They sent a certified letter to the wrong address and are denying it even though they have 2…read moredifferent addresses. Do not trust any time sensitive mail with the post office. Ive never seen this in 25yrs! You are better off w/ FED X. They seem to be a little less confused.

I am coming in from out of town and the post office closes at 1. I was in a little before and the…read moreperson that worked there immediately told me the post office was closed. I walk in with a toddler, and a baby in a car seat and my 5 year old was holding the door as she is coming to tell us it's closed. I am in the military, which is also a government agency and if someone came in at 1255 We would still help them because that is proper customer service. It's not one yet so we aren't closed. 1. It isn't 1 yet and 2. You never know what someone is going through. If the establishment isn't taking people after 1250 to be done be 1 then the hours of operation should definitely be changed and doors locked. Coming from another city, a single parent, carrying around babies trying to get things done, this place really isn't a friendly place to live.

This is not my usual post office, but I frequent here when my grandma wants me to send her check…read morepayment to Publishers Clearing House, Tuft's University, or some other magazine subscription that targets the elderly. This USPS location has {usually) little to no wait and has one maybe two people working the front most days. They are not the friendliest postal employees [almost robotic] compared to the staff that works at the other three offices that I go to regularly. I'm not sure why.... Overall, this location is usually clean with easy access. I only come to here if I absolutely have to and feel no real connection or warmth from the staff. It's like a self-service deal.

Slow and horrible customer service. They delivered my package to the wrong person and they signed…read morefor it. I opened up a case for a missing package and 48hrs later was told to pick it up this location. They can't find my package. You only have 1 damn job and get overpaid for it. I hope the post office goes Bankrupt

Samantha was so helpful at the post office! She guided me through sending my Certified Mail and…read moreeven sold me an envelope when I forgot one. Her kindness and patience made a stressful task easy -- highly recommend!

Still raggedy. One person at the counter with a line and she had to go to the back of the office…read more If any PO shuts down, this one will not be missed. Same thing different day.

The self-service kiosk has been inoperable since Christmas of last year! You can't ship anything or…read morepurchase stamps. So now I have to drive back tomorrow. Defeats the point of a "self-service" kiosk when you can't do essential things. Waste of tjme.

I had made an appointment to get my passport here. Service was on time and she was very kind and…read morehelpful.

It's amazing that this place is still in business. Always long lines for help at the counter, the…read moreautomated postal machine works maybe 70% of the time, they normally loose mail that I send (probably nothing to do with this location). The people behind the counter that you get to see after your very long wait are the bright spot. They are always polite and efficient.

The employees at the sunbeam location are rude, unhelpful and talk down to customers. The worst is…read morewhomever the lady is taking care of passports...By far the rudest, and most unhelpful. I genuinely avoid going there at all costs and don't know how it's permitted to have such rude employees.

Don't ship military care packages through this office. I did a customs form online, they said I…read morehave to do the paper copy. Then they said I needed the additional 4 digit zip code for the address. Which in my 10+ years of military spouse experience, I never needed. This nice customer helped me find the additional digits which was ON THE USPS website. Meaning they could've found it as well. Then when all is said and done, they magically were able to use the online customs form... ALL a complete waste of my time. BEWARE!

This office is supposed to open at 8:30am. 8:50 now and still waiting outside with a group of…read morepeople for someone to open the office. Very unprofessional.

Shoutout to the local community heroes working hard and bringing their A- game! This venue is a…read morehuge blessing! They offer several different logistics options here like FedEx, DHL, and even USPS! I technically love the USPS flat rate boxes when sending packages to my family and friends. The fact that this venue helped me pick the right options that made the most sense like shipping times, signage options, size of boxes was a winner for me. The gentleman that helped me even helped me decide to add some packaging peanuts to keep my items more organized by filling in the gaps. I looooved that I was able to get an email from them that gave me my tracking number. It made me more confident and excited to watch the progress of my gifts to my family. I am grateful for their excellence! What a great blessing they are to help us reach our loved ones with their organizational skills and knowledge.

woman with big glasses was really mean and condescending honestly none of the other workers had a…read moregood attitude, am never coming back, i ended up just leaving because they wanted to overcharge me higher then the ups on baymeadows

I like everyone at Verna. They are clearly short staffed and yet they are patient and even cheerful…read morewith most of us.

I don't know a single person who likes to go to the post office. It's gotta be top five worst…read moreplaces to wait in line. Most of the post office is in Jacksonville are short staffed and over loaded with customers. I come to Verna post office at least once a week for items I sell online. I've had good experiences at this post office. The staff is always helpful! especially Tiffany, who assisted me with my passport renewal. While the lines can get long, they move efficiently. The interior is a bit outdated and could use some updating, but overall, it's a reliable location. People may not know this, but if you have a label on your package ready to go you can use the self-serve scanner before you get inside to the line. You can scan your package and then skip the line and drop it off to the side. Some post office etiquette for those who don't understand how the shipping system works: YOU HAVE TO SCAN YOUR PACKAGES BEFORE LEAVING THEM ON THE COUNTER. THEY WILL GET LOST! And that is on YOU! You should never leave without a receipt that you dropped off your package.

The ladies in here were amazing and made the process of returning my item super quick which I…read morealways appreciate since I have my 2 year old with me. The location is also always super clean. Thank you to the staff for working hard and being so nice!

Great friendly service. Very convenient drop off for retuning Amazon purchases. You can hit up…read morePublix for a snack or dinner.

Took a few tries before someone answered the phone but the customer service was outstanding! I had…read morea package that was stuck in transit here in Jacksonville for almost 6 days and Katie and Tracy worked hard on my service request and located my package! They kept me informed throughout the whole process! Thank you so much Katie and Tracy for assistance on this matter! I've been inside the post office a few times and sometimes there is a wait but I never had an issue with customer service. They've always been so nice, efficient, and took care of all my shipping inquires and needs.

Efficient and easy to do. Professional and courteous.very helpful in mailing my packagesread more