Whoever was working on the left hand side on march 16th at 12:30 pm, you are a nasty human being. I was trying to explain that some of my packages already have tracking, some have a broker label and she didn't understand me so when I was trying to repeat myself she cut me off, gave me an attitude, and then refused to help me and IGNORED ME till the second counter helped me. Then she started talking about me with other customers right in front of my face. If I could give this place the worst review ever which I just did, I would 100 times over. This place is terrible. read more

Went from one genius to another, because my patience was running thin. Is this the address? "Yes, it's right there. So it's going to White Plains? Yes, it's right there." So with this envelop you get Express, is that what you want? Yes, just what it says, White Plains. And by the way Express is overnight right? NO WE DON'T DO OVERNIGHT ANYMORE. Well how fast will it get there? Well it could take a day, or two, or three, or more, but we can't make promises. It could arrive in three days???? for $33.25? Sooooooooooo for $.78 cents, I can expect the same result as with $33.25?????? Yes sir, that's right. Sir, is LLC part of his name???? May I please speak to the manager? No sir the manager is not available. IN 25 YEARS OF GOING TO THIS ZOO, the "manager" is yet to appear. The ATTITUDE and LAZINESS is overwhelming. Get results and talk to real people at DHL or UPS, if you're tired of the BS. read more

The staff is nasty beyond belief. They talk among themselves as if you're not standing right in front of them. They almost never have the firms you need out at the desk so you have to stand in line and then they send you to the automated machine ... lazy, incompetent and nasty read more

if i could give 0 i would. these are the most unprofessional, disrespectful group of people working in one place. the staff here never tries to assist anyone because they are always about there own agenda..arguing with the customers, lost packages. they should just close this po we have no use for this in our community read more

Terrible, slow service. People here go out of their way to give you an attitude. One of the worst post offices.

Compared to other post offices in the neighborhood, I cannot really complain too much about this location. I dropped by on an early weekday afternoon and waiting on the line for 15 minutes. Didn't USPS use to provide free packing tape for customers? Maybe that's a thing of the past. However, I purchased a $3.99 roll of tape. The worker, who was quite friendly, weighted and rang up my package, allowed me to tape it up at the packing table, and return it to her without waiting in line again. Overall, I had a decent experience here. Perhaps, I was one of the lucky ones. read more

This is the worst post office I have ever entered. The place is dirty and unorganized. Don't ask any questions, just send your package and leave. Self serve service machines don't work. Hold up, don't ask for the manger, attitude, attitude. Nothing positive about this place. One more thing, this location serves many African- Americans however they don't have stamps that reflect the community. Tsk , tsk, tsk, no African American stamduring Black History month. Can it get any worse? read more

The Morningside staff is great. I have a PO Box at this location and they are super helpful, knowledgeable and friendly.

Got P.O. Box there and so far happy with everything! I used to go to 110 st hell gate which was pure hell, one window open and extra rude staff and missing mail. This post office 116 is way better, li es are not too long and all 3 windows are open. I get my mail periodically and they did not lose anything yet. read more

There is an idiot who delivers the mail from the 116th post office who refuses to ring the bell. I have had so many packages stolen. Even though he has been informed to never leave packages outside. If I could choose a different post office I would. read more

Fast Forward to Feb 2019 and this post office is still one of the worst. False claims of " attempted delivery" are rampant here as the lazy carriers prefer you go pick it up yourself instead and that's IF they can even find it. I have been trying to get my package from them since last week and no one seems to know where it is and customer service wasn't much help either. 0 stars still stand read more

