I can't believe I waited in line for 20 minutes to get waited on …read more. 2 people behind the desk .. two customers in the store ... It took 2 people to help person even thought The sales associate was knowledgeable the other sales associate stood to Listen her !! Didn't even ask me what I needed . She walked In the back room and had to be called to resume her job . No apology nothing .. Absolutely terrible customer service !!

Got the 20minutes before express cutoff and two people including Jade, could not get my one item…read moreout in time. I even have an account and am at FedEx everyday. Loyalty not appreciated!

They stole part of my collectibles and won't send the rest of merchandise that I bought from Mecum…read moreAuction three months ago I would'n recommend anyone to use NAVIS PACK&SHIP unless you want part of your merchandise stolen

Very disappointed in this service. Terrible customer service. I had a family heirloom that needed…read moreto picked up in one state, delivered to another state. I paid for it to be delivered to my garage, which cost extra money. The movers who came to pick it up were great, but the rest of the service was terrible. The piece was not packed well - see the photo. Once it got to close to my town, I was told by the receiving company they could not deliver it to my garage and wanted me to come pick it up. I called Navis, and the person who set up the shipping said "interesting. ' Let me know how it turns out.' I tried to figure out how to get the item, but after a week, called Navis back and they talked with the receiving company and finally it was delivered 10 days later.

THIS BUSINESS HAS MOVED!!!…read more The new location is: 14115 Lincoln Street NE, Suite #500, Ham Lake, MN - 55304.

After having two professional moving companies give me an estimate for an out-of-state move I…read moretalked to Steve E. of Pakmail in Blaine, MN. The pro's came and looked at my stuff, made a bunch of notes on their iPad, and sent me a nice proposal via email; their estimates of weight were within 200 lbs. of one another, and the bottom lines were separated by a mere $25. When Steve came in I showed him the exact same items, and he took a notepad and pencil and made some notes and told me he would get back to me in a day or two. His 'estimate' of the weight (and, thus, the cost to ship) was vastly incorrect - 4,600 lbs. vs. 7,400 lbs. from the other two companies. Naturally, his price was considerably lower. When moving day came he showed up, along with three movers. The three "movers" were 17-18 kids, two of which he didn't seem to have ever met before. His regular employee was the third, and the kid was a good worker. The other two were friends of his, and they were smaller than my wife. We have some heavy stuff but Steve said they'd be able to manage. When the 26' truck was getting full but a number of our items were still in the house Steve said "You have a lot of stuff! I'm gonna have to drop this stuff off at my warehouse and come back for the rest. This is going to cost more than I estimated." Great - more expense due to his 1950s way of calculating the weight of my stuff. When the cost came in after he had weighed everything it was right in-line with where the other two companies we were at from a weight standpoint, but his price was higher. After giving him my two cents he ended up dropping the price by over $1,000 (magic, huh??). The shipping portion didn't quite go the way I expected - a couple days early with no phone call until the day they wanted to deliver my items. I wasn't going to be to Phoenix for another week. :/ Everything got moved into the house/garage but there were at least ten items that were scratched or punctured/ripped in the process so I had to make an insurance claim against the corporate office, which refunded my $1,400 after I got estimates to fix the things that were compromised. In no way did I expect everything to go perfect, but I at least like to think that people will keep their word. Steve was helpful up to a point, then he stopped being helpful and responses were delayed or didn't come at all (via email). If you need to have a set of tools shipped across town I say go for it. But if you have items of value or want a favorable experience I wouldn't recommend Pakmail.

Started out my adventure dropping off 3 packages and turns out 2 of the shipping labels were not…read moreall labeled right from Amazon.. Gentleman who helped was great but found out when back to work that there was a label not accounted for which would have cost me $250 if not returned correctly.. I called and talked to another gal who went crawling through the mass pile of boxes trying to locate the messed up labeling (my fault not anyone there). She took my name and number said when she located them she'd call me back...In which she did 5-10 minutes later. After getting ahold of Amazon to correct the shipping labels i texted the managers private phone with correct info and label identification as to what goes on which package. She took care of it while still running the store with a pile of people coming in. Cant say enough about the above and beyond assistance they provided for me today. Every one of them I had a wonderful interaction with. If there was 10 stars it wouldn't be enough, this kind of customer service is unheard of these days.. Thank you!!! Todd T

