The process to hold mail is impossible to use, WHEN it even in service! this PO needs to get into the current century read more

TLDR: Matt is a sadistic angry thief, who wouldn't give me my full receipt and should be fired. Matt is probably the worst person employed by the USPS. He's very condescending and sadistic. He was helping my mom and I was on the phone with my mom throughout this entire ordeal and he was speaking down to her, asserting his dominance, and overall just being a terrible person. My mom went to go ship a package for me. I had a prepaid priority flat rate label and so the flat rate box is included. She asked which box she should use for the flat rate and Matt pointed her to the brown boxes (the wrong boxes). Then when she went to go ship it they charged her for the box and refused to give her her items back when she didn't want to ship anymore. The person she asked for help lied to her and then wouldn't give her her items back. This is theft. My mom eventually just paid for the box and then he refused to give her the full receipt for the tracking info because the bottom part would contain info on reporting him, etc. (see pic) Honestly it's pretty concerning looking at the copious reviews about how terrible the staff is. This branch needs better training and a revamp read more

US Post Office - Post Offices Near Me - Mount Juliet, Tennessee

Worst delivery service and store I had ever come in contact with, delayed package for 2 days, every time you call and ask questions they put me on hold for over 45 minutes until I hung up read more

This place sucks.... Worst delivery service marked undeliverable on a sunny day, no mail showed up Thursday-Monday.

Not sure why or how some people have problems here but I've been here multiple times and every time was a good experience. The customer service is top notch, almost unreal. read more

I've had so many packages get lost or delayed in the black hole of the Mt Juliet post office. What's going on at this place? Any time I order something or ship something I hope it doesn't have to go thru this post office to get where it's going. But since I live in a nearby town it usually does. Something needs to change here. Must be the worst post office in the country. How do they lose so many packages? And why is EVERY package that manages to not get lost, is delivered days late? read more

The quickest and kindest post office I've ever been to. And I have been to this location multiple times!

There are two addresses with the same street number, 1158 Sydney Terrace and 1158 Mount Vernon Lane. We often receive the mail for the other address and they often receive ours. I have been to the post office to try to get this fixed and all I get are promises. Much of this mail is first class; as an example, we received health insurance information and student loan information that belongs to the other address. Recently, they received a letter that contained an investment check and information. Today, I went to the post office with another piece of first class mail for the other address. The postmaster was not available, but I was that that her supervisor would be available at 10:30 and would call me. It is now 2:42 and no calls from the supervisor have come to my phone. read more

Matt is so kind, I'm not sure what the review below is talking about- I've seen him be more than patient with customers and he always has a conversation with me. read more

I had bought something from Amazon last month, and it's still lost at the Mount Juliet, TN Post Office. It's supposed to be such a small, cute little town. How do they lose packages there? I'd understand if it were located in a much bigger city. read more

Such a rude staff. The blonde lady is SO rude. If you get there at 4:50 they don't want anything to do with people. They just want to leave. They told me they don't print out my pre paid label they had on my phone. They only said that because they wanted to leave. Went to UPS after and they were SO much better. USPS always feels like I'm going to the DMV. UPS feels like I'm checking into a five star hotel. They need to fire this lady read more

Such a wonderful experience! I was worried because of the reviews, but I have no idea why this place has such a low rating. I went during the pandemic and felt it ran smooth and quick. It was open and people were spaced out well. The staff (Carey and Andrey) were very helpful and the friendliest of any staff I've encountered at a post office or many other businesses actually. I was hesitant to come to this location, now it's likely the only location I will go to from now on. Incredible staff! read more

I live in Mt. Juliet TN. I've had a tracked package delivered by USPS to the wrong address, it was supposed to go to an established business and it went to a residence. The package was never recovered so I had to file a claim and wait over 4 months to get my money back. The package was payment on a auctioned item, so it was time specific. Never got a single ounce of help at the Mt. Juliet post office. They couldn't tell me what forms I needed or anything. One male employee was extremely rude and demeaning. They have since lost my bill payments to credit card companies, put mail in wrong mailboxes when our box is clearly numerically marked ( this is usually temp mailmen), and now have lost a package that was supposed to be delivered 3 days ago from China. It made it all the way around the world with a dozen different stops just to be lost by this INCOMPETENT podunk post office ten miles away. I'd go down there and inquire but if that rude guy is still there I'm afraid I might climb over the counter and kick his a$$. I'm totally fed up with the Mt. Juliet post office employees. They need to be fired and replaced. read more

Extremely rude employees. Had a pre-paid package, and needed to ask a quick question. Got yelled at by the employee and dismissed. Then y'all wonder why we all predominantly go to UPS of FedEx. read more

I have a time-sensitive package that was supposed to be delivered on Wednesday from Amazon, but they didn't deliver it because they couldn't "gain access." However, they delivered my mail in the mail box. There is construction in the area, but there is no reason they shouldn't have been able to deliver my package too. Thursday, I called Amazon who called the Mt. Juliet Post Office and I spoke with a guy at this location who said the package was still on the truck and should be delivered that day. It wasn't. Friday, I called Amazon again because every time I call the phone number 615-773-3516 for this location, the line is busy. We'll see if I get my package or not, but I am not happy and would much rather spend the extra money to ship my packages at UPS which is closer anyway. read more

Doesn't matter if you are in the door or not before 5:00 they close ... shut the gate. I need to work for the P.O. At my job you work till everyone is served / the job is done. There was 2 of us completing a label ,not a line out the door. Bad customer service to me!!! read more

I had a package that needed to be mailed today. I was not sure what time they closed. I got there a few minutes before closing time. Doors were open. Workers were still there assisting other customers. They would not take my packages. Said they were closed. It was not closing time. When I told them they needed to go today, they said well you can drive to Nashville. I know I should have checked times first, but it was before their closing time and they were still studying other customers as well. read more

If I could possibly rate 0 stars I would! I mailed a card 6 days ago (Saturday) to east TN that should have gotten there in 2 maybe 3 days at the longest. The card was delivered BACK TO ME ON MONDAY. I promptly returned it to local post office and they said they would "take care of it". It is now 4 days later (FRIDAY) and it STILL has not gotten to its location. It was a birthday card which will be a week late thanks to snail mail!. If it even reaches its destination AT ALL!! This is why the USPS is frowned upon by most. read more

the phone number that is supplied on the website is a fax machine there is NO WAY to call them direct ..... so now l get to go there and see if the package is there or not ..... this is messed up we have live in different cities and states and I have NEVER gotten this ..... we are currently in Mount Juliet , TN read more