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    US Post Office

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    3 years ago

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    The UPS Store

    The UPS Store

    (33 reviews)

    Brenda at the UPS Store in York, Maine provided great customer service!…read more My UPS driver did not redeliver a "Signature Required" package, but instead left it at the UPS store in York. Because I was unable to get there, I called and asked if it was possible to put the package back into the system and get it redelivered to my home without a signature. My attempts to change instructions to UPS were time consuming, frustrating and unsuccessful Brenda could have said no. Instead, she made several calls to people at UPS who assured her that the package would be redelivered to my house. When the package arrived again at the UPS store instead of my house, Brenda called to say that I shouldn't have to spend so much time on this and then she delivered the package to my house herself. That's great customer service!! And since I have spent over 25 years consulting with companies to improve their customer service, I know great customer service when I see it. Joan N.

    Terribly unprofessional people. With a great deal of inhumanity. I went there to shred documents…read moretoday. I got no help offered from them to carry any of the boxes in from my vehicle. At out business, we constantly help our customers carry into our showroom, their windows and screens. We have done this for the past 49 years and will continue to do so. I was not aware that I had to insert my own documents individually into a small slot. I had 130 pounds consisting of 10 boxes so it took quite a while to do. Then..... IT GOT WORSE!! I guess that morning cup of cappuccino got the best of me!! I embarrassingly had to urinate due to the extended time the documents took to insert. When I asked the male employee to use their restroom, I was told that was not possible. I asked him two times as I hustled to try and finish inserting all of the documents and hold in my urine. He refused each time. When I asked a 3rd time, the male employee asked me, "when you have to pee, where do you go?".... I awkwardly responded.... "in the toilet?" He replied, "well... there you go". I do not understand his question or his comment to my answer. Does anyone else out there understand it?? I then pleaded with the female employee asking her if I could please use their restroom to urinate and she also denied me. I explained to her that it was urgent and she denied me once again. I could not hold it any more and was forced to then grab all of my boxes and put them into my company van and drove away to find and use a rest room. The male employee ran several hundred yards behind my van as I drove thru their parking lot and subsequently thru the Eldredge Lumber parking lot in order to reach Route 1 and head south as I drove to my office building to use my own restroom. A few minutes later while at my office building, I discovered that the York Police Department had called my office/showroom. The UPS Store could not figure out why I left so quickly without taking the time to pay them and had called the York Police. I have owned and operated Seacoast Glass in Kittery since 1977 and we do not deny our customers the use of our restroom and especially would not do that if one of our customers were repeatedly asking for relief and in such discomfort.

    Exeter Packaging & Logistics LLC

    Exeter Packaging & Logistics LLC

    (6 reviews)

    I've used this packaging/shipping company several times, because they are on my way home from work…read more I went in yesterday to ship a package, and the owner was not wearing a mask. I asked about it, and he said, "I don't have to wear a mask, I live here." When I specifically asked him to wear one, he said no. I am very uncomfortable using a small business whose owner puts his own comfort ahead of the customers. It's one thing to not wear a mask; it's another to not put one on at the request of a customer. I was only in the shop a few minutes. He could have complied for me. I am in a high risk group, and he is exposed to members of the public all day. I will find a more accommodating shipping company for future needs.

    Went in to drop off packages with labels. Owner had no mask. He was dealing with a plumber or…read moreelectrician (who had a mask) and was ignoring customers. He finally acknowledges me and says to leave my packages on the desk. The place is a disorganized, unprofessional mess, with people's important packages strewn everywhere right near the desk. I almost left because I felt like my packages wouldn't be handled well. I asked for a receipt, assuming he would do the normal fast electronic scan...nope, he sighs heavily and starts hand scribbling 3 long tracking numbers on a scrap of paper. I could barely read it and was uncertain it was even accurate. Just crossed my fingers and left. I said thank you and got no reply. My packages did get to their destination. I am now going to the shipping place near the Lee traffic circle. Highly recommend.

    US Post Office - postoffices - Updated September 2026

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