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US Post Office

3.0 (1 review)
Closed 8:30 am - 5:00 pm

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4 years ago

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US Post Office

US Post Office

(28 reviews)

Yes, you counted six stars -- not five…read more Jeremy. This guy... EVERY. SINGLE. TIME. He is KIND. He is THOUGHTFUL. He is EMPATHETIC. He is FAST. He is EFFICIENT. He is HELPFUL. He is UNDERSTANDING. He is the definition of what customer service is supposed to look like. Saturday, Maple Grove. I arrived at 12:50 PM -- closing time 1 PM. Jeremy was assisting me with Certified Mail for multiple time-sensitive government-agency documents, and he handled it with pride. The moment he realized how important those envelopes were to me, his focus and care somehow doubled. He didn't rush, roll his eyes, or make excuses -- he made sure every single detail was perfect. When I walked out, it was 1:04. The last customer in line was out of luck, right? Nope. Watch this, folks -- Jeremy, instead of saying: "A -- we're closed. B -- we don't take that..." (Golden Valley Post Office reference) Jeremy smiled and said: "Hey sir, how are ya? Come on up!" That is show-stopping customer service. And here's the thing -- this wasn't a "one-off" good day. I've been in this location many times lately, under difficult personal circumstances, and every single time Jeremy is on the clock, he shows up the same way: kind, patient, and genuine. Whether it's me or another customer, his integrity never wavers. It's not an act -- it's who he is. At a point in my life where I sometimes wonder what happened to basic decency, thank God for people like Jeremy. His consistent, unmatched kindness and work ethic restore faith in humanity. The USPS is lucky to have a man like that representing them -- hands down. With respect (and gratitude), A customer who knows how rare true professionalism is. "Consistent kindness, not coincidence -- Jeremy embodies what customer service should be."

I want to call out the Maple Grove USPS for their excellent service, especially Nayla (Neila?) who…read morehelped me twice over the last six weeks as I've been working to get the mail of my deceased adult son forwarded to my address for estate purposes. Nayla was incredibly kind, compassionate, and helpful. Especially today--a VERY busy mailing day before Christmas when the lobby was packed with people--Nayla made me feel like the only person in the room and made clear that I mattered. I am grateful for her kindness and empathy during a difficult time for me and a busy holiday time for the postal service.

US Post Office - postoffices - Updated May 2026

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