Falma/Palma. How is there not one review about Falma/Palma. Luckily I don't have to be helped every time I ship or pick an item up/off but every time I have to deal with someone in the lobby it's Falma/Palma. The rudest, most condescending, unprofessional customer service rep I have had to deal with in my 30some years. Sometimes I think she has to be completely fucking with me by the way she treats me but nope. She's demanded I give her money for a label I've already paid for (several times.. until she says Ok you can go)... she asks why I didn't say a certain thing to help her get what I need (which ends up being the first sentence I start with). She's literally insane. I had a package I was going to receive held at the post office on a day I wouldn't be home (so it wouldn't be sitting by my door in a complex), I brought in my phone with the usps website up and the tracking/info ready for her, she refused to look at it and aimlessly walked back and forth saying "it wouldn't be here, why would your package be here", ten minutes later I repeated, the usps we sure have me the option to have it held here, she said "Held? Why didn't you tell me it was held?" I told her that was the very first thing I told you. My god, SO many people are looking for jobs, WHY, HOW does she still work there????? I'm ranting. I'm just in disbelief anyone would let her have a job working with humans. read more