United States Post Office has got to be making minty at this location. I used to hang in this hood! I needed stamps so I find it very convenient to order online for delivery. The stamps and receipt were in my locked mailbox yesterday. Each set of stamps was in a hard cardboard mailer keeping them flat. The service was great being timely based on email notifications. If you're in the financial district stop in here. Otherwise it's easy to order online. I'm recommending. read more

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I have tried to call this post office severel times over 3 months and all I get is an automated robot. I need my questions answered by a human and that isn't going to happen unless I actually drive over on my lunch break. I am so disappointed and annoyed. I have updated my mailing address with my bank and yet receive nothing from my bank in my po box. I called my bank to confirm the change although my bank checks say po box at the top I called just to make sure. I have just found someone's mail in my po box, this leads me to believe that my po box had been compromised the whole time. I am so disappointed. read more

I've had nothing but bad experiences at this station. I'm tired of having to send my packages to another station just to avoid being cursed out. Please get it together. read more

The United States postal service for browns Mills New Jersey is ridiculous. They want to cry about a little twig that's been growing for 3 years. It's obstructing them delivering the mail which is a bunch of b*******. It's the same little Branch that's been there for the same 3 years. What happened to nor rain nor sleet nor snow. But you're going to refuse to deliver the mail over a twig that's been growing in the same spot for three f****** years. I think the postal service needs to go through their workers and start firing some people. You don't want the job you don't want to deliver mail get rid of them there's plenty of people that will take their place plenty of people dying for a job right now starving as a matter of fact. Can't feed their families. What you got somebody crying over delivering the mail because of a branch. Not even a branch a twig. I'd pull the truck up get out of it put the mail in the mailbox and keep driving. If you don't want the job don't apply for it. No rain or sleet nor snow even a f****** twig. Deliver the mail!!!! read more

I don't know why this post office doesn't have higher rating. Every time I am here there is minimal wait time and the staff are often friendly and informative. In comparison to the post office I used to go for years in the East Village this is heaven. read more

I've never had a positive experience in this establishment. It's honestly my fault for coming back, because of convenience, and expecting a different t result. Every time I've visited, I've never been met with a welcoming greeting or positive attitude. Every worker seems to hate their life and wants to ruin your day too. Will not be coming back to this location. read more

Ever since that lady doesn't work here anymore, I love coming in here! Everybody is extremely pleasant now! Yay! read more

US Post Office - Post Offices Near Me - New York, New York

This post office is a mess. I've been here 4 times and there's never a supervisor. There's a plus sized black woman with glasses and she is HORRIBLE. I requested a supervisor and she laughed in my face and said "we have no supervisor". read more

US Post Office - Customer service - Post Offices Near Me - New York, New York

The staff here are beyond rude. There's no reason to be cruel to someone just trying to drop off a package. You never know what someone is going through. Disgusting staff in here, sad. read more

US Post Office - USPS employee - Post Offices Near Me - New York, New York

My goodness! I'm not quite sure why everyone here is so rude and unprofessional. Especially Anna-Maria (someone posted her on these reviews already and she's flicking off a customer!) I was waiting at the beginning of the line to which I couldn't see any of the people behind the counter so I walked closer and she rudely yells "I DIDNT CALL YOU" to which I laughed and said wow okay. Then I stood there until she says "following". I placed my labeled packages on the counter and she said "what do you need" I said "to send them" and she just looks at me....and says "put them on the scale one by one" like excuse me, that's your job which I told her that and she said "does it look like I can reach, my arms are short!" please do better USPS. Hire workers who aren't disgusting and rude to customers. I wholeheartedly believe she's going to throw my packages in the trash. Let's see if they arrive where they are being shipped to. read more

Your worker Ms Knight was a unpleasant and very rude to me!! I asked her if she had orhe designs of stamps for me and she said I don't have fucking time for this !! Pick one or get off my line!! That is so unprofessional and rude to act towards a customer with my child with me!! When I ask can I speak to a manager she said you can move and when I can I find you someone and while waiting there she kept giving me dirty looks!! I will never go in this post office again I will take my business elsewhere!! What a shame to hire people like her to work in a government place !! Ms Fedey read more

