Really speedy today, only waited 35 minutes in line. This post office has 3 clerk stations and one clerk. It has been this way for years. The single clerk does a good job, but when there are 15 people in line one would think they could get someone from the back to help. With all the "socialist Democrats" (communist) getting elected, our entire society will reflect this post office. read more

22 years experience. It has gotten much worse with time.. If you go there, and you will have to go there if you have a package. Because they will not deliver to your door, you will wait in line from 1 hour to 3 hours. They used to deliver the packages to your door. The nasty man who is always there at the counter tried to gaslight me 'I have been here 10 years, and we never have'. Well, I have been here for 22 years, and they did up until this year! And calling ahead? Hah! They apparently take the phone off the hook when they open. I have called as many as 50 times in a day. Busy every time. Therefore you just have to go wait in the interminable line merely to ask a question. If you can use Fedex or UPS, but be aware. These shippers use USPS for the "last mile" in this rural area. So really only for packages of a large size and/or weight. UPDATE: Two days ago they put my package in the wrong parcel locker. Fortunately the neighbor knew me and reached out. Today my Amazon update says "Package delivered today to parcel locker'. There is nothing in my mailbox. Who knows where the item is. And this time it was something of a high value. Staggering incompetence couple with a complete lack of accountability. I am on the phone now. Ha ha ha. Di i mention they DO NOT answer the phone. It will ring 20-30 times and then hang up. And I will call again. Sometimes, they will answer the phone. Only 1 minute after opening, and 1 minute before closing. UPDATE: My package was misdelivered. On Amazon is says 'delivered to parcel locker'. It is not there. I tried calling. For one hour. No answer. I drove to PO at 7AM (they open at 7:30). There were already 3 people in line. By opening time there were ~ 30. But only one person working the counter (3 stations available). When i explained to the single customer service rep what happened, and that the same thing had happened last week...she went in back to look for my pkg! Completely illogical. I told her it was delivered to someone else's box! I was not there for a pickup. She wasted two minutes while ~ 40 people stood in line. At the avg pf ~ 3minutes per customer the best case scenario for the last customer in that line was a 2 hour wait. When she got back to the counter she understood the issue. She told me the carrier would in ~ 8AM and she would call me (I left my phone #). it is now 10AM. No call. And there will never be one. I tried calling. No answer. Why is there 1 person working the counter with 40 people in line? There are several people in back. i understand they are not doing nothing, they have their jobs. I also understand there are training requirements and not everyone can work the customer facing position. So....manage the resources! Get someone trained for that job and put them in front to only deliver packages. This would cut the queue quickly: The problem: Pagosa population increases seasonally. Tourism increases seasonally. Short-term rentals increase seasonally. Package volume increases seasonally. Lines increase seasonally. The solution: Forecast demand. Staff accordingly. Cross-train where practical. Reallocate resources during peak periods. UPDATE: Neither the lady at the counter nor the carrier ever contacted me, as I was told would be done. I did, however receive my pkg after I left a letter at the mailbox for the carrier, hopefully this will result in my mail being properly deliver going forward. OTOH, I also received a 'sorry we missed you' slip. This is for another item I was expecting today. it is a small item, small enough to fit in the parcel locker. So why was it held at the PO? Well, let's look at the 'Because' section on the slip...hmmm...see anything wrong with that? Yep, no reason selected. There are seven possible reasons, and NONE of them are checked! But she wrote '90' and circled it. Presumably some internal PO code? It means nothing to me, the customer. So who knows why it was not delivered. read more

Friendly employees. And very long wait times for picking up packages/sending out packages. Every-time I'm here, it's always at least an hour wait! Packages should be delivered to my mailing address , not the post office where it's an hour+ wait. They need more than one employee working at the desks. read more

Post Office is a disaster! I've had had 4 packages lost/misplaced in 6 months. Also they have shoved things into my box so tightly I couldn't pull them out. Lines are typically long. I wrote the Post Master giving my thoughts and never heard back (no surprise). Only good thing is the people working the counter are very pleasant. read more

The line is sometimes hours long and no one cares. Typical government office BS of ignoring the public they are supposed to serve.

