I had the pleasure of speaking with Ben on the phone this morning. Ben is at the Show Low US Post…read moreOffice, not at the toll free number. He was extremely pleasant, helpful and professional. All are qualities that are almost non-existent in our society. I had physically gone into another US Post Office to try to get help with my situation. That experience was lacking all of the above. I was extremely lucky that I was given the direct phone number to the Show Low Office and was connected with Ben. Based on my experience with Ben, I was able to return to the first office and they were finally able to locate my package. Ben, I cannot begin to express how thankful I am for your help! Keep up the great work, your efforts are appreciated! Sincerely, Noreen Keas

Shout out to Jonathan for the phenomenal customer service today! Thank you so much for being so…read morekind and thorough and immediately helping me to resolve my problem. You renew my hope that great customer service is alive and well. Thanks again!

Just moved to Holbrook AZ. House we bought did not have the correct mailbox at the street. Previous…read moreowners used PO Box. This office held our mail for pickup. Explained what needed to happen with mailbox. We installed proper at the street mailbox. Deliveries have been timely , thank you

I was staying at an RV park nearby and even though I had asked specifically if I could have a…read morePriority Mail package delivered to me, there was no one available to receive it when delivery was attempted. I called the Post Office directly and arranged to pick it up from them myself on the next business day. Andy, the Postmaster, could not have been more helpful. He was also polite and professional.

I wish I could rate this place zero stars. The USPS driver was too lazy to walk to my front door to…read moredeliver my Amazon Prime package. Instead she changed the system to say that I switched the package to be picked up at the USPS store, which I never did. Super rude given that I pay for Prime to have my packages delivered within a certain time frame. Hire better staff that can do their job properly and walk up to a door to deliver a package. Absolutely ridiculous.

I've lived here over 20 years and these guys never have their stuff together. packages are always…read morelate, mail is always failed to delive. overall they just faik to do their job.

I moved from the Valley to Lakeside in 2019. Every time I visit this post office. I get that small…read moretown vibe that I love. The people that work here are helpful, kind and friendly. I don't mind going to this post office and I could never say that living in the Valley where I dreaded going to the post office. Don't believe the bad reviews on Yelp. This post office does a great job and they do it with kindness.

Our mail, including medication, is frequently put into the wrong mail box. This needs improvement,read more

Just stopped in on a Friday afternoon to send a package. The post office employee, Caleb, was…read morefriendly and offered information to ensure my package would arrive in the most timely manner without paying out the nose. Keep up the great work Pinetop USPS!

Caleb was so efficient we were astounded! I would definitely recommend this location! Top notch…read morecustomer service!

Waiting in line is really a drag, but an almost daily occurrence. Yesterday I waited a good 10…read moreminutes. One person at the counter only, while at least 2 others could be heard laughing and talking in the back room. Very unprofessional!!! The box I had waiting for me was way too heavy and oversized for me to carry. NOBODY stepped up to help. Not even the 4 men in line offered any assistance. I will go back today with a dolly and see if they will at least help me load it. Also, I find it very odd that the postal employees don't dress in uniforms or at least have some sort of ID on their apparel. Also chewing gum while serving customers is really bad manners. But I suppose government employees don't care that much, they know they have job security, no matter how sloppily they accomplish that task.

I completely agree with Robert D. The older lady employee…read morebehind the counter constantly butts in, inputs herself into conversations with other staff and overrides their answers. She has to be the ONE to know everything over the other counter staff who do just fine on their own. She is condescending to customers and constant long lines don't phase her. Gladly, I no longer have to use this post office.

Friendly Service I…read morehave been using tris post office for years and Tracy is always a helpful, can do person who makes things flow easily. She is the only person whose name I know since she seems to always be there. Other than that what can be said about a postal office... you get your mail, you shop your mail out!

Horrible customer service and condescending employees. I will avoid this location from now on. It's…read morenot hard to be nice.