Heather the supervisor for the Havertown pa post office is pretty cool and professional. I am…read morehaving an issue regarding finding my package that was mailed to a customer and she was helping me out and navigating the hectic and busy environment that was taking place in the background. Although you can tell it was busy she gave me personal attention and addressed my needs.

I want to say how much we absolutely love our mail carrier Patti!! She is the best mail carrier we…read morehave had ever at our business in all the years we have been in business which is 21 years. We have had so many different carriers over the years and she has the BEST personality!! She is so prompt and answers any questions we have. She helps us to understand the differences in our return mail that we don't understand and the little things we need to know when mailing certain things out. Shes so knowledgeable about her job. The entire building here loves her from the other businesses as we have mentioned to each other how we like her. We always can count on her at the same time to be here so we know when to have our mail ready. She never mixes up any mail like other carriers have. She has shared the personal touches from her homes she delivers too with very quick info on how much she enjoys her route and the personal touch she has with the homes and very quick cute stories of the people. You can tell she enjoys the route and her customers. I hope that she gets recognized for the great job she does and the great personality she brings to the office when she stops in. You have a quick, knowledgeable, very kind bubbly, fun, personable (which is is important), professional employee that I really wanted to make sure to recognize for her very hard work. Others could lead by her example of what matters to your customers. The one thing I forgot to mention that has been important to our office is that even though we dont have mail for the day she always stops by to see if we have outgoing mail. Old offices before wouldn't do that and its important to us as we will have outgoing mail that cant sit here if someone skips coming in when we don't have mail. So the fact that Patti does that is actually important and stands out to us. We want to thank Patti for her little things that matter and the personal touch she brings to her customers.

My situation is not typical for using a retail post office. This particular office happens to also…read morebe a base for other miscellaneous tasks where a person in my designated region has no choice but to use this particular post office. The mailbox I use had a lock that needed to be repaired, and the situation was such that this post office was responsible for making the contact. I'm not sure how much of the processing was on the locksmith order and I'm not privy to the communication between the respective locksmith(s) and post office. The locksmith(s) might be private to the post office rather than from a local company. I made my request on a weekday afternoon and was told that an order was put in and that there was no way to know how long the lock repair would take. I left my phone number and offered other pertinent information and offered to give them other information they might need, but that request was declined. I called in one week later on an afternoon weekday, and I was told that the order was still in but that I didn't need to call and that the order was still put in, and they confirmed my phone number with me. The representative seemed kind of annoyed I had made a phone call at all. One full month or a bit more after my initial call, I visited the post office in-person in the afternoon. They told me to make a call in the morning only and that the morning staff handle lock issues and not the afternoon. I don't remember if they took down my information, but they should've had it at this point regardless. Due to personal situation and work, I was not able to call until the following Wednesday morning after that. Tuesday night, I noticed the lock was finally handled, but there was no update on the keys. They told me that I could not have the keys delivered and that I would have to come in to the post office. I went in-person in the morning the next day afterward and in-person, the staff told me that the keys have been sitting around for so long that they sent them out with the carrier today. So, after telling them where I would be, I immediately went back to be available for the carrier asap. During all phone calls and in-person meetings from the beginning, I left the respective information including situation about how the keys had to be dropped off elsewhere nearby for personal reasons. The staff that work in the morning and the afternoon are apparently different, and it turned out as huge disconnections one after another for me. It has negatively impacted my own life and work. The pandemic, the lack of interest in jobs that may interest customer service, issues with shipments and transportation system in general presently, and the funding problems with the weird regulations preventing workers from working certain hours outside standard hours without enough of a case to warrant it, and the issues with raising rates has lead to a discombobulated system for things not in a standard realm. Some/many other foreign country post offices are worse for sending things out of the country at least or receiving packages. It seems unless we want to pay more via a reputable carrier such as UPS or FedEx (if we can), for many things where it is more money to use those services, it isn't worth sending out by those services for many shipments. The flow of standard services seems to go by well and the staff are professionally nice here.

