I went here to mail an eBay item and use the QR code on my phone. The butch-looking woman behind…read morethe counter yanked my phone right out of my hand because the QR code wasn't scanning. Most of the workers here are nice, she is not.

I had my mail forwarded 1/9/26. I have received 5 pieces of…read moremail. (probably missing over 45 pieces) As I walked in I was stared down by an employee girl seemed like I shouldn't even be alive. I had to silently rebuke the devil before I stepped any further Another staff helped me who was professional & kind. They stated the mail carrier probably was sending it back... Talked to the mail carrier, she says, "no" she is not sending it back. WHERE IS MY MAIL? I was hopefully able to get it stopped (from the manager in the back) DOES SOMEONE KNOW ME HERE? WHAT SHADY BUSINESS IS GOING ON @ THIS LOCATION? The search continues for my mail

Recent package was said to be Delivered by informed delivery to my mailbox. Unfortunately it is not…read morein my mailbox. I fear it probably got delivered to another mailbox. I Was unsuccessful in contacting USPS through phone and online chat. I was expected this package and I fear it is lost. This neighborhood post Office is unfortunately the worst. If i could use another service, I would. The star is actually a minus one

One of the friendliness post offices, in my opinion. Although this place can be quite busy, they…read moreget through the line pretty quickly. The parking is easily accessible and quick to just pop in.

The Champlin Post Office is conveniently located and has helpful staff. We went in for passport…read morephotos and they were friendly and helped us get everything in order and sent. I've been mailing military care packages from this location and they've always been good at helping with forms and knowing what packages to use. They were helpful with foreign mail and customs forms too. Post office boxes are available at this location too. Some retail greeting cards in the lobby.

This is the worst UPS store I've ever been to. Everyone there always seems to have a bad attitude,…read moreespecially the older lady who works weekday mornings. The first time I went, she told me I needed to have the label printed. I came back with the label printed, and then she said I needed a box that didn't have the product on it, even though it was the original box the item came in. I ended up spending $20 on a new box, and then she charged me $1 just to tape it. The second time I went in was also for a return. This time I came prepared with a plain box and a printed label, and they told me the box "wasn't sturdy enough" for them to ship. What does that even mean? A box is a box. I ended up going to a different UPS store, and they shipped it with no issues.

Well it's Saturday at 9AM. Store is not open. No signs of life. Now 9:30AM. Still not open. I…read morethink the other poor reviews of this location apparently are spot on. Poor customer service. If this is corporate someone needs to check this out. If individually owned they need to figure out how to be open at stated hours. Either way poor service.

Yes, you counted six stars -- not five…read more Jeremy. This guy... EVERY. SINGLE. TIME. He is KIND. He is THOUGHTFUL. He is EMPATHETIC. He is FAST. He is EFFICIENT. He is HELPFUL. He is UNDERSTANDING. He is the definition of what customer service is supposed to look like. Saturday, Maple Grove. I arrived at 12:50 PM -- closing time 1 PM. Jeremy was assisting me with Certified Mail for multiple time-sensitive government-agency documents, and he handled it with pride. The moment he realized how important those envelopes were to me, his focus and care somehow doubled. He didn't rush, roll his eyes, or make excuses -- he made sure every single detail was perfect. When I walked out, it was 1:04. The last customer in line was out of luck, right? Nope. Watch this, folks -- Jeremy, instead of saying: "A -- we're closed. B -- we don't take that..." (Golden Valley Post Office reference) Jeremy smiled and said: "Hey sir, how are ya? Come on up!" That is show-stopping customer service. And here's the thing -- this wasn't a "one-off" good day. I've been in this location many times lately, under difficult personal circumstances, and every single time Jeremy is on the clock, he shows up the same way: kind, patient, and genuine. Whether it's me or another customer, his integrity never wavers. It's not an act -- it's who he is. At a point in my life where I sometimes wonder what happened to basic decency, thank God for people like Jeremy. His consistent, unmatched kindness and work ethic restore faith in humanity. The USPS is lucky to have a man like that representing them -- hands down. With respect (and gratitude), A customer who knows how rare true professionalism is. "Consistent kindness, not coincidence -- Jeremy embodies what customer service should be."

I want to call out the Maple Grove USPS for their excellent service, especially Nayla (Neila?) who…read morehelped me twice over the last six weeks as I've been working to get the mail of my deceased adult son forwarded to my address for estate purposes. Nayla was incredibly kind, compassionate, and helpful. Especially today--a VERY busy mailing day before Christmas when the lobby was packed with people--Nayla made me feel like the only person in the room and made clear that I mattered. I am grateful for her kindness and empathy during a difficult time for me and a busy holiday time for the postal service.

