I had to write this because I recently had 2 poor experiences at this Post Office. Both times were…read moreto pick up a package. A couple of weeks ago, the line I was on did not move for 15 minutes. The clerk could not find the customer's package. After a complaint by another person in line, the supervisor/manager finally came over to help. This morning, I was again at the Post Office. The clerk told me that the undelivered packages from the night before were still in the postcons and need to be sorted. He made a copy of my slip and told me that my package will be delivered after 5pm. Well, as I write, it is 7:40pm. I guess I'll be making another trip. By the way, I am a USPS employee.

Sent a package to my son, supposed to arrive Wednesday it's Saturday and it's still haven't…read morearrived. I paid $50 for this delivery, Now I need to reach out to them and try to resolve this problem.

Aside from being slow this post is unorganized. There are 3 lines but none of them are labeled so…read morewhen you walk in you need to figure what each line is for. For some reason forms are hidden or scattered throughout the post office. Many of the slots that should contain forms are empty. If the employees cared a little more about customer service or their jobs it would go a long way. It's sad to hear the government wants to get rid of USPS but when you experience service like this maybe it's for the better.

This Post Office is definitely where the term "going postal" must have started......on all levels…read more Unfortunately, there are times I have to go to this location. Parking is usually bad, so be prepared to walk at least a block, unless you get lucky to find a spot right in front. Once inside, you can pretty much tell how the rest of the experience will go. The lines in here are always horrendously long - almost as bad as a bad DMV line. The postal workers move like tranquilized zombies and are often rude (not all, at times there will actually be a friendly worker - only to never be seen again). If you can endure the lines and the super-lethargic 'work' ethic of the employees there, you'll find that this place is also pretty disorganized. I have access to a Post Office box and get some mail in a bin. Let's just say nearly half the bin is filled with mail that has no remote similarities to by address or Post Office box number. How difficult can it be to put the right mail in a Post Office box? I mean it's labeled by number, so even a child could get it right. I have no idea what they do behind the plexiglass and in the backrooms, but apparently they do it all wrong. Really, a miserable place to have to go and probably the worst Post Office I've been to (and I've been to a few that are bad). Passport days used to add to the lines but thankfully they eliminated that feature from this location which does help a bit. Avoid if you possibly can.

I visited this location yesterday(12/18/23) and was greeted by loudness and unprofessional…read morebehavior. I entered about 3:30pm and the loud female employee forgot she was on her job. She was so busy talking to another employee on the customer side of the counter that she couldn't/wouldn't help those of us in line. The white skinned male employee was the complete opposite, quiet and professional. The lady should not be working there.

This Post Office branch is an important part of our community. The employees are knowledgable,…read moreefficient, and friendly. They take the time to answer questions and help you if you're having problem with your debit card or wanting to know the least expensive way to ship something. Customer service is key to the success of any business and the employees here are on top of their game.

Honestly usually every post office I go to usually have that one person sometimes more than that,…read morewho will have an extreme attitude that makes me want to never miss a package again. Well I've experience good service all I believe four times I have been to my local post office!

This post office doesn't deserve one star, it deserves 0 stars…read more I went to the post office a few days ago holding my 5 lb well-mannered yorkie puppy in my arms and was denied service. I was told no dogs were allowed. I asked to see the sign saying no dogs allowed and was shown a tiny sign that said only seeing eye dogs allowed. What really got me upset is they told me they would allow me to buy a stamp if I tied my puppy outside. What kind of place encourages you to put your beloved pet in danger by leaving it outside for anyone to just grab or hurt? Obviously I left without getting my stamp. Most places would have given you a warning and allowed you in the first time but this place couldn't care less if someone steals or hurts your pet for a minute of their time. I will never return.

This was my first visit to this location, and I had honestly forgotten it was even here. I was…read morepleasantly surprised by the experience. The staff were friendly. The service was efficient, and I was in and out quickly, especially compared to other locations that often have long wait times.

The most disgusting post office I've ever been to in my life. From entire facility looking gross,…read moredirty, and dingy, to the worst customer service I've ever experienced. The staff was rude, defensive, unhelpful, told me "nope" when I made a suggestion, one woman kept talking about me in third person right in front of my face, and kept mocking the uncomfortable situation. I will never in my life return to this disguising location, and will make sure that no one I know enters the doors of this facility ever again. Plain nasty!!!!!

When I went to this post office, they were super nice. I decided to go here as opposed to my local…read morepost office because of the location and the hours. I had to send a package right before I started traveling and this allowed me to do it. In the city, the clerks are normally terrible with their customer service but at this location, they were so helpful and I ended up being able to mail all of the items I had to mail !

