I haven't really used them much...I haven't really had to...but when I have, I've liked the…read moreservice. I don't dispute the validity of the 1-star (or less) reviews, but luckily that hasn't been my own experience.
A few years ago, I had to fax documents over to a potential employer, and I chose to use the Staples store in Chester, NJ. My experience there was an exercise in frustration, and it was expensive to boot (I left a 2-star review on Yelp; they subsequently closed-- not that I take any pleasure in that, but it came as no big surprise...and I'm sure my 2-star review had nothing to do with it!). Pissed off, exasperated, I decided to use the UPS Store instead. The store clerk quickly and efficiently faxed my documents over to where they needed to go, and it was substantially less expensive than the Staples had been.
A week or so ago, I ordered a photo album from Amazon for $30. It arrived quickly, minus the pages necessary to mount photos. Sort of comparable to ordering a record album with no actual record inside. In order to get a refund, I was told to print out the "refund" page they sent to me, take it over to the nearest UPS store, and they would process my refund. Seemed like a cumbersome, annoying way for me to get my money back for their f*ck-up, but I didn't have the patience or time to dispute the procedure with Amazon (although my Yelp entries don't always indicate it, I DO have a life), and I don't have enough discretionary income that I can just kiss off $30. So...I printed out the page, and brought it to this UPS store, which is not far from where I live, along with the page-less album in its cardboard box.
There was a line of 2 or 3 people, but the line moved quickly. Less than 5 minutes after entering the store, the process was completed, and my money had been refunded. They kept the album; I walked out with the empty cardboard box.
As I've said, my reasons for utilizing their services are few and far between, but when I've had to utilize said services, I've never had any cause for complaint.