My husband and I needed to renew our expired passports and also get a first one for our minor…read morechild. I researched locations ahead of time and decided to make an appointment at the Wappingers's post office based on the the ability to schedule an appointment and have our photos taken. The process could not have been smoother. I made an appointment with photos for the three of us, filled out & printed all of the forms ahead of time, brought my checkbook and all of the required documents. We arrived shortly before our appointment time and Johnny's service was incredibly friendly and efficient. Everything was easy and we were done within a half an hour. If you make an appointment and arrive prepared, the process is incredibly easy. Johnny was really fantastic and also had a great attitude.

I have to believe that many of the people working here are defective. I've had to leave explicit…read moreinstructions on how to use a mailbox and what the red flag means. Items have just vanished into thin air with no explanation or accountability. The latest epic failure- I've been tracking a package that was to be delivered today, only to receive a message that the package is being held at the PO per my request, which is just a fucking lie. I thought that misdirecting/tampering with mail delivery was a federal offense?

Asked to speak with Postmaster after mailing a package. It is a serious issue with mail. ONE…read moreemployee there in the package rm, 3 of us waiting . Employee stated he's not in, he'll be in on Monday. When I mentioned the problem, knowing that mail delivery has been farmed out to USPS in Newburgh and we are missing mail or having it sent back with yellow stickers, he shrugged his shoulders, unconcerned and said, "yeah, Newburgh can't do their job." No concern at all.

This is the WORST Post Office in the USA. The Postmaster is rude and stupid. Held my mail today…read more3-4-2026 for a request made in 2025. He wouldn't tell me his name and told me it was for me "to find out". Dumber than dirt. He can't read or count. Loud and boisterous and stupid as well. wish I could give 0 stars or - for review. AWFUL

An inconvenient location in the village 'triangle'! Nobody does customer help worse than a post…read moreoffice. The Marlboro office is slow slow slow. All the women here do, is talk, talk, talk.

The best experience I have ever had with USPS has been the Marlboro, NY post office. The Marlboro…read morestaff Jackie, Dawn, and Crystal have been very helpful with answering questions and they have even gone out of their way on several occasions to help me ship smarter and faster. Any issues I have had with lost or slow mail, they have been diligent to help me figure out the causes / issues that may have caused the problem. Not only have they helped give me all the information I needed to get the answers, but they also follow up with me to see if they were resolved! I have shipped over 800 packages and every time I am greeted with smiles. They work together like a family and it's really refreshing to see such a tight knit group of dedicated workers with lovely personalities. Always smiling and quick with a friendly joke. I have NEVER had this experience at any other USPS location. This particular location goes above and beyond. I have been pitched to by UPS and FedEx, but I am staying on board with USPS for all my shipping because of them! Keep up the great work ladies! Pleasure doing business with you all!

I was treated very well by the single federal employee. The manager did tell me my mail person's…read morename which was helpful. I was served very fast.

This is an update to my early reviews. What's fair is fair. After nine years of disappointing…read moreservice, the post office seems to be getting their act together in my neighborhood. I still have the occasional mail meant for my neighbor, but for the most part, my packages are arriving in tact and dry. I love the daily ALERTS.

