Lost or stole or misdelivered several packages. I once got a notice to come to claim a package…read more First person there, initially told me; I was at the wrong address.

Horrible attitudes of employees. I was there for renewal of passport…read more They rather look at the empty space than dealing with customers. Miserable facial expression and rude reply despite of nobody were there at 0915 in the morning. I just didn't say anything , no need to deal with this lowly attitudes. Don't waste of my energy. Practically, I don't want to even give a one star if I can.

The front office staff was unprofessional, unhelpful, and clearly uninterested in doing their jobs…read more The attitude alone was enough to ensure I won't be returning. Considering this is a publicly funded office, the lack of basic customer service is disappointing. Save yourself the frustration and go to the Old Katy location instead. BRING IN the ROBOTS

I'm so fed up with missing, destroyed, and damaged mail. It's always a coin toss if important…read morefirst class mail will make it into the correct box in good condition. Today the mail carrier jammed all of my mail including five packages into my small cluster box. They could have easily used one of the package lockers attached. It was almost impossible to extract the mail. One package containing items that shouldn't be folded or bent was destroyed.

I don't know what it is about this location but it has some of the nicest postal employees who are…read morehelpful. They go out of their way to try to make things move more efficiently when it gets busy. Sometimes it's just big time busy and nothing can be done about waiting but there have been times when employees look for ways to get the line moving. The self serve kiosk has been helpful and the package drop works too. I have witnessed employees keep their cool and professionalism with frustrated customers. I've only had positive experiences here. This location also seems to be efficient in getting packages out to the distribution facility faster than other local USPS locations.

Excellent experience having my son's passport photo and application processed here…read more All of their employees were informative, accommodating and understanding within reason. This location is pretty large save always clean. You have to make an appointment well in advance in person/online or arrive by 5-7am and line up to be one of the only 5 walk ins they take daily (without appointment). They do not take walk ins all day. I scheduled his appointment 4 weeks in advance. Both parents must be present to get a passport unless both aren't on the birth certificate and of course you have to bring a legal copy or original. I'm patiently waiting 4-6 weeks to get his passport book and card.

Today I had worst experiences here…read more Because it's Saturday, many USPS locations were closed, so I drove about 30 minutes to this location since it was one of the few showing as open. I was dropping off around 100 packages, and after I had already unloaded about half of them, a white female employee came up to me and aggressively questioned why I was there. I explained that other USPS locations were closed, but she insisted that other locations were open. I asked her, "If other locations were open, why would I drive 30 minutes to come here?" Instead of helping, she threatened me and said that if I didn't remove my packages immediately, she would throw them away as trash. She even called her supervisor to ask whether other USPS locations were open, and somehow the supervisor claimed they were. Honestly, I have no idea how someone with that level of incompetence becomes a supervisor. In the end, I was forced to take every single package back out one by one after already unloading them, completely wasting my time and effort. Now I have to wait until Monday to go back to my regular USPS location. The entire experience was extremely unprofessional, hostile, and disrespectful. Absolutely terrible customer service and one of the worst USPS experiences I've ever had.

If I could give this place -0 stars I would. Came here with my dad on a Friday at 3pm. I can't…read morebegin to express on why old people should NOT work. They have stank attitude just for asking a question!!! The lack of respect is beyond me, and the dismissing people when they are still talking, no patience as well. You either come to work with a decent attitude or stay home!

Every time I go to this location I am always treated well. The man in the front is super nice and…read moreefficient at what he does. Their customer service is always very friendly. I've gone to other locations where they take entirely too long and are very rude which is nothing like how this location is. I always go in and out with ease. I definitely recommend this USPS office, I have nothing negative to say about them.

I do not recommend this post office at all. Customer service was horrible ( Darrell .K ) had a…read morehorrible attitude for absolutely no reason after we just asked if we could drop off our #14 packages with the scan sheet.

It would be fantastic if Marcie would appreciate the public she has chosen to serve. The unfriendly…read moreand unwelcoming attitude is not necessary. Maybe the Post Master over this branch can have annual training in serving the public because it is lacking in the branch. The other lady working with Marcie 1/25/22 is mildly more professional but is annoyed and is condescending I'm answering questions. The public only comes here because we have to send mail off otherwise we would never step foot in the post office.

Unprofessional. Lazy people. Rude people. Inconsiderate people. Ghetto. Never likes answering their…read morephone. Will sit you on hold forever until you're ready to hang up. Truly ridiculous.