ACTUALLY attempting to deliver packages, writing the correct pickup time on pink slips, and saying more than two words to customers seem like pretty bare minimum requirements, but none of that happens here. What's more, being a post office, they close at 5 pm. Fine. Standard. But here's the rub: apparently they don't get their shit together enough to offers ANY SERVICES until at least noon, not to mention there are never more than two people working. So. If you have that brief noon-4 window available (who does though?) to sweat in line with other angry people, lucky you. Avoid at all costs. Even midtown post offices are better. Honestly reminds me of that episode of Broad City where Abby goes to the distribution center and meets Garol. It's that depressingly bleak. UPS at Frederick Douglass, any other post office, carrier pigeons--all more reliable, less-infuriating options. read more

US Post Office - Package wasn't available until 7 hours after the listed time. Seems pretty basic to write the correct window on the pink slips. - Post Offices Near Me - New York, New York

USPS do not have the greatest workers. HOWEVER, this location has the nicest workers ever. And I have to acknowledge them. Because like anywhere, there are some good, genuine employees. read more

I get it - this place, like so many other Post Offices in this city, is severely understaffed. So I imagine that customers are not always the most patient and pleasant, and I imagine that a shift behind this counter is not the most peaceful way to pass the time. Which is why I usually try to appreciate the friendly workers here (there are a few!!), and haven't felt the need to add another negative review because like. Why bother. And stuff. But just now a USPS worker called me a mean name, and I told her that wasn't nice, and she told me that wasn't her problem - and in a few minutes this will be a funny story but for now my itty bitty baby feelings are hurt and writing a one-star review is giving me something to focus on so that I don't go back inside and cry at her. read more

This post office is the worst and it seems this way no matter what time you go. The women at the counter are also rude and it seems like thy hate their job. Thankfully I only have to come here on occasion when I need to mail something for work. The management and service is poor. God forbid you ask a simple question because you don't work here and the women behind the counter mumble under their breath etc. read more

Currently have 3 emails from companies requesting refunds because the packages never shipped from this location. Started tracking and then disappear or never arrive , it has happened numerous times. WHY DO THE PACKAGES DISAPPEAR?!?! read more

They rarely open on time at 8:30. Usually it is 8:35-8:40. There is also no drop off for prepaid packages. These 2 inconveniences warrant a 1 star review. read more

i now have not received any mail since 2/17. am missing 8 packages. when i went in to ask they said none of the packages were there and a supervisor would contact me & i'm still waiting. update 3/6 now up to 10 missing packages. no call from supervisor. one package that was supposed to be delivered a month ago showed up yesterday. neighbors confirmed they did not get any mail for 2 weeks. this is insane. read more

Like every public service agency in Harem, this one is ran down, disorganized, filthy, under staffed, and to say it's the worst post office ever is an understatement. Side note, I've used Murray Hill station before for years and it was great, always staffed, kiosks self serve, etc. This place is a pure s**t hole from the far depths of hell. I know people of color and minorities don't matter to companies much anymore but seriously just close this post office and use it for distribution center for carriers and make everyone go to 125th St. if you cannot properly maintain this location or manage it properly. The employees here are so worthless they should be ashamed of themselves. And more shame on the USPS for putting the likely once good employees in such a terrible work environment they end up acting like they do here. If their chair doesn't swivel enough for their lazy fat asses to do a job, then it's not getting done. I've never seen a group of such incompetent clowns trying to get a job done, and still fail in every way to get the job done. This is worse than any DMV, IRS office, Courthouse, traffic ticket line, etc. Time after time after time, year after year, every single visit this place is worse. I've instructed every person I know to use UPS/ Fed-Ex etc. See my reviews, all 5 stars, I never bash businesses but this is that one exception. read more

Super super slow. It feels like the line never moves. Employees here are nicer than other post office locations, but I have no idea why it is so slow. I've been to other post offices that are much busier in the city in which the line moves much faster. read more

This is the slowest post office I've ever experienced. Harlem is low key, but these guys are in an alternate molasses universe. Just go somewhere else. read more

