I have had plenty of problems with the Carrollton US Post Office on Josey Lane over the years. But…read morelet me warn you about another way for them to pull the rug out from under you. We've used medium sized Priority Mail boxes for years because we could depend on the fixed price for shipping the box, regardless of the weight. Sure, the rate goes up nearly every year. You can depend on that, too, but the current fixed rate is $21.95 with delivery in 2 to 3 days (or maybe 3 weeks since they sometimes miss the target). We picked up a few boxes, from the lobby, at the same place the post office staff makes them available. We did the addressing, filled it up and asked a friend to take it to the clerk and pay the $21.95 postage. To our surprise, the cost was $34.25 because we used the wrong medium size priority mail box. Did you know there are 2 slightly different medium size priority mail boxes that you could use? I kid you not. It could cost you an additional $12 to send it if you pick up the wrong one. We've never seen the wrong box before. Make sure the box you select has small red lettering that says "FIXED RATE" for the lower $21.95 rate. If it says "MAILING BOX" instead, you'll probably pay more, like we did ($34.25). I can't say for sure that the postal employees intentionally switched the boxes on us customers but the 2 options definitely look too much alike. We won't get fooled again.

USPS Website says passport walk-ins welcome saturday 12-3. They did not fulfill that and claimed…read morethey do not do passports on saturday. Please update your website

This really is the worst Post Office in the area. I hope they close it one day. Impossible to drop…read moreoff a package. Either the drop off is closed or it's full because no one on the other side wants to remove the packages to make run. Lazy. Bare minimum. In my opinion, less than the minimum. Can't wait for robots to replace these jobs eventually. Coming to this location ruins my day every time. Unfortunately I have a small business and need to ship products out. Do better. Do anything.

No self serve kiosk. Why!? As others said really the worst post office. What is the point?read more

we sent out 68 wedding invitations. only two from addresses around the nation and the world were…read morereturned as undeliverable. Both of them from Little Elm PO and both were CORRECT up to date addresses. These were mailed from another PO less than 10 miles away. Clearly, this PO is in need of better management and oversight.

I know people only tend to write reviews for bad things that happen, but I think this is a great…read morepost office. I recently mailed a package and the postal worker asked me if there was a suite and I said no. But when I got home, I realized there was indeed a suite and I was able to call back up there and they added it for me. I never expected in a million years they would put me back on the phone with the person who helped me and they would adjust the mailing address for me. Completely unheard of customer service in these days and times where service is typically lacking. Thank you so much, Little Elm post office!

Fast and friendly staff every time I go in! The only time it takes a little longer is when…read morecustomers aren't prepared, or don't know what they need. The employees are wonderful and knowledgeable each time I go in!

I was gripped at by the manger for a "blocked mailbox" which had never been an issue before. Ended…read morehaving my father finish the call for me because I was on the verge of tears. There was this one lady at the pickup counter who was very nice and she was the only part of this experience that I felt heard. This place needs some serious adjustment with how they speak to customers.

mail man loves to tamper with mail. report items delivered without delivering them . post office…read moremanager tried to blame me for package not delivered. united states needs to investigate this issue

The Summerside Post Office in Dallas is the absolute worst!!! They don't deliver my packages when…read moretracking indicates that the package arrives at their hub at 6:00A on the day of delivery. Tracking also indicated that the package was NOT out for delivery. So, I assumed the package was still at the post office. On an instance, I took my time driving to the post office to pick up my package. My package could not be found after several minutes of searching by the manager.The manager said that the driver still had the package and that he would come by later in the day for delivery. Well go figure, he never came by my house with the package. Bottom line, the manager lied to me. They are FUCKING BULLSHIT LIERS!!! The absolute worst post office service ever!!!

I was so nervous when I saw the overall 2 star review for this location. Whelp, at least they're…read moreconsistent and refuse to do their jobs. I go request a mail box key for the mail unit. I just moved in the neighborhood. They call me a few days later to say pick up the key. The key didn't work so I took it back to them. Now it's only one person that does keys and she didn't do that one, so that one magically appeared out of nowhere and opened box 8 instead of my box. I could see someone else's mail. Truly a joke, when I guess she returned from vacation, it made sense to make this not a priority and do 2 weeks of catching up and if I wouldn't have called today, no telling when I would get the key. They say Friday but I won't hold my breath. Now I have to go drive and be inconvenienced and pick up my mail, because of the incompetence going on.. then they want to try and justify their mistake by telling me what they see in a log. Look lady, I only picked up a key you guys called and told me was ready, brought it back when it opened my neighbors box instead of mine in front of a USPS supervisor. He could have fixed the issue but wanted you guys held responsible for your own mistake. Now you're on the phone telling me the one person who does the keys don't have it logged and never been to this address. Which is neither here nor there to a customer. I don't know what you guys processes are like. It's definitely one thing, flawed!!! And it's more than one person making keys if she doesn't have a recollection of it. Maybe that should be the hot item on your list, smh!!

The Frisco Postal Service has been AWFUL in the 20+ years we have lived here. Mail is still…read moredelivered to the incorrect address, is not delivered at all, and packages requiring signatures have been signed for by postal carriers and just left in the mailbox. The phone number is VERY RARELY answered, and in-person service on Stonebrook is less than stellar.

1/28/23 It's the closest & convenient USPS & wanted to drop off cards for late bday cards…read more So this is located in the plaza where many other shops are located. It was quick survey & perhaps it's not such a fair review at the end of the day on a Saturday. There was litter on the floor & it made it look unkempt. The lobby that is already closed (6pm) is small. No muss, no fuss.

I've come in several times Natasha and Tee. are always very helpful, fast, professional places is…read moreusually pretty clean, often able to get in and out very quickly.

Don't come here. They have stolen my money orders multiple times! Now I have to repay again.read more

Very friendly staff and lady who answered the phone was very helpful & answered all my questions!…read more Thank you!!

First time going to this PO, but I was in the area and was happy to find this one. First, the…read moreparking lot is huge and easy to maneuver around. It was so nice after dealing with the parking at my local PO. Secondly, the inside was big, and everything seemed to be in working order. Another plus that I'm not accustomed to! And, the final plus, the workers were friendly and efficient. I really wish this post office was in my neighborhood.

The employees now have 2 of my phones that were sent for trade in. Scanned it into their building…read moreand it never left.