If I could give zero stats I would! Horrible customer service terrible attitude from a woman!!! They wanted to charge an extra 140 for a parcel to be picked up because I didn't use their specific USPS box! They also wanted to charge me for 30 lbs even tho my package was 15 lbs just because the box is big! (Apparently this is called dimensional weight) It doesn't weigh a lot because it is full of baby clothes this is ridiculous!!! I will have my package sent back and will not use this carrier again for Point Roberts read more

The postmistress is fine as a person. I've met her three times, and she's been helpful and friendly. The service, however, is run poorly. Mail is delivered days late; you see it on USPS's Informed Delivery mail for that day, and it doesn't actually show up in your mailbox until three days later, if ever. I have letters that I see on Informed Delivery due to be delivered on the say that never make it to my mailbox. They are never returned to sender, they just disappear between the Post Office and my house. Mailman is lovely and wonderful as a person, but he never actually picks up the mail unless he's also delivering something. The mail can be in your box, with the flag down, on a main road, for DAYS, and nothing. In the end you lose patience and take it down to the post office yourself. We constantly, and I mean CONSTANTLY get mail for the people around the corner, who have the same house number, but a completely different street name. I've sent packages that have been returned because the address isn't somewhere USPS actually delivers (new housing complex), and the postmistress refuses to refund the cost, or even the additional services purchased, because how was she to know they don't deliver there. Well, I called the USPS helpline, and the random stranger who answered knew they didn't deliver there, because all of USPS shares the same system, so... I've lived in a dozen different places in a handful of states across the US, and I have never had an issue with the post office until now, where it is a repeated hassle. read more

Anyone with a passport just needs to drive up to Point Roberts. Not specifically to see this post office, but because Point Roberts is a geographical oddity. Look it up on Google Maps. Anyway, I had to cross the border twice to get here and I was racing the sun to get here before it was too dark so I could take my photo in front of the post office. I gingerly drove through Canada, so I would not get a ticket for speeding and plus they basically have no lights on the highway so it's dark as hell and my eyes aren't great. Anyway, I digress, I made it back the U.S. border around 6:00 p.m. and drove the speed limit whilst in the Point. I passed several gas stations that have the prices in Canadian dollars, and the lack of street lights continued into the Point so I basically had to drive around the whole time with my high beams on. Right across the street from a gas station, sits this post office. I turned my high beams on and backed into my space and captured my pic in front of the post office. I accomplished my mission! Then I proceeded to drive around Point Roberts, which wasn't a good idea at night as you can't see when you're about to drive into the ocean on some streets. I'll definitely be going back up when it's light out so I can truly take in Point Roberts and get a better photo of the post office. read more

Apart from the line-ups (not exactly the post office's fault - they only have two wickets, and a small staff since the lineups come and go all day - unpredictably, it seems, though later in the day is always worse than earlier - go before noon and you will likely leave happy), this is a great place to do business. Shipping is much cheaper, significantly faster, more reliable, and more easily tracked than Canada Post (not saying much, I know!), plus the staff at this location are top-notch. Over the years, I have been a customer at this location in both business and personal capacities, and they are equally friendly and efficient whether you are bringing in a single envelope to go first-class, or a bin full of parcels that all need separate consideration; the other customers in the line are not nearly as understanding, I assure you. You can actually mail parcels at other locations on the Point, but those shipping depots have to charge a fee above the cost of postage, because they then send an employee down to the actual post office once a day with a large bin of those parcels to send out and thereby annoy the other customers who are in line there... ask me how I know this! There is no way around the fact that, if you are shipping something to the States from Canada, and you live near enough to the border, it's a better idea to bring it across the border yourself (yes, declare it!!) and mail it from this post office, than any other way. I can send a small box to my sister in Virginia on Wednesday afternoon, and for about $6 she will receive it in pristine condition on Friday afternoon. WTG US Postal Service :) Obviously, being a US government-affiliated institution, the Post Office Cannot take Canadian currency. You can pay with US cash, major credit card, or any debit card usually accepted in the US (i.e. BMO yes, CIBC no). Sadly, this location is only open briefly on Saturdays and is for parcel PICKUP ONLY (ie if you get a peach-coloured slip in your mailbox or PO box stating that your parcel did not fit, or required a signature). read more