This USPS location has a sign that states only service dogs for blind people are allowed. This is extremely illegal as there are other disabilities that require service animals. Not to mention it's against the law to even ask someone why they have a service dog. Staff is also extremely rude every time I go there. read more

This review will be short but not so sweet . I never thought I would review a post office but the two experiences I had were miseable.l Looking at the other reviews it appears I am not alone. The problem is not the facility, it is the miserable employees. All they did was talk to each other. They spoke about important subjects like "what are you having for lunch" "boy it's hot in here". They were literally rude to every customer. I would rather have another colonoscopy than go back to this place. read more

In my experience one of the best USPS locations I've been to. The employees are significantly friendlier and more approachable than any other post office I've been to before. Kira, especially, is absolutely fantastic and has been nothing but nice to me. She's very informative and helpful. The other ladies who work there are also very pleasant ,but I don't know their names. I typically go a few times a week so I interact with them quite often. I feel that most post offices are notoriously staffed with rude employees who treat you walking in to the store alone as the biggest inconvenience, but this location proves that stereotype otherwise! read more

This place is a complete clusterfuck! Every time I've HAD to come here there are huge lines with only a few people working. Today the only two women at the windows were yelling at each other. It also looks like a complete train wreck,I'm surprised my mail ever gets to where it's going. read more

Mrs.Knight was extremely rude before I even said a word to her. She yelled at me, belittled me and said to get out for simply walking in with my dog. I had to take my dog for a walk and thought I would drop off a package while I'm at it. I say okay go outside and get someone to hold my dog for me while I go back in to quickly drop off the package. She rolled her eyes, gave me an attitude and was being extremely condescending as I gave her the barcode. I just left and told myself I'd find another location to drop my package off at another day. Never go here. read more

I was beyond humiliated at this post office location today!!!! I was basically forced to leave by a rude, ignorant employee only because I entered the office with my trained service dog!!!! The post office employee literally said I need to leave immediately because I have a "pet" with me ( mind you it was in the midst of NYC rainstorm on a cold October day) or she said leave your "pet" outside! I repeatedly explained my dog is not a pet and that he is a service animal professionally trained and harnessed with visible medical signs on his vest to assist with my medical condition and that we should under no circumstances to be separated - but she continued to ignore my words. How inconsiderate and unprofessional - I will make sure to file a claim agains this location!!!! Under ADA act a service animal is not only assistance animal trained only for the visually impaired!! Our special needs come in many different forms!!! Sometimes disability can be the invisible one! There are cardiac service dogs, asthma service dogs and PTSD trained dogs among many official service animals that have the full right to enter all federal buildings with their handlers. Their training and assistance defers them from pets. Shame on you Hanover Square post office!!!! Beware of this location if you have a service animal!!!! read more

The hours here do suck. This location was the most convenient for me but the hours worked since I was visiting the Museum of American Finance for free on Tues from 10-11am. It was a bit hard to find, but it's right next door to Thomas Pink. I was in and out. No hassles, no worries. The employees weren't behind glass like the Midtown West location I'm used to. They didn't seem like the friendliest workers, but they got the job done. I guess I'd be annoyed too having to call over customers who aren't paying attention. read more

I never shipped anything before and the staff made it super easy and helpful? They figured out what was the cheapest option and made sure I understood the information I needed like tracking and expected delivery. read more

Staff is very rude and disrespectful at the Post Office at 1 Hanover Square. I mailed my daughter a check on September 23rd regular mail and she still did not receive it. It usually takes 2-3 business days from Manhattan to Staten Island. I went to the PO to inquire why it was taking so long. There is no one available on hand so I rang the bell for assistance. The lady with the short hair and glasses behind the counter across from me decided to yell across and ask if I work for the Post Office. That was very rude to treat a customer that way. I had a simple question and needed a simple answer. It was pretty obvious that I did not work for the Post Office. If that's not where I needed to be, they should have people to assist (in a nice manner). Will not return here!! read more