The worst usps station. Theres always long line until the exit door. So many ppl are waiting but the only 2 windowa are opening(sometimes 3) and workers are chatting behind the P.o. box. you have to wait at least 45min everytime! Can you believe it? and one of the worker has really horrible attitude. waited 45min and if she calls "next" at me with her finger and displeased face, I feel like ed#ioph[gfoiuyp8cy!!!!!!!!!! I wish USPS wll check yelp and find my review sometime very soon..... read more

Found that there is no Yelp page for this location, so I thought I would do a public service and put one up. I have mixed feelings about the US Post Service. I think it is highly inefficient when receiving a package. They always just leave a pink slip in your mailbox and it becomes a giant chore to get your parcel (this is why I hate ordering things online). But when receiving simple letters from friends and family it is a great delight. On a good day they have a separate window just for pick up, but usually you have to wait in a long line to get anything done. So bring a book or ipod/iphone because even the simplest tasks requires a wait. Also, what gets me a little annoyed is that their hours are in between work hours 8:30am-5:30pm, so I can only go on the weekends. HOURS: Mon-Fri 8:30am - 5:30pm Sat 9:00am - 4:00pm Sun Closed read more

Don't go to the 125th St Post Office, there are so unprofessional & rude! Gave me a copy of a Passport Application!

Just say no to this PO and walk up to 125th instead. The workers here hate their lives and will insist on finishing their conversations about hair before thinking about helping you. : ( Queues are always long. No APC. No large package drop door. Attendants at package services window are ghosts. Boo! read more

I had the worst experience with the staff here, in particular the lady clerk closest to the door. Absolutely HORRIBLE attitude. I usually don't write reviews to complain, but this lady was unpleasant, unhelpful, and downright rude. And I consider myself a more-than-polite person, always treating people I meet with respect and courtesy. Take your business elsewhere, even if it means paying a little more for a much better customer service experience. USPS seriously needs to reconsider how they train their staff in terms of customer service. I understand the staff may be overworked and have less-than-optimal working conditions, but the attitude I received from this branch was appalling and insulting. read more

I've come here at all times, 4pm, 2pm, 12pm...and there's always a dang line that has you waiting more than 30 minutes just to get to the window. This time I came at 9:45am. Nothing changed! There were about 12 people waiting in front of me. 1 window was open. When I the line got to the door, the 2nd teller finally opened her window. read more

Wish I could leave 0 stars. Like everyone else who leaves a review for this post office hub, I have the same complaints. Never actually attempt to deliver packages and then no one knows where they go. Do they stockpile all of these attempted deliveries? Because between my office and home (about 4 blocks apart) they have lost 6 packages in the last 6 months, I've filed missing packages complaints with USPS and not one has been recovered. Unacceptable and actually crazy that this problem can't be fixed. If one more of my packages goes missing I'm calling the police. I have had to start getting all of my packages delivered to my moms house in New Jersey and pick them up on a monthly basis because I can't trust the post office in Harlem. Might get a P.O. Box further downtown, I've never had an issue with any other post office district in my life. read more

