I NEVER expect an MVD/DMV to have nice employees or anything that makes the experience good, but this was way worse than any experience I've had in the 5 states I've lived in since I started driving. The first time I visited this location, the gentleman helping me was exceptional, but I've been there twice since and I'd rather drive to Phoenix than deal with these two ever again. I called ADOT in Holbrook and Donna tells me to visit ANY MVD and request the letter I needed. At Show Low, the first woman assisting me, Karen, tells she can't do what I'm asking her, but then she does it miraculously; then, she calls me from an unknown number when I couldn't reach my phone and says to come back to get a printed copy and make sure everything is correct. I go the next day and this woman (it might've been Kristina, but the nametags stay the same on cubicles so I might be wrong) says that she can't do it. I tell her, literally, the woman named Karen in the next cubicle told me to come back today. Now, my voice MAY have been a little heated, but no louder than she was speaking. She raises her voice louder and tells me that I need to "calm down," despite my mere explanation that I was told something different than what she was telling me. I took the high road and apologized if I may have seemed rude, but, from then on, she was the worst to deal with and I'm mad at myself for apologizing three times to try to get her to be nice to me. It doesn't work. I even said to have a great day and she didn't say a thing. Again, no one is ever nice at these places, but they don't have to be outright horrible, especially since I apologized profusely for something that didn't require an apology. read more