Customer Service Counter - John - Fast, efficient, friendly. He knows his stuff. Greatly…read moreappreciated his excellent attitude and knowledge.

Melanie was a breath of fresh air. Typically I hate going to the post office, takes to long…read moreusually. Thanks Melanie for making this pleasant.

The workers are great. Lines can be long inside. They went from 4 drive up drop off mailboxes to…read moreonly one.

I called today 2/12/2025 at 4:00pm and got a gentleman on the line. I told him that we have had…read moremail not reaching its destination and one piece was in a brown 10x11 envelope which had some personal information in it. He started getting defensive with me asking me "So what are you saying?" "Are you saying this is the mail carriers fault?!" I told him I have to start with the mail carrier because I don't know what comes next. For 22 years our bills have been getting paid and for 22 years we have never had our mail dumped in front of our mail box, when our neighbors still had theirs and nobody else had mail on the ground in the cul-de-sac. He yelled at me and said that his mail carriers are not going to risk their job for a $20 check. Well, it wasn't a $20 check more like $200 and it had a checking account number and the other larger envelop had a SSI number. Regardless, he felt he was being attacked which was not the case and he felt he needed to act tough. I just wanted answers to why nobody had gotten back to me after I filled out a form as to what was going on and never recieved an answer. Most people working for a company do not get this defensive, then he just hung on the line and didn't say anything as I kept asking, 'Are you there?' "Hey, are you still on the phone?" after which seconds had gone by and he finally said, 'yeah'. Really absolutely the worst customer service I have ever experienced from any post office. Please start hiring those in this country that really want jobs. I have no clue where you are getting these people, but they certainly are not of the military type.

I had my mail forwarded 1/9/26. I have received 5 pieces of…read moremail. (probably missing over 45 pieces) As I walked in I was stared down by an employee girl seemed like I shouldn't even be alive. I had to silently rebuke the devil before I stepped any further Another staff helped me who was professional & kind. They stated the mail carrier probably was sending it back... Talked to the mail carrier, she says, "no" she is not sending it back. WHERE IS MY MAIL? I was hopefully able to get it stopped (from the manager in the back) DOES SOMEONE KNOW ME HERE? WHAT SHADY BUSINESS IS GOING ON @ THIS LOCATION? The search continues for my mail

Recent package was said to be Delivered by informed delivery to my mailbox. Unfortunately it is not…read morein my mailbox. I fear it probably got delivered to another mailbox. I Was unsuccessful in contacting USPS through phone and online chat. I was expected this package and I fear it is lost. This neighborhood post Office is unfortunately the worst. If i could use another service, I would. The star is actually a minus one

Jessica helped me and was PHENOMENAL. upbeat, professional, quick, and helpful - even with a couple…read moremore difficult customers in front of me - I watched her help them with grace and kindness. it was refreshing!!

It's less than a week before Christmas, crunch time, and I was in and out in less than five…read moreminutes. Really. And the were nice. This was a positive experience.

I always have a great experience at this location. The staff is helpful and efficient, whether I'm…read moreshipping packages or handling quick Amazon returns. The store is clean, and the employees are very patient even when they're busy.

Started out my adventure dropping off 3 packages and turns out 2 of the shipping labels were not…read moreall labeled right from Amazon.. Gentleman who helped was great but found out when back to work that there was a label not accounted for which would have cost me $250 if not returned correctly.. I called and talked to another gal who went crawling through the mass pile of boxes trying to locate the messed up labeling (my fault not anyone there). She took my name and number said when she located them she'd call me back...In which she did 5-10 minutes later. After getting ahold of Amazon to correct the shipping labels i texted the managers private phone with correct info and label identification as to what goes on which package. She took care of it while still running the store with a pile of people coming in. Cant say enough about the above and beyond assistance they provided for me today. Every one of them I had a wonderful interaction with. If there was 10 stars it wouldn't be enough, this kind of customer service is unheard of these days.. Thank you!!! Todd T

Service was very rushed and rude. I arrived at 8:59AM for my notary appointment at 9:00AM. The guy…read moreworking at the counter appeared frustrated with me for simply showing up to my appointment and said I would have to wait because he can only do so much when he's the only person scheduled and his colleague didn't show up until later in the morning (that's a management problem, not a customer problem). There was only one person who had entered after me with a package. I agreed to wait until he helped the person who came in after me since he seemed so frazzled. I ended up waiting for him to help three people who came in after me to send a package, print, and some other random task. The guy who came in with the random task was a man with a thick Spanish accent--and the UPS worker was so rude to him. Again, with apparently no customer service skills yelled at the guy that he was wasting his time, which he doesn't have time to waste, and that he wished the guy would have told him what he needed sooner. It honestly made me so uncomfortable and I only stayed because I couldn't make an appointment elsewhere. The notary was $5 but definitely not worth the UPS-created stress. 10/10 would not recommend coming to this location.

Many years ago I got a UPS box for business because I was working out of my home and didn't need…read morecustomers to know where I lived. Since that time, it has become very important for receiving packages because there's too many porch pirates out in the community. So all of my packages go to this UPS store. All the people who have worked here have been very very nice. The last owner and the current owner not only are good business people, but they must be good employers because they keep their employees for quite some time. It's fun to watch the new employees learning all of the wonderful skills that come with working at UPS. I really enjoy talking with the people at this UPS store. They are very helpful. I watch them deal with some pretty difficult orders and people and they have excellent customer service skills. I highly recommend this UPS store.

I have been a longtime customer of this local UPS store in my neighborhood of St. Paul. Not once…read morehave I ever had a complaint; Lu and the staff are A-plus, and the services they provide meet my personal and professional needs. Then the other day I shipped a family heirloom from the store to my son in Boston. Alas, it got waylaid and even with the tracking number and insurance, neither my son there nor I here could locate it. So I went back to the store on Grand for help and to "complain," and without hesitating the staff jumped to help and in less than five minutes the shipment had been tracked down in Boston. Lu even called me with an update too! Now the issue will be resolved. Prompting me to post this review to emphasize that when it comes to customer service, the UPS Store on Grand has a powerful reach across the country! Impressive.

Went to this location for the first time and this will be the last time. The younger man with long…read morehair and a slight mustache/beard was the rudest individual I've encountered since moving to Minnesota in November. Zero help and zero customer service skills from this person. If you need help, don't go here.

Clarence was prompt and courteous. Superb 3 was able to help us out on a same day delivery! Other…read morecompanies were behind due to weather with their 'contract clients' and couldn't accommodate us, but Superb 3 came through! I definitely recommend them and will use again. I also appreciated the phone call advising us on completion of delivery. Excellent service, fair price, and quick delivery (which was outside immediate metro!)

From the owner: When you run a business, the journey your package takes once it leaves your building or warehouse…read morecan be unnerving. You want your item to arrive in perfect condition, and with Superb 3 Couriers, LLC in Minneapolis, MN, you don't have to worry. This insured delivery service prides themselves on their affordable, prompt, and safe delivery methods. From large companies that need automobile part delivery to elders who require help with their post office pickups, this courier service has dealt with a diverse range of clients and work diligently to meet all requirements. From the moment you order supplies, they provide real-time tracking information that enables you to stay up-to-date with the status of your items. During delivery, all drivers are extremely careful of both the transport and handling of packages. They neatly stack all items in their trucks and are careful to abide by strict handling measures that guarantee all of your materials and supplies arrive at their destination in exc