Best post office service. Yes there is a line at times and yes we need a PO Box because mail does not deliver to our address. While it is annoying to have to drive there to pick up packages, the team is very nice and helpful. Anytime I have had questions they patiently answer them and have even looked up tracking numbers. Alan and team are the best I have experienced. I have been to other cities and their post office staff was terrible. Pagoda's is great. read more

Can't get my pkg out of the "I" box on midiron.I have tried 3 days in a row. Key goes in but won't turn. Please move to a working box. Midiron & Massie. read more

My little sister moved to Pagosa Springs just two weeks ago. I ordered her a gift and had it sent to her new address, but the shipping company somehow left off her last name. Because of that, the package was marked undeliverable and sent to the post office. When she went in to sort it out, the postal worker was so rude that he actually made her cry. What a "warm" welcome to Pagosa Springs. Thank you, sir, for your cold, soulless greeting to this beautiful town. Hopefully, the rest of the people here aren't as miserable as you. read more

I realize that working in the post office, especially a small one in a tourist town can be stressful & busy. however while here for 1 month I had several visits to there & found the workers polite & efficient. Yess the line can be very long but for a town of under 1800 residents that has over 370,000 tourists per year, they probably don't have the staff a medium sized town would have. So guys, give them a break, be prepared to wait & maybe smile. read more

The workers here are great and always seem to be working hard and that is the only good thing about this location. Why is there a line that takes an hour and a half EVERY TIME I need to stand in line. There has to be a more efficient system to get packages delivered. How are ppl who don't have 1-2 free hours to stand in line every time they need postal assistance supposed to get service. This is the WORST post office if you need to pick up packages and I could probably get them faster if I sent them to the moon! Don't even think you can get in on your lunch break or before work unless you have a 2 hour window to work with. read more

We have large package lock boxes at our mailbox area, however, they always tell us that boxes are undeliverable, and we will have to come get them at the post office. This is a pain, because after a 20 minute drive, there's always a line of at least 30 people and it always takes an hour to get your packages. One time, I really needed to get the package, I got a message it was being held at the post office. I went, waited in line for an hour, got to the agent and showed him my phone message, and he said " Where is your pink slip?" I told him the mail has not come yet and I didn't have a pink slip. He told me he couldn't find my package without it. I drove all the way home got the pink slip and drove back. There was still a huge line, so I walked up to the front and waited for him to finish with the customer. He liked at me and yelled what are you doing butting in line. I said "I went home and got the pink slip and I already waited in line once. Are you going to make me wait in line again?" He looked out a tv all the customers in line and said " How many of you have waited in line before? This woman thinks woman thinks she should be able to buy in line in front of you all! " I looked at him, and said " Fine! I'll go wait in line AGAIN!! " So I waited in line for another hour and he was extremely rude when it was again my turn. I told my husband I wouldn't go back there for anything. He had to go a couple of days later, he did not have the pink slip I was required to have, yet the same man got the package for him. The post office in Pagosa Springs is the worst post office I've ever had to deal with! And there is always a line of 30 people or more! They need to hire some people- some NICE people!!! read more

Friendly staff. Had a small wait which was perfectly fine since she was going out of her way helping a customer getting packages out to his vehicle. read more

Returned my mail to sender for absolutely no reason.. lines are horrible.. managed horrible nothing good about this Post office.. a crime to America Needs help!!!!!!!!! read more

out of the last five things I've had delivered to the post office four items were already opened. don't ever send a debit card of any kind some one who works there told me it never got delivered yet that night after I was told it wasn't there it was getting used yet some how they never received it. usps has cost me over $3000 read more

Lived in pagosa forever now, can never get my mail without having to wait in an atrocious line, only ever one worker, we even have a cluster box and just come in specifically for packages. Obviously town is growing with out of town we folks but they need to establish a better process. I guess all my packages will just get sent back because I cannot wait in forever lines. read more

2019 Christmas mail was mailed out in November from Denver did not get to me until January Oct 2022 I mailed out a birthday card with a gift card in it to Indiana. It didn't get to the recipient until January of 2023. July 19th 2023 I mailed out a check to recipient in Indiana after 9 days the recipient and formed me she still had not received the check So I told her I would send her an electronic transfer for the money today August 21st she notifies me that the check came to her. I have no words for the type of service we either get at the Pagosa post Office or Colorado mail system in general read more

My personal info was used at the Culver city u s postal office will call back to see 8f it eas removed from MY personal info. Don't recommend ANYONE doing business with them and went to my credit report. That is a SHAME!!!! read more

longest lines ever. I'm done. They can send all packages back to the sender. Not wasting my afternoon standing in line.

Most of the staff is rude and/or incompetent. Inside of building is filthy, trash is never emptied. Wish I would've taken a pic!

twice i have scheduled a pick-up. no show, no call, no text. total failure to provide promised service. undependable and inconsiderate.