The workers are great. Lines can be long inside. They went from 4 drive up drop off mailboxes to…read moreonly one.

I called today 2/12/2025 at 4:00pm and got a gentleman on the line. I told him that we have had…read moremail not reaching its destination and one piece was in a brown 10x11 envelope which had some personal information in it. He started getting defensive with me asking me "So what are you saying?" "Are you saying this is the mail carriers fault?!" I told him I have to start with the mail carrier because I don't know what comes next. For 22 years our bills have been getting paid and for 22 years we have never had our mail dumped in front of our mail box, when our neighbors still had theirs and nobody else had mail on the ground in the cul-de-sac. He yelled at me and said that his mail carriers are not going to risk their job for a $20 check. Well, it wasn't a $20 check more like $200 and it had a checking account number and the other larger envelop had a SSI number. Regardless, he felt he was being attacked which was not the case and he felt he needed to act tough. I just wanted answers to why nobody had gotten back to me after I filled out a form as to what was going on and never recieved an answer. Most people working for a company do not get this defensive, then he just hung on the line and didn't say anything as I kept asking, 'Are you there?' "Hey, are you still on the phone?" after which seconds had gone by and he finally said, 'yeah'. Really absolutely the worst customer service I have ever experienced from any post office. Please start hiring those in this country that really want jobs. I have no clue where you are getting these people, but they certainly are not of the military type.

Today 7/5/25 at approx 1228 FedEx delivery guy is on my Ring cameras throwing my package's to the…read moreground. It was raining the items were in cardboard boxes, and my delivery instructions ask to deliver to my Front Door under the eve. He left them at the garage door exposed to the rain on the wet sidewalk (his own photo shows that). I spoke to him through my Ring advising him of his delivery 100% recorded. I asked why he is throwing my packages to the ground, why he is leaving them in the rain to get soaked and ruin the contents, and not following my delivery instructions as I am a member of FedEx app- asking for delivery specifics. He told me to go ahead report him and laughed as he walked away. I advised him to move my package's out of the rain onto the front step. I also said his video is being streamed so have fun looking for a new job. Blonde male approx 20-30 5'6 200 lbs. see video if I can add it. What an unprofessional non-caring human! I work hard for my money and when I order an item-to have the delivery deliberately break and throw it about- uncalled for should be a crime damage to property. https://ring.com/share/b885e687-9d9e-4102-b559-a8cf5b24c1da

I need to stop doing business with companies that use FedEx. My whole day is hijacked when I have…read moreto sign for a package. The estimated time was blown past and here I am waiting on a Friday. My Whole day is screwed. I prefer other delivery services better.

I had never sent anything overnight. JT was awesome with pricing & getting me through the process…read more Welcoming. Thanks, JT!

Staff are very friendly and helpful even though I am returning a bunch of little packages.read more

Service was very rushed and rude. I arrived at 8:59AM for my notary appointment at 9:00AM. The guy…read moreworking at the counter appeared frustrated with me for simply showing up to my appointment and said I would have to wait because he can only do so much when he's the only person scheduled and his colleague didn't show up until later in the morning (that's a management problem, not a customer problem). There was only one person who had entered after me with a package. I agreed to wait until he helped the person who came in after me since he seemed so frazzled. I ended up waiting for him to help three people who came in after me to send a package, print, and some other random task. The guy who came in with the random task was a man with a thick Spanish accent--and the UPS worker was so rude to him. Again, with apparently no customer service skills yelled at the guy that he was wasting his time, which he doesn't have time to waste, and that he wished the guy would have told him what he needed sooner. It honestly made me so uncomfortable and I only stayed because I couldn't make an appointment elsewhere. The notary was $5 but definitely not worth the UPS-created stress. 10/10 would not recommend coming to this location.

Many years ago I got a UPS box for business because I was working out of my home and didn't need…read morecustomers to know where I lived. Since that time, it has become very important for receiving packages because there's too many porch pirates out in the community. So all of my packages go to this UPS store. All the people who have worked here have been very very nice. The last owner and the current owner not only are good business people, but they must be good employers because they keep their employees for quite some time. It's fun to watch the new employees learning all of the wonderful skills that come with working at UPS. I really enjoy talking with the people at this UPS store. They are very helpful. I watch them deal with some pretty difficult orders and people and they have excellent customer service skills. I highly recommend this UPS store.