USPS is under contract to act as a carrier for Amazon. I'm guessing that's a multi-million dollar…read morecontract annually. I imagine that is the money that keeps places like the Lagrangeville NY post office open and operational, as they no longer get federal funds for that. However, places like this post office are risking that multi-million dollar contract. Good luck paying all your salaries, pensions and overhead from the sale of stamps. If Amazon drops that contract with USPS many people will lose their jobs and pension. Yet, they prefer to grip onto an antiquated policy from the 1960's which allows them to lord over the giant and Americans. Well, we are pushing back. Here are the facts as I see them: 1. Places like the Lagrangeville Post Office are refusing to deliver Amazon orders to some homes. 2. Those homes are the ones without rural mailboxes out by the road. 3. Most of those homes are paying $200.00 a year for more secure PO Boxes inside post offices, instead of the free rural mailboxes that give access to identity and package thieves. 4. Instead of these customers getting the red carpet treatment, they are discriminated against, and selected for punishment. 5. Why ? Because many years ago small rural post offices had the "choice" of delivering packages to homes without a rural box. 6. Years pass. Morals change. Package thieves are everywhere. Nobody wants their purchases dropped by the side of the road anymore--away from camera focus. 7. The Amazon giant grows and needs additional carriers. So they contract with the most likely, USPS. 8. Are these employees bright enough to realize that Amazon simply wants their orders delivered without drama---to their customers door--or other designated areas? 9. Are these employees bright enough to realize that without a "refusal" clause in their contract with Amazon , they are in breach of that contract? 10. Are these employees bright enough to realize that the packages being delivered FOR Amazon are coming from a different group of packages than the packages being mailed by people walking into a p.o. and mailing through the USPS system? 11. Are these employees bright enough to realize that the Amazon giant is paying them for shipping AND returns, and when the post office LIES and tells Amazon that the delivery couldn't be made due to the customer moving, that they are double dipping? Getting 2 shipping payments while denying Amazon the completion of that sale? 12. Are these employees aware that such actions might be considered embezzlement? 13. Are they aware that lying and falsifying documents is illegal? Saying someone has moved, when they have all the proof on their side that they have not, is illegal? Or saying that the order "was delivered" when the tracking shows it was delivered to a city where the customer neither lives nor works, is illegal? 14. Are these employees bright enough to realize that the hand that feeds them might not want to have the recipient of those assets cause them lost sales? 15. Are they aware that Amazon doesn't care a lick WHERE any of their customers get their mail. That it makes no difference to Amazon if they receive their mail in a p.o. box or by helium balloon, pony express or carrier pigeon? Or if they receive mail at all? Amazon simply wants their packages delivered without drama--to their customers door! Not dropped by the side of the road under a rural box--even if every American had a rural box? 16. Are these employees aware that Amazon is fielding complaints all day long about USPS--as told me by an Amazon supervisor? 17. Are these employees aware that when Amazon merchandise that is shipped from California 5 times, and 5 times when it gets across the country, arriving in the Lagrangeville post office and the employees there return it to sender, while enriching themselves with 10 payments from Amazon in shipping and return fees, while causing Amazon to lose the sale-- may be a violation of the RICO Act--interfering with Amazon's ability to conduct business across state lines? I believe that is a Federal offense when it involves interstate business? Clearly none of this is good for the employer Amazon. But USPS could certainly be laughing all the way to the bank as they appear are making out like the bandits I believe they are!! 18. So now the big question to the Lagrangeville Post office is, "Are you feeling lucky?" I ask that because formal complaints are going out to Postmaster General Louis DeJoy in Washington DC. To Attorney General Leticia James--and we all know she enjoys a good fight ( thank goodness here), to Amazon's Legal Department and blogs, websites and reviews. Plus we may be seeking legal counsel against this post office. 19. I encourage anyone else who is having their Amazon merchandise dropped by the side of the road, or not delivered at all, or returned to sender with lies posted as to why that was done--to complain to Amazon, Amazon's Legal Department, Louis DeJoy and Leticia James.

OMG, Paul was so helpful this morning with passport questions. It was my first time calling them…read moreand he was so pleasant to speak with. Thank you Paul for your help. Lucia Esposito, Poughquag, NY

I have all the respect in the world for essential workers/ businesses, but this was absolutely…read moreunacceptable. I overnight mailed a handmade art piece to be buried for a funeral and thanks to this post office, it almost didn't make it!! I had mailed it for $166 on a Friday to arrive on Saturday with a guarantee. It appeared to have arrived at the facility on Saturday morning but wasn't out for delivery. We cut them slack through the weekend and began to panic when it seemed to stay abandoned through Monday's business hours. After calling the facility, we were told the item never made it onto their trucks each day and they couldn't be sure when it would delivered, and said the recipient (my elderly mother with poor vision ) needed to go get it herself on site ! After much more back and forth they claimed to get it there by later that night - again, never happened . We lucked out as it ultimately got delivered less than 24 hours before the burial ceremony, and we were able to apply for a refund, but this was greatly unacceptable and a huge source of panic and stress for the recipient. Please do better next time.

this place f**** sucks. between losing my mail then giving ME an attitude and checks being the main…read moremail to disappear, this place is so fraudulent and shady. whoever runs it is disrespectful and acts as if they hate their lives. maybe it's time for a revamp. whole new cast please. because Im tired of not getting paid because of this stupid place , then I can't ask you guys about it because you don't answer the phone . I've literally stood in there and called and watched the phone ring. you guys SUCK.

I was in the neighborhood and had a card that was going overseas and wasn't sure if it had enough…read morepostage. It did. I was in and out in minutes. Fast and courteous service. There were a few clerks behind the counter; more than most Post Offices around here. The place is clean and organized. When I read the other reviews I guess they went on a on off day. Let them go to a P. O. in the City and see what really crappy service is!!!

It's the worst post office I have ever ever experienced. I constantly get other people's mail if I…read moreeven get the mail on the day I was supposed to get it according th o the Informed mail delivery. My mail gets lost.. They need to get rid of the postmaster in this location.

This is smaller than and often not as busy as the nearby Rte. 52 location. The parking lot - while…read moresmall - is on quite an angle, so mind your step! The staff here are helpful and always a pleasure to deal with.