This Post Office location is small but has everything you need…read more - Small and large post office boxes - Shipping supplies - Passport pictures and processing It's a busy location and usually has at least 2 staff members ready to assist. Everyone is friendly and line moves quick. There is plenty of street parking plus a few offstreet/handicap spaces. Will I be back? Yes.

This post office is in walking distance, so it is really the only one I know. Service is hit or…read moremiss. Most often the employees are respectful and helpful, a little short with you, which I don't necessarily like, but often they can assist. I found the gentleman clerk that works there to have a little more patience. I will be doing their survey to let them know.

Customer service is everything and this post office location always provides exceptional service!…read more I literally moved and still make the travel to come to this location cause I know I would get quality service. I came to the post office a few weeks ago to mail my passport renewal application. I simply had the items that I needed to mail in a folder and the kind staff lady ( wish I knew her name) provided me with step by step instructions on how to effectively mail my application. It basically was a one stop shop! While I was preparing my packaged to get mail. I noticed that more customers were coming in and the staff lady effectively multitask the line all while checking in with me to see if I was good. Not to mention she did it all with a smile! Overall I will continue to go to this post office location cause the continue to get the job done!

Was so happy to hear that this P O had Passport services. I printed my application form online and…read morealso made the required appointment online. The clerk who took care of the paperwork was so knowledgeable and couldn't have been more professional and patient. This is a truly painless way to apply for or renew passport and the staff is wonderful. Thank you.

We went to get our passport done and the young lady with long hair was very patient and kind to us…read more Unfortunately we didn't get her name. We didn't have to wait and the whole process with well.

The lady that helped us with getting our kids and my passport was extremely helpful. She made sure…read morewe liked the photos that were taken and made sure the application was filled out completely. Hubby and I came in at the perfect time bc there was no line. We received undivided attention from her as she worked quickly yet efficiently to get all the paperwork in order. She was extremely organized even when the place started getting busy. Shortly after we came in, a line started forming. They waited a while as the passport process does take some time. I noticed some getting very irritated and I was surprised that no one from the back came up sooner to help. It was only when we were almost finished (swiping our credit card) that someone from the back came up to help the remaining customers. It seemed the lack of communication bw workers were the cause of it because if she just mentioned she was doing passports, I think someone from the back would have come up sooner.

These folks are just great. I have my packages delivered here where they can fit my PO Box or not…read morethey put a yellow sticker in my box in my packages there whenever I get it. They always greet me with a smile and are very thorough pleasant and professional. I'm going to hate it when I move.

The worst this post office never opens on time and it's always hot and crowded. Bad customer…read moreservice not enough workers and too many customers.

They don't even answer the phone despite repeated calls. How can I even ask a question. I certainly…read morewant to avoid going there if at all possible because the service is so poor.

If I could give this place negative stars I would. I have resorted to never getting packages…read moredelivered to my apartment just to avoid the packages having to go through this post office. If you're able to get your packages re-routed to another address where you can pick them up.

I needed to send a letter and the cashier wouldn't allow me to pay with a $20 bill. Very annoying…read more He said it was too big of a bill.

Visited this place to return a package and I should have known better. The woman was rude and…read moredismissive. She told me to just place my box "over there" I waited a while until a sticker was placed but she said she'd get to it. And that's my fault for believing her because wouldn't you know it my package went missing. Not only terrible customer service but awful professionalism. Liberty parcel is right up the street. I'll continue to go there and I would recommend them.

Super friendly people with excellent service. Great value. Would recommend checking this place out…read moreif you need their services.

I went to have some documents faxed. I have used this…read moreestablishment often over the years. They also have very nice greeting cards. Father's Day cards will be available soon. Great value and convenient.

I've been coming to this business for many, many years and have used them to drop of prepaid boxes,…read moreto ship boxes, and to get fingerprinted for clearances. They are professional and helpful always. Very honest, very reliable. Some of the bad reviews here suggest to me that the customers may have been rude. I have never had any problems, and I come often, so there was clearly something else going on.