I have had plenty of problems with the Carrollton US Post Office on Josey Lane over the years. But…read morelet me warn you about another way for them to pull the rug out from under you. We've used medium sized Priority Mail boxes for years because we could depend on the fixed price for shipping the box, regardless of the weight. Sure, the rate goes up nearly every year. You can depend on that, too, but the current fixed rate is $21.95 with delivery in 2 to 3 days (or maybe 3 weeks since they sometimes miss the target). We picked up a few boxes, from the lobby, at the same place the post office staff makes them available. We did the addressing, filled it up and asked a friend to take it to the clerk and pay the $21.95 postage. To our surprise, the cost was $34.25 because we used the wrong medium size priority mail box. Did you know there are 2 slightly different medium size priority mail boxes that you could use? I kid you not. It could cost you an additional $12 to send it if you pick up the wrong one. We've never seen the wrong box before. Make sure the box you select has small red lettering that says "FIXED RATE" for the lower $21.95 rate. If it says "MAILING BOX" instead, you'll probably pay more, like we did ($34.25). I can't say for sure that the postal employees intentionally switched the boxes on us customers but the 2 options definitely look too much alike. We won't get fooled again.

USPS Website says passport walk-ins welcome saturday 12-3. They did not fulfill that and claimed…read morethey do not do passports on saturday. Please update your website

No self serve kiosk. Why!? As others said really the worst post office. What is the point?read more

This really is the worst Post Office in the area. I hope they close it one day. Impossible to drop…read moreoff a package. Either the drop off is closed or it's full because no one on the other side wants to remove the packages to make run. Lazy. Bare minimum. In my opinion, less than the minimum. Can't wait for robots to replace these jobs eventually. Coming to this location ruins my day every time. Unfortunately I have a small business and need to ship products out. Do better. Do anything.

we sent out 68 wedding invitations. only two from addresses around the nation and the world were…read morereturned as undeliverable. Both of them from Little Elm PO and both were CORRECT up to date addresses. These were mailed from another PO less than 10 miles away. Clearly, this PO is in need of better management and oversight.

I know people only tend to write reviews for bad things that happen, but I think this is a great…read morepost office. I recently mailed a package and the postal worker asked me if there was a suite and I said no. But when I got home, I realized there was indeed a suite and I was able to call back up there and they added it for me. I never expected in a million years they would put me back on the phone with the person who helped me and they would adjust the mailing address for me. Completely unheard of customer service in these days and times where service is typically lacking. Thank you so much, Little Elm post office!

Great service great people. It's a post office... if you go…read moreduring peak hours it's going to be slow. Not the employees, RATHER customers are not prepared for what they want or which service. (+ people like to complain more than compliment) The staff is WONDERFUL Been going to the location for 10+ years

Stupid fucking bitch at the pick-up door. asked me for an ID, disappeared for 10 minutes, and came…read moreback asking for a tracking #. another 10 minutes and she says I can't pick up the package for my wife. I said the same last name would be on the package as my ID and she says there's no name on the package. if there was no name, why would you ask for an ID.

Amazing... After a terribly slow experience sending a group…read moreof media mail books at the Carrollton Texas post office with only a single clerk at the counter, I came to this office on Summerside for the balance of my shipment. I was shocked at how nice, friendly, and efficient the 3 counter folks were. Kudos to all of them. Wish I had taken a pic of the group to include them here. Restored my faith in the USPS (at least this location)

I payed for expedited shipping because I need a car part, I took off work and paid the mechanic ,…read morethe mailman said he couldn't deliver my package to my door, which is infact not true because I have order several packages before to this apartment. Yall need to hire people who wanna work. This is ridiculous.

I was so nervous when I saw the overall 2 star review for this location. Whelp, at least they're…read moreconsistent and refuse to do their jobs. I go request a mail box key for the mail unit. I just moved in the neighborhood. They call me a few days later to say pick up the key. The key didn't work so I took it back to them. Now it's only one person that does keys and she didn't do that one, so that one magically appeared out of nowhere and opened box 8 instead of my box. I could see someone else's mail. Truly a joke, when I guess she returned from vacation, it made sense to make this not a priority and do 2 weeks of catching up and if I wouldn't have called today, no telling when I would get the key. They say Friday but I won't hold my breath. Now I have to go drive and be inconvenienced and pick up my mail, because of the incompetence going on.. then they want to try and justify their mistake by telling me what they see in a log. Look lady, I only picked up a key you guys called and told me was ready, brought it back when it opened my neighbors box instead of mine in front of a USPS supervisor. He could have fixed the issue but wanted you guys held responsible for your own mistake. Now you're on the phone telling me the one person who does the keys don't have it logged and never been to this address. Which is neither here nor there to a customer. I don't know what you guys processes are like. It's definitely one thing, flawed!!! And it's more than one person making keys if she doesn't have a recollection of it. Maybe that should be the hot item on your list, smh!!

The Frisco Postal Service has been AWFUL in the 20+ years we have lived here. Mail is still…read moredelivered to the incorrect address, is not delivered at all, and packages requiring signatures have been signed for by postal carriers and just left in the mailbox. The phone number is VERY RARELY answered, and in-person service on Stonebrook is less than stellar.

1/28/23 It's the closest & convenient USPS & wanted to drop off cards for late bday cards…read more So this is located in the plaza where many other shops are located. It was quick survey & perhaps it's not such a fair review at the end of the day on a Saturday. There was litter on the floor & it made it look unkempt. The lobby that is already closed (6pm) is small. No muss, no fuss.

I've come in several times Natasha and Tee. are always very helpful, fast, professional places is…read moreusually pretty clean, often able to get in and out very quickly.

A piece of constructive criticism that I can share is to not rush to the point of delivering mail…read moreand packages to the wrong mailbox. I checked my tracking link & saw a message that a notice was left in my mailbox due to no secure location being available. I knew this wasn't true because I always make sure to keep my mailbox free of mail. Of course, I step away from working to get in line at the post office. Once I retrieve the package, it has the incorrect apartment number written on the box. Even though my correct address is on the label. Not everybody is going to be honest and return mail that was not supposed to be delivered to them. That is my main concern. FYI - this location does not have a local phone number on Google. So I had no immediate way of contacting them once I discovered that I didn't receive a notice. I understand business may be hectic more than ever and mistakes happen, but please remember that exceptional customer service and professionalism go a long way.

Don't come here. They have stolen my money orders multiple times! Now I have to repay again.read more

Sent my Grandson who lives in Tooele Utah his 10th birthday card. Had $50 bill in it. It got…read morethere a few days later , had been torn open, scotch taped back, and of course money was gone!!! So upsetting. KARMA will take over hopefully on this one. Who ever did this works for the government and should be ashamed of their pathetic life stealing from children.

The employees now have 2 of my phones that were sent for trade in. Scanned it into their building…read moreand it never left.