The absolute worst experience. John, the "Postmaster," was openly rude and dismissive, and Adele appeared equally miserable to be there. I arrived at 4:55pm -- 5 minutes before closing -- along with two other customers. Instead of helping, John literally said, "What is wrong with you people coming at 4:55?" Customers shouldn't be spoken to that way. The Post office closes at 5:00 and we were there before closing. Full stop. Your job is to serve the customers and mail items. To make matters worse, they couldn't figure out how to ship a cell phone. They work at a post office -- mailing items is their job. The level of incompetence between John and Adele was shocking! They turned me away saying they can't mail a phone. They don't know how to do that?!!! . Plus its now 5:05 so we can't help you any longer. I think these two are putting the post office out of business. Happy to give UPS/Fed Ex my business. They will be friendly and competent. When Gene was at this Post Office, he knew how to serve people and run the place properly. What a shame. Now it feels like the post office is staffed by two miserable grinches who seem bothered by doing their own defined jobs of mailing items. read more

I've had some very irritating experiences with the Saddle River Post office over a period of several years. Today I tried to contact them by phone because although I forwarded my mail and validated the forwarding via the internet I am not getting most if my mail where I had it forwarded to. I got 1 letter and 1 small package since I executed the for ward request a month ago. Since I did get those 2 pieces of mail I know that I did the forward and the follow up validation in the internet. I just spent an hour calling the Saddle River post office starting at 3:45 and finally I called the Saddle River police because I thought that something might be wrong over to at the post office. The recording at the post office clearly states that they are open until 5:pm and that you should hold until "The next available agent is available". I held as the number that was ringing cut me off after about 12 rings. I called back 12 times and got the same result. This is a tiny office that wasn't busy enough during COVID days to be under staffed enough to not be able to answer a phone for over 40 minutes. This tiny post office should be closed down and all of the employees fired. Waste of money keeping this place open. read more

(Guest review by MK). Today a fragile package which would not fit in my mailbox was left next to the box right at the edge of West Saddle River Road. It could have blown on to the road or been stolen. It should have been brought to the house. There is a VERY short walk to my door. My regular carrier would NEVER have done this. There is a noticeable difference in the responsibility of individual carriers. Mail gets delivered when a hold has been placed. Again my regular carrier has always been responsible and more than helpful. Perhaps there is a way to upgrade the level of responsibility and quality of traditional postal service of the carriers who fill in????? read more

This place is a prime example of the reason the US Postal Service is collapsing. There is nothing you can get done here in less than a half hour. Even if you are the only person in the store. It's like they are angry that people are giving them business. read more

I rent a PO box here. The plus is that I can pick up my mail when it suits me with the keyless access. Beyond that I absolutely dread having to go to the window. The line forms around the service desk and it is terribly slow. They are so short staffed it's just a joke; seriously, at mid-day they should have MORE help--but nope, not here--they usually have one person by themselves because everyone else is at lunch! That one person is responsible to wait on customers, answer the phone and fix the xerox machine. The whole process of buying stamps and weighing packages is completely antiquated. It's typical public service...DMV...courthouse staff...you know the drill, like they're doing you a favor by doing their job... read more

In office they are great. Our mail carrier, however, often lies and says they attempted to deliver but nobody answered. It's NEVER true and I assume due only to the carrier's laziness. Not a huge deal but frustrating. read more

Love them! Always helpful. Go out of their way to find lost packages. And so sweet to my kids. I go out of my way to go to them cause unfortunately most post offices have nasty people. Thank you for making dropping off packages so nice and easy. read more

There's been great improvement since we moved here 40 years ago. We find the workers to be helpful and smiling. But they could use MORE help. It's not their fault when folks have to wait in lines because their 2 or 3 workers are engaged with other customers. read more

I have had the best experiences with Gene. He is so kind, patient and helpful. I didn't give 5 stars because when I'm waited on by some of the other employees, it's been less than stellar. They are not rude, but unfriendly and unpleasant. read more

What a terrible Place. Long waits and short staffed. The new lady manager is awful, unhelpful and rude to say the least. If u want any help go to Gene. He is very helpful and Kind. read more

I live in town and am appalled at the service of this post office. I had a large box full of library books that I send to my homebound sister in PA on a regular basis. This one day I witnessed the TWO women at the service desk giving an extremely hard time to a elderly gentleman who was trying to get their help with something and they kept yelling at him. When it was my turn I had a few words to give to the service desk woman who was berating the elderly gentleman and I told her that was NO WAY to treat the elderly no matter how long or how difficult it may be to deal with them. Want to know how she got back at me?... she sabotaged the box of library books that I was sending to my sister!! A few days later I get a notice that my box went missing because the label "somehow" fell off of the box!!! I put that label on with PACKING TAPE!! there is NO WAY that label could come off unless someone INTENTIONALLY TOOK IT OFF. I plan on going to the postmaster tomorrow to give him a piece of my mind and will be demanding that I get the name of the postmaster's BOSS to file a complaint. read more