I think the business name speaks for itself, and if you are here, you are really here for only one…read morething, which also means you need this one thing cause you are going somewhere (and hopefully somewhere fun). It is a pretty central location, as if you are driving there is a paid parking lot, and if you are taking transit it is not that far to walk here.
OK, that being all said to getting here, then the next question, yes you can book online for an appointment, that is also the best option is to book online, but if you like to roll the dice, and many of you do, well then the walk in option is here and I can say I am two-for-two for having an awesome experience, including the wait time.
On my most recent visit, the line-up was pretty deep, but the people know exactly how to move the line-up. I honestly thought this was going to be a +2 hour process, and it wasn't. Right at the start when you come up to the third floor you will see a security guard who also guides you to the correct line-up, as you could be coming just to pick up your passport from here, or other odd inquiries.
The main line-up is for the pre-screening, where the person who is working goes through your application and to make sure you have everything you need to get to the next step (signatures, photos, supporting documents) and then provides you with a slip and tells you to wait to watch your number to appear and go to the appropriate window. Once you are through this, the last part is easy, it really is just collecting payment.
The biggest thing is, make sure you have the application filled out, and also the checklist of everything you need with the application, cause if not, you are slowing the whole process for you, and the people waiting behind you, as you will see the eyes roll.... especially when you are one of those people that comes well prepared.
All-in-all my visit has been great, and the people here are good too.