to go to this particular location based on the fact that I know I will leave there confident in the fact that my package will be taken care of and properly handled. Last but not least, they have phenomenal personalities!! It's like you're transported to a 21st century version of a Mayberry!!

Great staff convenient location never a live in and out favorite post office I'm new to town glad…read moreI found it

The phone just rings and rings…read more You cannot speak to a postal worker if you have a package delivery problem

The one women (usually working the counter closest to the door) who works there is nasty, short…read moretempered and always rushes people. I do prepaid and she's snarky about making sure the weights are right. No other post office asks me if I weigh my items correct except her! Doesn't like kids, always complains when I bring my 2 year old. I only go if it's an emergency. Thankfully my mailman takes my packages but when I have more then 10 I go to the post office but I'll go out of my way to go to others since Mahwah is so bad. If you can go to Saddle River they are all nice and super helpful.

Awful! The workers are so rude and half the time clueless. They don't even smile! I come here…read moresimply because it's convenient - NO OTHER REASON!

For a government run post office this place is ok. But it really depends who is helping you…read more There seems to be only 3 people working there. The Indian guy and white lady are friendly and helpful but there is a black women there who is absolutely miserable. I stopped going there because she was just too much to take in on a regular basis.

Very unpleasant and mean attitude, never suggestion about rates at this post office from all…read moreemployees at this location. I live in this town for 20 years and try to avoid this post office location. African American woman today said to me "you all want everything for free" when I asked her about a better rate for the package. Have they been told that they supposed to provide services which entail being helpful and having a positive attitude?!

One clerk and seven people on line. When I compained to another worker standing nearby he became…read moredefensive Told me he got up at 6 30. I really didn't care. It's his job. Left Park Ridge Post office and went to Montvale PO where a pleasant clerk named Tyrone Flowers took care of my needs and I was out in 7 minutes. Last year I had my mail held for pickup at the the Park Ridge PO when I returned from vacation When I return it was all stuffed in my mailbox. This place needs new leadership or close it down.

The service sucks. What a bunch of incompetent, greedy pigs. They won't admit a mistake, even in…read morethe face of unassailable logic, receipts and incontrovertible evidence. 2 days ago, I went there to FAX an item to a company that still requires faxes. Although the price that they charge to send, the faxes is ridiculous, it's the only place in town that I could find that still has a FAX machine. I waited a while. The help that day was cordial but marginally helpful. Sending a fax isn't exactly rocket science, basically requiring a little more than dialing a phone so when they handed me the confirmation and the receipt after I paid them (silly ME) I took that to mean it was done correctly. They charged $13 to FAX 10 pages, 9 pages plus cover page. The confirmation said it was received but as everyone who knows anything about FAXes knows that "received" does not mean legible. As soon as I returned to my desk, the recipient called to inform me that the pages were illegible and the clarity was of insufficient quality. When I returned to the store two days later, with receipts in-hand and screenshots the recipient had sent me of the illegible FAXes, the younger, dark-haired bearded man at the cash register was about to issue me a refund, then the older, heavier dark-haired bearded male swooped in, claiming the FAX machine was "just checked". "Checked" by whom and for what purpose he was unable or unwilling to say and he refused to furnish any proof. He didn't even know or ask me what the problem was. How then could he be so certain it wasn't his store (or his employee's) fault? He tried to blame the multibillion dollar company I was sending the fax to. The 2nd individual (the one who was eavesdropping and swooped in to prevent the man at the cash register from issuing me the $13 refund) said they wouldn't issue a refund because in his superficial level of understanding , he believed "services were rendered." Confirmation means the transmission went thru not that it's sufficient quality or legible". I paid to have a fax sent, not to have a recipient receive 10 illegible pages of insufficient quality to be legally acceptable. UPS store didn't offer any other remedy (ie refaxing the documents) he refused to look at the screenshots of proof they were illegible and refused a refund. This store is poorly managed. The help has absolutely no authority to manage customer complaints. no matter how badly or how obviously they screw up, it's always "somebody else's fault". That's not how serious people do business. This UPS store must really be on the ropes to need my $13 that badly. Hang onto that $13, guys. Pissing off customers to keep your grubby fists hanging onto a couple of bucks... that'll really keep your doors open. I must've missed that chapter in business school. Another time I was sending a gift to a friend whose address I had been to many times. The man behind the counter, proceeded to argue in attempts to gaslight me that the address was "123 ___ circle", not "123 ___ boulevard". I stepped outside, called the intended recipient who confirmed what I already knew. I was right. The UPS stores computer was 100% wrong and the pedantic jerk who'd originally helped me was also wrong. "Boulevard" NOT "circle". BIG difference. I reentered the store and (lucky for me) by then a woman was behind the counter. I showed her the address on my phone, explained the unnecessary discrepancy I'd just had. She listened, clicked a few simple key strokes, overrode the erroneous address and printed out a correct mailing label. She was a competent, helpful employee with good listening and people skills, so of course, I never saw her there again. Again, in that case I paid for a service (having a specific item delivered to a specific person at a specific address) and the men in that store would rather argue w/ strangers at Christmastime & send it to a bogus address rather than just LISTEN to the customer, click "override" and admit he was wrong. Instead of conducting honest business and learning basic customer service, the bearded clones at this store would rather argue and cling to a few bucks like greedy trolls. Any time you go into a store 3x in a matter of months and ALL 3x customer service is abysmal-to-nonexistent it's a clear indication incompetence and failure are a feature, not a bug. It's not about money. It's about poor management, arbitrary decisions, lack of people skills and disrespect. If you still wish to trust these people with important documents and packages, good luck. Next time I'll use FedEx or USPS. If I ever need anything faxed, I'd BUY a fax machine and send it myself, hire a courier, even a carrier pigeon before I'd trust these incompetents. Look at their replies. 100% are attempts to lie, evade and deny responsibility. Poor management. Clearly they don't want to do better and believe customers should just accept that. NB: Awarded 1 star by default as Yelp! doesn't allow negative integers.

I went into post a birthday gift, the location was close to my church and so it was an easy pic…read more Service was terrific. The customer service rep was attentive, answered all of my questions, and gave suggestions. The box seem a little bit more expensive to post than if I went to the USPS, but it was Sunday and I didn't have any other options.