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    US Post Office

    1.9 (10 reviews)
    Open 8:30 am - 5:00 pm

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    US Post Office - The P.O. Box areas

    US Post Office

    (86 reviews)

    In a world that can feel as hectic and disconnected as it does today, this experience truly stood…read moreout in the best way. From the moment I walked in, the level of kindness and patience from the staff was noticeable. All three attendants were great, but Randall especially left a lasting impression. He treated every single customer with genuine care, taking his time and never making anyone feel rushed--even when there were clear language barriers. At one point, an Asian woman was trying to schedule a passport appointment and was struggling to understand the process. Randall didn't brush her off or rush through it--he patiently worked with her, doing everything he could to make sure she understood. I also saw him switch to Spanish to help other customers who weren't fluent in English. That kind of effort and compassion is rare, and it truly matters. The woman at the middle desk was incredibly warm and welcoming, and the gentleman at the end, with glasses, handled a busy line and an overflow of packages with efficiency and professionalism. It's easy to expect basic service, but it's not every day you experience genuine humanity like this. Today reminded me that kindness still exists in everyday places--and it makes all the difference. This was, without a doubt, the best experience I've ever had at a post office. Maybe this review is too deep. Maybe not. I think too many times we hear about the negative experiences and not enough times are we recognizing the good in the world. Even if it was something as simple as kindness and patience at the post office. God bless these people.

    I have had plenty of problems with the Carrollton US Post Office on Josey Lane over the years. But…read morelet me warn you about another way for them to pull the rug out from under you. We've used medium sized Priority Mail boxes for years because we could depend on the fixed price for shipping the box, regardless of the weight. Sure, the rate goes up nearly every year. You can depend on that, too, but the current fixed rate is $21.95 with delivery in 2 to 3 days (or maybe 3 weeks since they sometimes miss the target). We picked up a few boxes, from the lobby, at the same place the post office staff makes them available. We did the addressing, filled it up and asked a friend to take it to the clerk and pay the $21.95 postage. To our surprise, the cost was $34.25 because we used the wrong medium size priority mail box. Did you know there are 2 slightly different medium size priority mail boxes that you could use? I kid you not. It could cost you an additional $12 to send it if you pick up the wrong one. We've never seen the wrong box before. Make sure the box you select has small red lettering that says "FIXED RATE" for the lower $21.95 rate. If it says "MAILING BOX" instead, you'll probably pay more, like we did ($34.25). I can't say for sure that the postal employees intentionally switched the boxes on us customers but the 2 options definitely look too much alike. We won't get fooled again.

    United States Post Office - Frisco TX post office is needing attention

    United States Post Office

    (167 reviews)

    This is amazing!…read more Somehow I left my drivers license ( with my old address) at this post office. Luckily VIC found it and listen to what he did- he found the package I had sent, looked up the address of where I sent my package from, GOOGLED it, called them- and had them relay the message to me that he had found my Drivers License. So I just came back and picked it up. VIC is a life saver. We need more people like him in this World.

    I was so nervous when I saw the overall 2 star review for this location. Whelp, at least they're…read moreconsistent and refuse to do their jobs. I go request a mail box key for the mail unit. I just moved in the neighborhood. They call me a few days later to say pick up the key. The key didn't work so I took it back to them. Now it's only one person that does keys and she didn't do that one, so that one magically appeared out of nowhere and opened box 8 instead of my box. I could see someone else's mail. Truly a joke, when I guess she returned from vacation, it made sense to make this not a priority and do 2 weeks of catching up and if I wouldn't have called today, no telling when I would get the key. They say Friday but I won't hold my breath. Now I have to go drive and be inconvenienced and pick up my mail, because of the incompetence going on.. then they want to try and justify their mistake by telling me what they see in a log. Look lady, I only picked up a key you guys called and told me was ready, brought it back when it opened my neighbors box instead of mine in front of a USPS supervisor. He could have fixed the issue but wanted you guys held responsible for your own mistake. Now you're on the phone telling me the one person who does the keys don't have it logged and never been to this address. Which is neither here nor there to a customer. I don't know what you guys processes are like. It's definitely one thing, flawed!!! And it's more than one person making keys if she doesn't have a recollection of it. Maybe that should be the hot item on your list, smh!!

    US Post Office - postoffices - Updated May 2026

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