US Post Office - view from Gulf Road - Post Offices Near Me - Point Roberts, Washington

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As far as service inside the Post Office it is first rate, they get a 5 However, when it comes to having my mail correctly delivered to my mailbox, that is a whole different story. When I went in to discuss with Post Master, he kept me waiting for over 5 minutes, then promised to get it better, well a week later my mail again went to my neighbors. The 4th time in less than 3 weeks, not talking a piece, no all my mail went to them. Three times checks where in with it. This has got to get better, even signed up for informed delivery, so far nothing looking good there either. The worst service in my 15 years living here. Delivery service gets a 1 Very frustrated!! read more

Something is wrong here. I have had really rude exchanges with postmaster. I am missing 2 packages.This cost me more money than the mailbox cost. It has never been like this in the past with other postmasters. I found a fabulous alternative so my clients do not have to go through this. Its not USPS. It's just this postmster. In my humble opinion. read more

Poor customer service from the Postmaster, very rude. Service wait time is extremely long. Carrier service is hit or miss. I receive mail for various other people on a continuous basis, and management does not help. read more

Expect to wait! As the last reviewer said, it's not their fault; but when I went there was only ONE wicket open, not two. So I waited a long time. The worker was extremely efficient and friendly, so that was great! Just wish they had longer opening hours. The sign on the door says they're open 12:15 to 1:15 Saturdays (gee a whole hour) but only for pick-up! read more

I accomplished a bucket list item by sending mail from the Point Roberts post office this week. (Tell a Vancouver local, they'll laugh at you. Tell a mainland American, they'll gasp in awe.) I specifically went out of my way to have mail stamped at this location. Mail which contained excited messages to the recipients about checking out the postmark and hey, LOOK HOW COOL THIS POSTMARK IS! To their dismay and my ultimate disappointment, turns out Point Roberts boats its mail to Seattle for postmarks. The mail I sent has a Seattle postmark. That's not what I paid 49 cents and crossed a border for. Get it together, Point Roberts post office! Do we need to start a GoFundMe to get you a postmark stamp?!??? read more

Most friendly and helpful staff. The working lady inside is really positive and patient assisting customers. Every time I have been inside, I had a wonderful experience. She literally brightens up everyone's day. Great service and customers experience. read more

I called with a question regarding mail, said hello and Happy Holidays being nothing but kind. In return I get a giggle and nothing but rudeness and poor attitude. I think the staff needs to be trained properly on their customer service. Shame on you if you do not like your job quit and give it to someone who better deserves it. I am a business owner and if i had nitwits like you working for me your ass would be FIRED! read more

Limited hours, poor attitude of staff, rigid policies (written or just arbitrary, who knows), there is not much to like. I had two parcels at my PO Box that needed counter pick up. I asked for just one of them. "No, we don't do that. It's two or none" was their response. Yes, if you need to send a parcel they are affordable. The Shell station will take your USPS outbound parcel with no premium, great service and better hours. read more

I live just over the border in Canada, and I've never had anything but fast, very friendly, very professional service from this US post office. They are top-notch in my book :) read more

Excellent customer service. I have nothing but good things and praise for these guys. They are always helpful and polite. Special Thanks goes out to Tom and Leanne. read more

These total IDIOTS returned my medications saying they could not deliver them to my home address. I am now without my high blood pressure medication because they are stupid. I have NEVER had a problem anywhere we've lived before. Apparently they hire morons to deliver the mail. I'd like an answer as to what they intend to do about a situation that I cannot resolve without going into Blaine. read more