Mailed out three first class envelopes and all three never arrived to its destination. It's as if the staff at this post office intentionally tossed it in the garbage. There was an incident where I was waiting on line and overheard one of the staff members complain that people don't drop off mail in the correct bins so they were going to chuck their mail right into the garbage. Definitely not doing business at this place. read more

Hours of Operation = 10:00am to 6:00pm? Seriously? A Post Office in the Financial District that doesn't open until 10:00am? In the words of John McEnroe... YOU CANNOT BE SERIOUS? As I stand outside this particular post office on a weekday morning at 8:05am, I begin to contemplate as to why the strange hours of operation. Nevertheless, one thing was for certain, I would have to take time during my busy schedule to return to this Post Office so that I can mail a particular birthday card. Does this branch realize they're located on Wall Street and the vast majority of their potential (now potentially lost) patronage may not be able to step out of the office during the work day to have something mailed? Guess not... I'm going to try my luck with the Peck Slip location instead. read more

This station was ridiculously hard to find--even though I know the difference between Hanover St. and Hanover Square! All I needed was to drop my rent check; I like to make sure it gets mailed out of an official post office so my managing agent has one less way to tell me he didn't receive my rent. Now that I can find it, it's likely I'll use this post office in the future if I'm in this neighborhood and need to mail something or buy stamps. read more

Horrible experience. Wish I could give them 0 stars. The staff is extremely rude. I only visit this post office because it's the only one nearby. The manager I believe her name if Cynthia was extremely rude to me , I attempted to get her assistance with something and it appeared to bother her. If you don't like to interact with people them don't work In customer service,it's that simple. They have a tendency of sending packages to the incorrect place. Avoid this post office at all costs. read more

We went to this post office today because the post office we attempted to patronize had to close this morning when Verizon cut their electrical lines while working on an adjacent building (and don't get me started on Verizon, as I've had endless atrocious experiences with them during the past several years). Anyway; the first clerk (a woman) was very helpful & pleasant, and she gave me two forms & a mailer I'd need. After filling out the forms and waiting in line for awhile, a male clerk took care of everything - and although he was very efficient, he was incredibly officious & rather condescending. read more

Shipper dropped off a package at this location and this post office has been in possession of my package since then. 3 days have passed and the package hasn't left this post office for sorting facility. This proves their careless and irresponsible behavior. I hope they haven't lost my package. USPS Tracking still says that this post office is in possession of my package. Never thought I'd review a post office.. read more

I used to live right above this USPS office. I like the convenience of the place, but as people have pointed out the hours are not that great, and for some reason there's ALWAYS a long line not just for the counter service but also at the self service machine too. If you have time to wait in line this would be a good location, otherwise locations in midtown generally have better hours, especially the one by Penn Station. read more

US Post Office - Post Offices Near Me - New York, New York

Terrible customer assistance at this branch. The person who was assisting me was extremely unhelpful and raised her voice at multiple customers were were simply mailing a package. read more

I tend to focus on the positive and try to forget negative customer service experiences. I don't write bad reviews with any frequency, but instead write glowing reviews for truly wonderful places and people. Unfortunately, today was so bad--honestly, it was a little frightening, that I feel compelled to write a review. There is a middle aged woman with long braids who works the counter at this post office and she just went off on me. I had gone in for a particular product, she told me they didn't have it without even checking, and also made a snide comment about it, so I thanked her, left, and went to another post office down the road. There I found what I was looking for and purchased it. I then returned to that post office after preparing my packages to mail them. Before I even got up to the counter, I saw what I had been looking for front and center on display. I waited my turn and sure enough this same lady called me up. Or so I thought. I waited until the person in front of me left. I was the only person in line, and I thought I heard her say next, so I went up. Before I even got up to her she said "next time you need to wait until I say next," to which I did not respond, because I had waited and definitely thought I heard her say next, but anyway. I pointed to the product I'd been looking for not 30 minutes earlier and said "that was the product I'd been looking for" and she WENT OFF ON ME. She started screaming "she just put it out are you calling me a liar?!" to which I calmly said, "No, I haven't done any name calling, but I'll wait for someone else to help me." and then she kept going and screamed "what do you think I am RETARDED?!" which, by the way, is a completely unacceptable & offensive thing to say. Nobody should use that language, let alone a federal employee. Then she screamed at me to go to the front of the line and wait for someone else to help me. Which make no mistake, I did. Then she screamed "Next!" but of course there was nobody there but me. Fortuneately another window opened up and a very kind gentleman working there helped me with no issue. I thanked him and left. See, I worked in customer service for nearly 8 years. I get it. I show a lot more grace than most. I can take this woman being incredibly rude to me, but what if it had been someone with a not-so-thick skin?? It could have been somebody's grandmother or young son who perhaps had a learning disability. It makes me furious. I have no ill will to you, lady in the post office. I'm sure you were having a bad day. But I hope you read this and change your attitude because you never know what someone else is going through. There is no excuse to treat people the way you just treated me. Don't continue to do that to people. Life is too short. read more