Mt Vernon postal workers are great if all you need are stamps. Horrible customer service with rude…read moreand arrogant staff and supervisors who do not follow the rules of the US Postal Service. Missing mail with zero accountability and behave like they have no training at all. It's such a disgrace and disservice to this town. We need to start speaking up and STOP Postal workers from playing God with our mail! ACCOUNTABILITY NOW!!!!!!!!!!!!!

Time Of Day That I Went To Send My Package Was Around 3:20pEDT., During The Work Week…read more Not Crowded, Even For This Small Post Office Branch. Line At P.O Was No More Than 5 Deep. Two Clerk Windows Were Open To Serve. My Experience At The Window, Which Didn't Take But 7 Minutes To Get To, Was Extremely Pleasant, Professional, Polite, And Quick. Back In My Car In Under 10 Minutes At The Post Office. Your Experience Will Probably Vary According To WHEN You Go To The Post Office, As Well As How Many Clerk Windows They Have Open , And How The Clerk's Temperaments Appear At The Time.

To the Postmaster, I am writing to formally report an…read moreincident of highly unprofessional conduct that occurred. The United States Postal Service, located at 575 E Tremont Ave, Bronx, NY 10457, is extremely disrespectful and unprofessional, and the workers at that location have a very bad attitude, making it an unpleasant and horrible experience, with the worst customer service. I wish I had never experienced or even encountered this person. This person should have been fired a long time ago, along with the hiring manager or the leading supervisor. I don't understand or know if she is the supervisor. This is not an isolated incident; several other residents and customers have reported similar experiences of verbal abuse from the same staff. This woman!. She isn't a good person, and she isn't the right fit for the company. This behavior is a direct violation of federal standards and is creating a hostile atmosphere for our local community. This place should be investigated for everything because it is the worst post office in the five boroughs. Very bad and extremely slow service, and extremely bad customer service. Please do better. You can ask the public or any customer who visits the United States Postal Service, 575 E Tremont Ave, Bronx, NY 10457. During my interaction at the Window a staff member, a black woman with little weight on her, used explicit and foul language. This language was used toward me within public earshot while I was asking for help. As a customer, I found this behavior notoriously disgraceful and a violation of the USPS Zero Tolerance Policy regarding workplace harassment and inappropriate conduct. Such language creates a hostile environment and fails to reflect favorably upon the Postal Service as required by ELM Section 665.16. The behavior continues to be a problem for the local community, and I am willing to speak on the record about how this hostile environment is impacting our neighborhood's access to essential services. a serious lack of professionalism and the use of offensive language by federal staff at The United States Postal Service, located at 575 E Tremont Ave, Bronx, NY 10457, Post Office. This facility is a taxpayer-funded public service, yet the environment has become hostile and unprofessional for the community. No corrective action has been taken. This facility is a taxpayer-funded public service. I've also brought this matter to many local news outlets, like NBC News 4 "On Your Side", News 12 The Bronx, and Bronx Times. I will be providing them with witness statements and evidence of this office's failure to maintain federal standards. I will be contacting the offices of Representatives Nathalia Fernandez (District 34), Jamaal Bailey (District 36), and Gustavo Rivera (District 33) to request a formal inquiry into the management of this facility. A secondary report will be filed with the USPS Office of Inspector General. I would prefer to resolve this matter internally, but I will not allow this hostility toward the public to go unaddressed. I request that this incident be formally investigated and that corrective action be taken to ensure the standards of courtesy and character expected of federal employees are maintained. This behavior is a direct violation of the professional standards expected of a federal service. As a regular customer, I find this conduct both disappointing and a poor reflection on the United States Postal Service. To resolve this matter, I request that this incident be investigated and that appropriate corrective action or training be implemented for the staff involved. I look forward to your immediate response. by 03-11-2026 regarding the steps taken to ensure this does not happen again. This incident is a failure of government accountability and a public service issue rather than just a personal grievance.

Nice staffs and good service. Usually no long queue there，but it can be a bit busy during holiday…read moreseason.

Grown adults work here that have attitudes of a toddler it's crazy. They just wake up and see how…read morerude they can be throughout the day.

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Rich and his team went above and beyond for my printing needs, so I would highly recommend anyone…read moreto use this company! I found ShipNYC to print the addresses on my save the dates and was met with complete professionalism, great communication and excellent service from beginning to end. They printed within a day and gave me complimentary shipping, as I live an hour away. The font was perfect, straight and exactly what I was hoping for!