Abandon hope. Easily the worst post office I've ever visited. If I move to a new building in the same area, it will be worth spending hundreds of dollars more per month for a doorman building to avoid ever setting foot in this hellhole again. Visit # 1 to pick up a missed package for my fiancée: They had three people on duty behind the plexiglass partition, which is obviously there to keep people from reaching across the desk to get at them. Despite there being no signs or instructions on where to pick up packages, I found the right line based on the missed package notices clutched in the hands of one grim line of customers. I stood there for 25 minutes and the line did not budge. One worker took the slip of the first person in line, and just did not come back. So I left. Visit # 2 to pick up same missed package: Two people on duty this time, and after some confusion, I realized there was no designated package pickup line this day. Many other customers seemed perplexed as well upon entering. The very long line moved very slowly. I gave the workers behind the plexiglass the benefit of the doubt, and I did not engage in the complaints or berating that the other customers started. It became clear, though, that they do not even have a supervisor on duty at this location. You have to contact a different post office to get to these people's supervisor. What is a supervisor going to do from 10-15 blocks away??? Anyway, I finally get to the window, and I cheerily hand over my missed package slip and my NY driver's license. Remember, this is a package for my fiancée, but we live together and the address on my ID matches the slip. The woman behind the glass said, "This isn't you. Who is ____ _____?" I tell her who it is, and she tells me that I need her ID in order to pick up the package. This is in spite of what it says on the back of everyone's missed package card, that with proper ID you can have your package picked up by "your agent." I pointed that out to her, and she told me again that I needed my fiancée's ID. I pointed out that we lived at the same address. She didn't care. Frustrated, I asked her, "So you're saying that I need to take her ID away from her for a day in order to come here and pick up her package?" She said yes, I said, "Bullshit," and left in a huff but not before she called "Have a nice day" after me. Again, this is why they have the plexiglass. I could round up three equally unsatisfied customers from the line I waited in, and I guarantee we could run that place so much better than the booger-eating morons who work there now. But nothing will change at this post office, because in order to fix it you'd have to shut the place down for a month and fire or reassign everyone working there. My advice would be to use UPS and FedEx whenever you can, or maybe talk to your mail carrier (who are usually very nice, competent people) to make sure you never get one of the dreaded missed package slips again. read more

US Post Office - If you get a missed package notice with this on the back, then it's gonna be a bad day for you. - Post Offices Near Me - New York, New York

The single worst post office I have ever been to. Understaffed, uncaring staff, disorganized. My advice, unless you have to, avoid this place like the plague. R Came here again today. Even worse than before. I will avoid this place like the plague. Poor service... Zero customer service... They just don't care. R read more

Worst, slowest, packages do not get delivered even when they can fit into my mailbox, they often just leave a tag and doesnt even bother ringing the bell and when they do ring the bell, they want you to come downstairs to pick it up. read more

I Called Because I Was Confused About A Package But The Lady Was Very Nice And Helpful

NO STARS!!!!!! If I could. I've lived in this neighborhood for fifteen years. I can unequivocally say this is the WORST post office in the city. Bad service, package pickup window always closed and there is always a line to the door. Just unacceptable. read more

Sure the employees are nice but how many? Two??? They have 2 agents (3 if you are lucky) - and 6 windows (pickups window would be closed and you have to take the main line). Lines often overflow out of the post office (see pictures). I don't have anything against the employees but the management is abysmal. Avoid if possible. read more

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Ghetto!!!!!!! There is always one person working. Also no drop off so if you a package already with a prepaid postage you're expected to stand in the line that always outside the building. This is why people are using ups and fedex more read more

I had a package delivery attempt on Friday but received a slip saying I could pick up the package at the post office. I went there on the following Wednesday afternoon and they couldn't find it because they still hadn't processed the packages FROM THE WEEKEND! How are these guys not shut down several times over already? At least they were pleasant this time. read more

The slowest, indifferent, rude service I've ever experienced in my life at any type of customer interfacing around the world - and I've had plenty in Europe. I've never left a negative feedback in my life about any business or governmental service, but I had to. I just filed a formal complaint with the USPS customer service line and have a case number. Let's see what would ensue from this....there needs to be a change of leadership - whether the employees are incompetent or slower than usual, it can all be changed by the postmaster's ability to manage his/her team!!!! read more

Came in at 12:30 on a weekday. Yes there was a line, but with 3 tellers, it cleared up in under 10minutes.

Save yourself the ulcer. Do not go there! It needs to be shut down. Horrible service IF any! Horrible people working there! They were never thought costumer service basics. LONG LINES! It feels like you are in a third world country! Nasty Bullet Proof Windows etc... read more

Literally the most infuriating USPS of all time. Most incompetent delivery person works here, someone who cannot seem to be able to do the most basic job of putting mail in the mailbox, or putting it in the correct mailbox. Literally has lost five packages of mine in a month. FIVE. How does the delivery person for this route still have a JOB?! read more