It is INSANE how only 1 person is working at the counter, AT ALL TIMES, while everyone, like me right now, is waiting nearly 25 minutes to see that 1 person & I was next in line. After waiting for 25 minutes, I was told my package wasn't even delivered to that post office yet I clearly marked delivery to that specific post office. The employee told me I looked at it wrong. How the hell is that possible? You would think they would contact their higher ups to avoid this from happening & wasting their time since they said it is a common occurrence. It SADDENS me to understand how government offices like these allow these old, ignorant rude employees to work their when younger more friendlier & experience people are willing to work with a smile on their face. PLEASE FIX. read more

What a joke this USPS office at 1 Hanover Street in Downtown Manhattan is! Granted, many other USPS locations also get low ratings between 1 and 3 stars (as well as some Fedex and UPS locations), why would I even bother to write this negative review about this particular office? Here is my sad story.. On 12-27-2017 at around 2:00 p.m. I called this branch on Hanover St. and asked its employee (who sounded like a young African American gentleman) about their work hours. The man told me that they "work till 6 p.m. today". I thank him and went from Brooklyn to Downtown Manhattan with my little baby on a stroller on that extremely cold day. When I arrived, it was almost 3 p.m. I saw several customers arguing with a young gentleman (maybe the same guy who answered to me by phone?) near the entrance of the USPS office. The guy was telling us that he cannot let us in "because I am the only one in the store". I said to him "how come, I just called you and was told that you work till 6 p.m.?". The man just said "sorry".. I was speechless! I came to Manhattan with a baby on this freezing evening, with urgent mail on hand that now will go out after its deadline.. How can state employees just create a short "pre-holiday" day for themselves? Your salary is paid by us, public pays taxes! And stop taking everything for granted: your stable permanent employment, excellent benefits and pension, etc. Stop showing us your attitude, everyone has problems but we don't through ours in your face (like some of you do). So, we should speak up more often. Call their main number 800-ASK-USPS (800-275-8777) and report what you've experienced. read more

Love this place. Line can be a bit tedious during peak hours, but usually empty or near-empty off-peak. Employees are knowledgeable and helpful. I'm not sure why so many negative reviews for them. Also, this place plays the best smooth R&B to relax you during your time here. Great playlist, guys! read more

Warning: If you have anything valuable to ship, use UPS or FedEx, pay the extra money. They will lose your package aka employees steal your stuff and reroute the packages to the wrong state, I sent something to LOS ANGELES and it's still OUT FOR DELIVERY, IN TEXAS!.. These people know how to play the game, they HIJACK YOUR STUFF if they know there is no insurance on the package. Two things in a row I sent, and the packages somehow are still "In transit", a month later. Their tracking is a joke, it doesnt get updated. Dont get scammed with these people. Use UPS or FedEx for better piece of mind that your package will actually arrive. I would never use the post office ever again except to mail an envelope. And even that is pushing it, I sent my rent check to my landlord, and whoever delivered it CUT THE ENVELOPE OPEN with an opener (most likely thinking there was cash in there because I wrapped the check with some paper)! The check was destroyed and I had to send another one. Are you kidding me? DO NOT USE!!!!!! read more

