I realize many businesses are understaffed these days but expectations should be set accordingly. I…read moreleft work an hour early one day in order to make it here on time to mail two packages, since it is the only P.O. in the area listed as being open until 6 PM. I arrived at 5:25 and the service counter area was locked. While I was going through the tedious self-serve parcel mailing process, three more people came in to mail packages and left frustrated. One commented that they are often closed at 5 PM. If that's the case, just change your hours officially and save people the confusion. I had a business post box here for many years which was fine. When you are here during open hours staff is always helpful. I also want to mention that despite my frustration on the evening I had to do the self serve, when I put my packages into the box they were not supposed to go out until the next day, but one of my recipients reached out the very next day to thank me for her package. So even if they were not customer facing after 5, they were obviously still keeping the mail going and I really appreciated that.

A scam. The lady who does passports said to my boyfriend's mom that she needs a passport to go a…read morecarnival cruise. My boss and travel agent said she doesn't need one for a Caribbean. His mom refused to listen to us, so we went to get her one. Now they're not sending the passport to her, and we wasted our money $100 down the drain. That I had to pay for because his mom doesn't have bank account. I want my money back!

This is my regular post office, I have never had any issues that needed to be resolved but I always…read morefound them friendly and helpful. I recently had a problem, I was expecting a package coming to me before Christmas that was very delayed, so I contacted my post office, and on both occasions spoke to Dave, gave me the numbers and departments that I needed to call. The matter is not resolved and probably will not be, no fault of Mount Oliver post office, Thank you Dave for your interest in trying to help me.

We stopped to drop off a package while we were out and about…read more Nice, big parking lot The entrance had the self service kiosk right by the door tucked in with the PO Boxes. And well... that's all I needed. I always have my packages prelabeled to save money on shipping, so it is cool that this post office was setup to avoid the main counter with ease. You save nearly 70% on shipping costs if you are able to weigh and measure your package at home and print a label. I wish all post offices had the double package drop off chutes. Usually the one gets clogged up quickly, so two is a BIG deal.

Castle Shannon Post Office repeatedly "returns-to-sender" all my important mail addressed to me…read more Paychecks and such. But they leave the junk mail in my mailbox Ive reported this on 2 or 3 other occurrences this year and last year. Someone at the Post Office is making errors. Eventually, they will be caught.

I have been waiting for my lockbox to be changed since I moved in back in March. I paid the 39…read moredollar fee (even though as a new tenant) I shouldn't have paid. It has been a complete nightmare dealing with this post office! Fill the request and make sure those you contracted to do the job do it!!!

hello, I just went to my mailbox and had 4 env that were…read moreclearly not my address nor my name. maybe someone sorting or DELIVERING should pay attention?? it's not the first time. thank goodness that I knew the person on the two pieces of mail and delivered it to them after texting them. Am I a postal worker now?? better yet? who got MY mail?? ugh

They never update tracking on my eBay envelopes, literally the worst usps around. Lazy employees.read more

All I can say is that I've been coming here for many years to mail things, pick up parcels, send…read moremoney orders, buy stamps, etc. I can honestly say that I have always gotten excellent service every time I've come here. The USPS really gets an undeservedly bad rap.

The reason for the 5* rating is because of a wonderful employee named Maureen I always get a smile…read moreand a warm welcome this keeps me coming back. Thank you Maureen keep up the good work.

Always great, friendly service here. Polite, professional. The staff on Saturday are even friendly…read more(who wants to work on Sat?!)!

Absolutely love this post office! Wonderful service and friendly faces- very helpful and…read moreknowledgeable!

I have nicely asked ( several times) to please not cross over my yard to my neighbors. I have spent…read morealot of money on grass seeds. My grass never grew. Your postal carriers always cross anyhow without any consideration to us. They know and they don't care. Especially the younger ones. Is it that difficult to consider maybe I don't want Nate spots in my side yard? It's very rude and I given up. Thank you for wasting my time and money.

I needed a document notarized for a bank transfer. I discovered today that there is a tight…read moredeadline on the process, so I was under some pressure to find a notary -- particularly since I'm relatively new to Pittsburgh. I called nearly a dozen notaries in the South Hills -- and while many of them were likely just fine, none of them answered their phone! I called Back Office Plus, got a live human on the phone who was very personable, and verified that I could get the document notarized today by 7 pm -- despite not even calling until just after 5 pm. The process was easy peasy, reasonably priced, and done with super friendly service. We were also impressed by the sheer range of services offered, so I'm sure we'll be back soon.

One stop shop. He was able to notarize and guarantee overnight shipping. Very helpful and efficient.read more