Needed to drop off my Old Navy returns at the UPS store. There is a self serv kiosk for returns…read morewith return labels but the kiosk said the 'Happy Returns' had to be done with an associate. ( Returns of Old Navy/Gap/Banana Republic) Stood in a somewhat long line, but it went fast, the associates were quick to get everyone thru. Nice space in a strip mall off of Hwy 65 and 125th/Main street exit. Plenty of parking. They have a copy machine and items for purchase such as sharpies/markers, padding, envelopes, packing tape, etc A convenient place for returns and any office supplies needed.

Jessica helped me and was PHENOMENAL. upbeat, professional, quick, and helpful - even with a couple…read moremore difficult customers in front of me - I watched her help them with grace and kindness. it was refreshing!!

It's less than a week before Christmas, crunch time, and I was in and out in less than five…read moreminutes. Really. And the were nice. This was a positive experience.

First things first, I normally love this location. I've had really good experiences with associates…read moreworking here and have gone out of my way to leave them positive surveys. Today however this group could not have been less cordial. Especially the Store manager. I've been having issue with my packages to being actually delivered and I usually don't mind routing them here, but having poor attitudes is just the icing on the Proverbial cake of bad experiences.

Guess what? The super cool Assistant Manager, Quinn is gone and there's a new manager and she's a…read moreClass A Jerk!!! I went here today (for the 4th time this summer) to ship an extra large item at the request of an Ebay buyer. I was shipping a super huge, 44 pound antique radio using the buyer's account number. Should be simple, right? Wrong! Quinn is gone and the new manager made my experience miserable. When I asked her why the last 3 times were totally different she told me she "wasn't going to argue with me" and that she's training a new person and they're going to do it right this time! So my last 3 times were done wrong? It seemed good to me. How about some consistent policies? I felt like I should have my attorney sitting next to me when I was listening to her carefully worded tap dance, explaining to me who is liable for what, who they consider the actual shipper, etc. etc. etc. Just please don't smash my stuff! I miss Quinn. This new woman should get a new job where she doesn't deal with customers. I left with a headache. -Daddy Maxx Retro

Britney was really helpful and kind when I came in today to do a return and have some documents…read morenotarized :)

The level of service here is top notch. especially considering the sheer volume of packages. Ive…read moreseen them take excellent care of unprepared and under informed customers with grace and kindness. keep up the great work.

I'm a repeat customer - recommended!…read more Need to ship a huge antique floor world globe? Need to ship a heavy antique radio? Need to ship some vintage motorcycle parts to England? It's expensive. But they'll get it done for you. And if you want, they'll also come to your front door and pick it up. I've used Pak Mail many times over the years. And I have Ebay customers that used them. They've always done a fantastic job. The owner is very friendly. He's also a bit of a BSer. I've caught him many times making things up, exaggerating, or inventing facts...in a friendly way, like my crazy uncle. If you can get past the tall tales and if you have a thick wallet, you'll have a good experience with Pak Mail. -Daddy Maxx Retro

Sorry to say but this establishment is out of business, stopped by today 8/14/2024, all the signage…read morehas been removed and the door was locked

Very helpful service, friendly, and gave all options and information up front. He was patient and…read morelistened to what we needed. Very parking lot parking with many spots. Quickly loving line even in the evening.

Order an item that cost $500 and the delivery person open up the box and stole it , then place a…read morebox of face mask inside the package and drop it off , on Sunday

Our business requires us to work with the post office on a regular basis. By and large they are…read moreextremely incompetent . They are very difficult to get a hold of, and take ridiculous amounts of time to get approvals from . The postmasters are most often not in their office and no one seems to know where they are. This however is not indicative of the carriers.

They're always pleasant and not always helpful. It seems to me that the postal workers assume…read morecustomers know what they need to do, which should not be assumed. In general, this office seems short staffed as lines are usually long. Thankfully they recognize my bf when he drops off packages. Since his packages are labeled and he makes sure to have a scan sheet, he's able to drop them off at the side of the counter. This allows him to bypass the line and it helps the workers process the packages much quicker!