As another reviewer put it, I never thought I would ever review a post office. This is the closest post office to my office, and it's convenient to go to when I need to mail a package. I've given this place so many chances, but between the long lines and unhappy employees, I'm not sure I want to go back. I was mailing a package today, and the employee at the counter grabbed from inside my box one of the books inside (I had not yet taped up the box) and told me that my educational items were not eligible for media mail, even though they are, according to USPS guidelines online. She also rudely told me that I could have gotten a free box since my package had to be mailed via priority. One would think that sharing something positive would be delivered in a positive manner...that was not the case here. I understand that these employees probably deal with a lot of difficult people, but that doesn't excuse poor behavior. I'm sad to say that I won't be going back, and in the rare instance that I must, I will gladly opt for the kiosk instead of going to the counter. read more

This particular location is a complete and total shitshow. The workers are slow and incompetent. I waited on line for 35 minutes and was the first person on line. Is this real life? Stay away at all costs. This place Is the absolute worst. read more

It's the only convenient post office in the neighborhood. For that they get two stars. But the staff is incredibly rude. There is no management to speak of. They are slow and always forget who the customer is. No wonder USPS is always in the red. Just go to fedex if your time and patience aren't abundant. read more

This post office is conveniently located near my job so I like to stop by based on the convenience factor. The pro is, there are self-serve so if you need to mail a domestic package, you can do it yourself. However, the con is, there is always a long line if you need to buy stamps or mail international. Lunch time is the worst/busiest so try to avoid that time! read more

I went here today dreading what I thought the experience would be based off the other Yelp reviews. I actually had a very pleasant experience and, if you read my other Yelp reviews, you know I'm not afraid to give a place a bad review if I think they deserve it. This Post Office is small and off the beaten path -- I like that though. It made it feel private and comfortable, like I was in the best-kept-secret of Post Office's in the City feeling like a celebrity not having to deal with the usual Post Office dealings. The place is immaculate and there were 2 employees working there. I only dealt with 1, but she was super-pleasant and friendly. The other guy seemed nice from what I observed. The line was pretty fast and they had nice music in the background. Honestly -- no complaints. In fact, just the opposite. Nothing but praise for this location. Please keep up the excellent work. read more

USPS SUCKS! They loose items I order and I am sick of packages being delivered late. The tracking system is a joke. Take a look at this missing item's tracking number: RA839411732DE. It went from Germany to NY(where I live) then to LA. LA!? WTF!? The content was a priceless(to me), collectible silver coin. I know that some a-hole @ USPS stole the coin and rerouted the package to LA where it got lost. Here's another one missing so far: 9405510200881411930805 with delivery status: Delivery status not updated! Content: valuable computer parts. They don't 'loose' some crappy items or fail to deliver those commercials, they 'loose' valuable easy-to-sell-after merchandise. Did I write 'loose'? I MEANT STEAL! I hate them for that. read more

After 3 horrible experiences at this location, I will never return. The staff are the most incompetent, rude, sexist, horrible people I've ever encountered in customer service. Walk an extra mile to another USPS location if you have to, just to avoid these awful humans. My experiences: 1) The man ahead of me in line walks halfway to an open counter, having seen the previous customer leave. The female clerk yells at new customer and lectures him about not waiting to be called for his turn. She refuses to wait on him and instructs him (at full volume) to wait for the next clerk. I'm then waited on by the angry female clerk who drones on about said male customer. 2) I ask to see what stamp patterns are currently available. Male clerk lays down three options then immediately tells me my time is up and that they no longer allow customers to take the time to choose their stamp books. He proceeds to lecture me about taking too long to choose. Dude, I need to be able to lay my eyes on them first before selecting the book. 3) Last and final straw - same male clerk as above. I walk to the counter holding documents and an addressed envelope. I attempt to ask if I have selected the correct envelope for my needs and am cut off by male clerk who mansplains to me that in order to mail these important documents I need to first put them inside the envelope, seal it, and hand it to him. Really, a*hole? I take a deep breath and do as told. He then decides only one of the numbers in the address is written illegibly, though other similarly written numbers are elsewhere on the envelope. I comment that it's written clearly and he replies by again mansplaining that I need to think about how numbers look on a computer screen and try to make my written numbers look like that. I will never again interact with this miserable creature. read more