Worst post office ever. Everyone is always rude and in a bad mood. There are always lines. One day I called about 15-20 times and every single time the phone was busy. read more

If you don't fix the enormous pothole that's obstructing your parking lot, you will get my repair bill for bottoming out because it hasn't been fixed yet. There is absolutely no reason why it can't at least be patched to help your customers avoid hitting it and causing damage to their cars. read more

Have always gotten great service at this post office. I live at an undeliverable address so I got a PO Box here and it's been great. With tracking and informed delivery I know when I need to make a trip here, and when I do the clerks are (usually) very friendly and efficient, they even know me by name which is nice. read more

I would give 0 stars if I could. We spent a 4 week process getting "registered" just to have them "unable to find our address" and lose 4 packages in the process now. They gaslight you about your problems knowing full well its 100 percent their fault and have zero sense of urgency to help solve the problem that is now costing you time and money. If it is at all possible try to have your packages delivered to a P.O. box or something because the level of incompetence is staggering in the modern day. No call, nobody reaches out when something is wrong, it's the worst branch of postal service I have ever experienced. Nowhere else in the country is it this hard just to receive parcels. If you're reading this sorry, you most likely live in a mail deadzone. Today, second day asking about my packages, was turned away to await a phone call that may or may not happen for the next 2 weeks while I have to individually reach out to the senders and tell them what's happening. Brutal. read more

The left hand doesn't even know there is a right hand. And by all means there is a man named Sam there...avoid him like the plague. First time we have ever had issues in 15 years. We are just hoping for a mailbox or post office box or whatever technical term we need we just need to say for regular mail for Sam to understand...this is ridiculous. Still cannot get our mail...he could not "put his hands on it"...meaning he wasn't willing to look for it. Wow. *update just went back a girl found our package in 1 minute. Still no mailbox even though we pay the same HOA dues and taxes as everyone else. This is crazy. So something happened and I have to say it's becoming a happy small town vibe again... read more

I love this post office. I have a PO Box because mail isn't delivered to my address, so I have been coming here 2 times a week for 2 years. Some clerks are really friendy and others are a bit more stoic, but I have always gotten good service. Yes, sometimes there is a wait, but even at the holidays it moves quite well. It's a small town post office efficiently handles all my packages. Only one got misplaced but was eventually found. read more

I grew up in this town coming to this post office, and although I'd never been to many others I always knew that it was unbelievably slow. Now that I've been to plenty more and have come back to this place, it makes me boil with rage at how slow the staff works here. My family always joked that everyone was on "Pagosa Time", and now I get it. They have no sense of urgency and lollygag without any regard to other people. Most of the time the staff isn't friendly and border along being rude. And usually they have 1 person, maybe 2, working the counter, which adds to the awful wait time. Hopefully you have an hour to kill if you plan on coming in here, unless you're lucky enough to waltz in when no one else is here. Try to avoid coming during lunch time, because that's when the whole town decides to come in. However, I have had a couple decent experiences here, which is why I'm giving them 2 stars instead of 1. read more

During the holiday season our post office was VERY busy. I was there several times and everyone there was very nice and shared the holiday spirit! Thanks Pagosa Springs post office for making the stress of getting our holiday packages off to their destinations a less stressful part of our holidays!!! Happy New Year! read more

A package was delivered to our mailbox, but we were 3 hours away without keys. When I called the Post Office, they answered in the first few rings, listened to our story, verified who were, then had the carrier Tina speak to us. She was incredibly helpful! She went out that afternoon, took the package out of our mailbox- then drove it to our house, where we could have someone pick it up for us. Tina went out of her way to make sure we got the package to our house instead of our mailbox- thank you, Tina! read more

The post office is very busy, so there is usually a wait. I can deal with that. However, there is a man who works there, I am not sure if his name is Sam that was mentioned by another reviewer, but he was the rudest person I have ever encountered. I agree with the other poster, "avoid him like the plague!" I will be in Pagosa for a couple of months, but the condo I own does not have mailboxes available. Since I am only here a few months during the year, it is not worth it to get a P.O. box. I have my mail sent via priority "general delivery" to the P.O. I went to pick up my mail and the worker mentioned stared at me like I had two heads! He went in the back to look for my package and looked through mail slots behind the counter. He told me it was too early for the morning mail to have been sorted and it didn't matter that my tracking info indicated that the package had arrived. Okay, I understood that. I told him I would come back and he responded, "you do that." After running errands, I returned and was hoping to get one of the lady workers, but they were helping other customers, (with pleasant attitudes, I might add). Unfortunately, I got him again. I reminded him that he told me to come back and he just stared at me. Didn't ask me the tracking number, my name, nothing! Just stared. I told him my name and he responded, "well, now I can go look." He walked in the back, came back and said nothing was there. This time, he didn't look in mail slots behind counter. I walked out. I was fuming! I didn't trust that he even looked. I went back in and luckily, another worker was at the counter helping people who were picking up packages. I explained that I was waiting for package and priority mail envelope. He looked in the mail slot and viola, my priority envelope was there! He then asked for the tracking information for my other package, he couldn't locate it, but asked for my phone number and said he would call when it arrived. TOTALLY different experience. He was so polite and helpful. I don't usually take the time to write reviews, but thought others should be prepared if they encounter "Sam" or whatever his name is. I plan to file a formal complaint with the P.O. By the way, I understand that people have bad days, but apparently, his days are always bad, at least when dealing with customers. read more